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Arlington Heights Ford

3.4

108 Lifetime Reviews

801 W. Dundee Rd., Arlington Heights, Illinois 60004
Call (847) 481-0535

Top Reviewed Employees

John Guido, Jr., General Manager/Partner, Arlington Heights Ford

John Guido, Jr.

General Manager/Partner
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
John Rodriguez, Finance Manager, Arlington Heights Ford

John Rodriguez

Finance Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Sam Vasco, Sales Manager, Arlington Heights Ford

Sam Vasco

Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Cassie Smith, Internet Manager, Arlington Heights Ford

Cassie Smith

Internet Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

July 16, 2018

"Unprofessional and unethical"

- unhappy

I doubt Wade has any knowledge about cars I'm a single mom and I think I know more about cars than him rude and tactful I asked 3 times to have my oil changed when I went to pick up my car he told me he forgot I will never step foot in Arlington Heights Ford again and I will tell all my friends to stay away from there it's a sham

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Employees Worked With

June 11, 2018

"Insulting"

- DGRacine

False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to pay cash in full. When I get to the test drive I check the features that the car has against what they list it having on both their site and autotrader posting, both saying that the car had a backup camera, the car had no camera. While out on the test drive the sales guy Ryan Livingston was in the back seat texting, as soon as we pull back into the lot one of the other sales guys immediately comes over and claims that someone else was there to check out the exact same car, at 12:30 on a weekday, yeah, sure, which is why I kept an eye on it from the window, nobody ever bothered with it during the negotiations on price. Due to these factors I lowered my offer to $1000 over the Edmunds rate for the car, the sales guy got mad and got another the manager Tony Guido who got upset with me for having done any research before hand and kept going on with useless information like what the guy who traded in the car I was interested in bought, as if it had any bearing on the price. To add further insult because I wouldn't budge on price due to the above they tried to offer me an ugly Nissan Versa Note, then got even madder when I immediately said no, I left and refused to take their business card. When I walked out, the sales guy threw the key fob for the Focus that I had come to check out.

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Employees Worked With

Ryan Livingston
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony Guido
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

June 09, 2018

"I will continue to put my trust in these guys!"

- kevinw

Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W

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Employees Worked With

Lonnie Catanese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Featured Inventory

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2009 Chevrolet Impala

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2010 Dodge Nitro

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Used 2016 Ford Fusion, $20585

2016 Ford Fusion

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Used 2015 Ford Focus, $14995

2015 Ford Focus

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Photos & Amenities

  • Instant Financing
  • Free Loaner Cars
  • Express Service
  • Shuttle Service
  • Free WiFi
  • Authorized Parts Store
  • Customer Lounge Area
  • Free Coffee
  • Cable TV
  • Television
  • Vending Machines
  • After Hours Drop-Off
Arlington Heights Ford, Arlington Heights, IL, 60004