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Arlington Heights Ford

3.7

106 Lifetime Reviews

801 W. Dundee Rd., Arlington Heights, Illinois 60004
Call (847) 481-0535

Top Reviewed Employees

Cassie Smith, Internet Manager, Arlington Heights Ford

Cassie Smith

Internet Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Lonnie Catanese, Sales Pro, Arlington Heights Ford

Lonnie Catanese

Sales Pro
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Janet Trujillo, Customer Care Representative, Arlington Heights Ford

Janet Trujillo

Customer Care Representative
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Maria Patino, Customer Care Representative, Arlington Heights Ford

Maria Patino

Customer Care Representative
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

June 09, 2018

"I will continue to put my trust in these guys!"

- kevinw

Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W

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Employees Worked With

Lonnie Catanese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

June 04, 2018

"Spoke With Cassie Smith on the phone"

- ftc3

Cassie and Janet are considerate and understanding. I tried to apply for Ford Credit online and had some issues with the approval process. Cassie explained the process, ran my credit and I was approved. It is so important for sales people to listen to the needs of the customer. Janet Trujillo, Cassie smith, Maria Patino, and krystall Guerrero are exemplary. I certainly feel that my needs for pricing and vehicle Information are met in a timely manner with kindness and consideration. I am still shopping for a new vehicle and a dealership. One should speak with Cassie Smith while doing their vehicle research.

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Employees Worked With

Maria Patino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cassie Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Janet Trujillo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Krystall

May 15, 2018

"A nightmare"

- unhappy

It seems like Arlington Heights Ford just hires morons to do service writing I asked Wade three times what was wrong with my car and he had no answer I asked to talk to his boss and he told me he was busy I want to pick my car up it was still doing the same thing and they wanted me to pay $165 diagnostic fee and I ended up having to take it to a small garage and they fix the problem

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Employees Worked With

Wade Mikosz
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Featured Inventory

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Photos & Amenities

  • Instant Financing
  • Free Loaner Cars
  • Express Service
  • Shuttle Service
  • Free WiFi
  • Authorized Parts Store
  • Customer Lounge Area
  • Free Coffee
  • Cable TV
  • Television
  • Vending Machines
  • After Hours Drop-Off
Arlington Heights Ford, Arlington Heights, IL, 60004