Patrick BMW

Avoid at all cost! I would not recommend buying a vehicle at this dealership. I spoke with a sales associate (Michael Urbano ) for over 3-4 months regarding a 2018 M2. I would not recommend buying a vehicle at this dealership. I spoke with a sales associate (Michael Urbano ) for over 3-4 months regarding a 2018 M2. Once we finally agreed to the terms of the sale, I placed a $1000 deposit for the car. I would have closed same day but had personal commitments and could not close until the weekend. I returned during the weekend with my down payment and ready to close, or so I thought. Mike explained to me that they had made an "honest mistake" and could no longer honor the price we agreed upon. I asked what had changed? He said they had applied a rebate to the car for which it was not eligible, making the car $3000 more than agreed upon. They said they would be willing to meet me half way since it was there error and wanted me to pay $1500 more than what was agreed upon. I declined the purchase and would never buy a car from Patrick BMW. After reading all the one star reviews I understand now that I am not the first or last person this will happen to. I am heartbroken that my dream of owning an M car must wait but maybe destiny has something nicer planned. P.S They just dropped the price of the car to now a 1k above what I was asking for confirming they were being dishonest. More

Best Birthday Experience by far! Terry Shoemaker, I would like to thank you for answering the call this morning (9-22-18), you went above and beyond excellent customer service and wor Terry Shoemaker, I would like to thank you for answering the call this morning (9-22-18), you went above and beyond excellent customer service and words can not explain how special you made my Birthday day wish come true. My daughter and I really appreciated the VIP experience that you and the Patrick BMW team provided. Kudos to you!! Anyone who really want a great car buying experience, Patrick BMW!! More

Great Service Department Experience My service advisor, Fred, was friendly and very helpful with answering my questions and ensuring that the process went smoothly from start to finish. My service advisor, Fred, was friendly and very helpful with answering my questions and ensuring that the process went smoothly from start to finish. Picking my car up was also a breeze thanks to the highly efficient porters and cashiers. Of course, the most important part was that the technician who worked on my car got the job done perfectly and sooner than expected. A first rate experience across the board! More

Horrible experience What a horrible experience! Before we came to the dealership, we exchanged multiple emails, where it was verified that the car is available. And the e What a horrible experience! Before we came to the dealership, we exchanged multiple emails, where it was verified that the car is available. And the email said that car is prepared and waiting for us. We drove after work to the dealership just to wait for 30 min. Salesperson was completely clueless that we were coming, had no idea what vehicle we were talking about and, of course, it was already sold!!! Sales manager passed us by multiple times, and he did not offer any help. I am leaving horrible reviews everywhere I can, as the dealership is not trustworthy, and sales personnel, especially internet department, is completely unprofessional. Avoid if you can. More

Terry Shoemaker is an experienced and dedicated salesperson The Salesperson makes the experience worthwhile. We have been a customer for 20+ years, have purchased and leased vehicles and have only dealt with T The Salesperson makes the experience worthwhile. We have been a customer for 20+ years, have purchased and leased vehicles and have only dealt with Terry Shoemaker. Management changed 6years ago who were only focused on the bottom line and at that time we had been a customer for just 20years - it made no difference to them so, we switched to one of your competitors. However, we found that the Management had changed recently. We are pleased to say the overall experience was superb! We purchased the leased vehicle that was close to the expiration date and was pleasantly surprised with the positive energy in the dealership. A huge thanks in particular to Terry for his knowledge, follow-up and positive attitude - making this transaction a reason to be a return customer of Patrick BMW! More

Matt Page is a 5 Star Service Advisor I took my 2008 135i convertible in for service. I had an extended warranty through another company. Matt was happy to take this warranty, make some I took my 2008 135i convertible in for service. I had an extended warranty through another company. Matt was happy to take this warranty, make some phone calls and showed the warranty person the issues. Everything was covered, including an oil leak that was found. I was treated very kindly and professionally. I was always kept up to date with the repair work. I have always had great service at Patrick BMW. My car is now fixed. Thanks to Matt for a job well done. More

new 440i convertible Matt Castle, client advisor, was great to work with. His no nonsense, low pressure sales style was great. While it is true I showed up knowing the s Matt Castle, client advisor, was great to work with. His no nonsense, low pressure sales style was great. While it is true I showed up knowing the specific car I wanted, he kept me engaged and wanting to come back and complete a deal. I have dealt with Patrick BMW in the past and have always had a great experience whether if it was buying a car or having my car serviced. More

Purchase Terry was very friendly and good to deal with recommended good cars, features etc I appreciate his patience and knowledge on product. I would definite Terry was very friendly and good to deal with recommended good cars, features etc I appreciate his patience and knowledge on product. I would definitely recommend freinds and relatives. More

Wonderful Our salespeoperson Anna was amazing. It was a pleasure finding a perfect car with her help, we will definitely recommend her to family and friends. Our salespeoperson Anna was amazing. It was a pleasure finding a perfect car with her help, we will definitely recommend her to family and friends. More