"Very happy with my purchase"
- Larry Sheeran
I had reached out to Arlington Heights Ford when I was looking for a new vehicle for my growing family. When I called the dealership, I was connected with Mayra. She was able to answer every question I had in a professional manner. She found the perfect vehicle that fit all of the needs of my growing family. She made it an easy and enjoyable experience. I am very happy with my purchase and will be recommending her to friends and family!
"Bad Service and they won't respect the people ."
I visited 2 times in a week this place they won't tell the exact problem but they charge 105$ diagnose charge . They worked on recalls related to seat belt and airbag the airbag-seat belt light started glowing . The main frustrated they won't treat customer with any respect . I try to talk with the service manager or director but they told they were busy . I never saw this kind of service . They want to make money only on diagnose charge .
"Horrible customer service in finance dept."
- Dan K.
My son went in with my husband to buy his first car. Overall deal went smoothly. Although the car smells like smoke, the salesman said he had just smoked next to the car. Clearly was not the case. The car continued to smell once home with it. After purchasing the car we needed to know the lender's name for insurance. It was not stated on the paperwork. My son called TWO times spoke with someone who took his number and they never called back, and actually hung up on him. My husband called a third time, the man was extremely rude and the they tried to put him off again by taking his information, but he refused and demanded the lender's name. It took the finance person two seconds to look it up in his computer. Horrible customer service, I would not recommend this dealer!
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