I have two BMW cars, both have been serviced at this dealership. My last visit in October of 2017 for scheduled service, I was never given a copy of the service report due to some system changeover in this service department.
The car again asked to be serviced this week, under the BMW service plan. I have now just learned that at 12,000 miles (the October 2017 visit0, my front tires were noted to be completely worn out and should have been changed then. I was NOT told of this safety issue until last week - six months later!
This late notice has also now prevented me from making a claim with Pirelli Tires. Clearly tires on a new car MUST last longer than 12K miles - especially since the rear tires are fine (on a four wheel drive car!)
BMW of course like all companies is no help. I would remove ALL these hard riding run-flat tires, but there is no place in the car for a spare tire. Not even a "space-saver" spare.