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Arlington Heights Ford

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Arlington Heights Ford

3.7

106 Lifetime Reviews

801 W. Dundee Rd., Arlington Heights, Illinois 60004 Directions

Sales: (847) 481-0535

Service: (847) 870-1300

Parts: (847) 870-1300

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Good

69% Recommended

3.7

106 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. This year we were awarded with Ford's highest honor for Customer Satisfaction, The Presidents Award for the 29th consecutive year in a row. We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle. Recently we launched Chicagoland's only 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.

Top Reviewed Employees

Cassie Smith

Internet Manager

not yet
rated

View 11 Reviews

Lonnie Catanese

Sales Pro

not yet
rated

View 8 Reviews

Janet Trujillo

Customer Care Representative

not yet
rated

View 1 Review

Maria Patino

Customer Care Representative

not yet
rated

View 1 Review

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Latest Reviews

June 09, 2018

"I will continue to put my trust in these guys!"

- kevinw

Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W

Employees Worked With

Lonnie Catanese

5.0

June 04, 2018

"Spoke With Cassie Smith on the phone"

- ftc3

Cassie and Janet are considerate and understanding. I tried to apply for Ford Credit online and had some issues with the approval process. Cassie explained the process, ran my credit and I was approved. It is so important for sales people to listen to the needs of the customer. Janet Trujillo, Cassie smith, Maria Patino, and krystall Guerrero are exemplary. I certainly feel that my needs for pricing and vehicle Information are met in a timely manner with kindness and consideration. I am still shopping for a new vehicle and a dealership. One should speak with Cassie Smith while doing their vehicle research.

Employees Worked With

Maria Patino

5.0

Cassie Smith

5.0

Janet Trujillo

5.0

Other Employees : Krystall

May 15, 2018

"A nightmare"

- unhappy

It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer I asked to talk to his boss and he told me he was busy I want to pick my car up it was still doing the same thing and they wanted me to pay $165 diagnostic fee and I ended up having to take it to a small garage and they fix the problem

Employees Worked With

Wade Mikosz

1.0

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Photos & Amenities

Instant Financing
Free Loaner Cars
Express Service
Shuttle Service
Free WiFi
Authorized Parts Store
Customer Lounge Area
Free Coffee
Cable TV
Television
Vending Machines
After Hours Drop-Off

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Arlington Heights Ford, Arlington Heights, IL, 60004

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