Patrick BMW

This was my third X5 purchased at Patrick BMW, with the same salsesman. I reassuring to see the same faces when you make an important purchae. I love my X5, and purchased this one without even driving it same salsesman. I reassuring to see the same faces when you make an important purchae. I love my X5, and purchased this one without even driving it........................................................................... More

I am very satisfied with the purchase of my 2011 X5 Diesel from Patrick BMW in Schaumburg, IL. Terry Shoemaker was very helpful and knowledgeable, he was able to answer all my questions and offer me co Diesel from Patrick BMW in Schaumburg, IL. Terry Shoemaker was very helpful and knowledgeable, he was able to answer all my questions and offer me competitive pricing. Communication was great, he always returned my calls and e-mails on a timely fashion. Being a business owner myself I know how important customer service is, and give Patrick BMW thumbs up. Patrick BMW is absolutely great place to buy a car or have your car serviced. Before I sold my 7 series I would go to them for any repairs or questions about the car, and they seemed to always have what I needed. Great job guys...keep up the good work. Stan Iliev More

We went in to buy a used BMW 5 series, ended up leasing a new one! Worked with Dennis Brogan, great salesman, very experienced, no pressure. Make sure you ask for him when you are there. Test drove and looke new one! Worked with Dennis Brogan, great salesman, very experienced, no pressure. Make sure you ask for him when you are there. Test drove and looked at whatever we wanted to. Everything went very smooth and pleasant. Got very good price too! Highly recommended! More

I received an early car of the 2011 model and Eric was helpful in following when the car would come and then as soon as it was in he had it available and went over everything for me. We also had to config helpful in following when the car would come and then as soon as it was in he had it available and went over everything for me. We also had to configure the model of the car and decide on all the options. BMW has several new features which were not available on prior models and Eric was very helpful in explainigthem to me. More

I purchased my vehicle from Patrick BMW in May 2010 and being from Canada I expected a few hassles along the way. It was a relief dealing with Costas and Tim who made my experience a positive one. Not only being from Canada I expected a few hassles along the way. It was a relief dealing with Costas and Tim who made my experience a positive one. Not only were they friendly, but also very understanding and accomodating. I enjoyed my experience and would not hesitate purchasing another vehicle from them in the future. I recommend Patrick BMW to anyone looking for a new or used vehicle. Keep up the good work! Teresa Capizzi Winnipeg, Manitoba, Canada More

Dealt with Rick, who at the time was the internet sales manager. Test drive went fine, negotied what I felt was a decent price. It wasn't until after I had given them my deposit that the deal went south. manager. Test drive went fine, negotied what I felt was a decent price. It wasn't until after I had given them my deposit that the deal went south. I had ordered a car that had my specific options and it had to be built. When you do this, you get an ID number that lets you track the build process in Germany. Once I signed in, I noticed the interior color was wrong. Rick never once responded to my numerous emails or phone calls to try to get the interior color of the car corrected. I had to call the General Manager and even BMW North America to get a response. Never did get the color I wanted though Patrick did take an extra $1,000 off the car if I was willing to still take it which I did. Rick was a typical salesman, great during the transaction but zero help once it is completed. When I took delivery of the car, they had someone else do the delivery in an attempt to get better customer service scores from BMW Corporate, but they were not successful. BMW makes a great car, but I will never again patronize Patrick BMW. More

We were shopping for a used 2010 BMW and liked couple of cars. We narrowed down to two dealerships one of the being the Patrick BMW dealership on 700 East Golf Road, Schaumburg, IL 60173 On Saturday Jun cars. We narrowed down to two dealerships one of the being the Patrick BMW dealership on 700 East Golf Road, Schaumburg, IL 60173 On Saturday June 12, 2010 we went to the first dealership and almost finalized the deal. I called the Patrick BMW dealership and talked to the sales person Luca Lacovella to see if he could beat the price since they had cars with similar features and mileage, This sales person, Luca Lacovella immediately said that he could beat the price by almost $2000. So we left the deal there and drove for an hour to reach Patrick BMW. The sales person Luca Lacovella showed some cars on the screen and we selected the one we liked to test drive. On his computer screen it showed that the car had around 7900 miles but while we were test driving I noticed that the car had 11000+ miles. That’s almost 40% higher miles when compared to what was shown on the screen! Outright lies! If you are not careful you will be tricked for sure! When asked the price he said that he would stick to the price that he quoted on the phone and maybe lower a little for the extra miles on the car. When we sat down to finish the deal, guess what, he increased the price by more than $2600 and said that he cannot go any lower. When I asked another senior sales person about the miles, he replied that the systems might not have been updated. Yeah right! These people think that they can just fool customers. when I asked him, Luca Lacovella , why would he lie so outrageously and wasted our time if he could not go lower, he got extremely rude and THREATEND to call the Police. His exact words, 'I will call the police if you are going to talk to me like that. This is my house, you are in my house!" Is this is the way to treat a customer who wants to give you business of $40,000? And that too in today's economy? This is the most humiliating experience I have ever had in my life. I never used any foul language when I confronted about his lies and that was his response. I talked to his boss but the response was cold and eyewash (namesake) sorry. They don’t care about customers, no matter who you are and don’t value your money or business. I would never do business with Patrick BMW again and I strongly advise you not to. The only things you can expect from this dealership are THREATS, LIES, DISRESPECT, HUMILATION, RUDE MANNERS, YELLING and INSULTS. When we have such great customer service even for an item that is less than $5, is this the kind of service you expect when you are willing to spend thousands of your hard-earned dollars? Don’t waste your time, you are better off taking your money and business elsewhere. It is a shame that these guys are dealers for luxury cars and yet don’t have an ounce of courtesy or common sense toward potential customers. I regret to having chose to do business with Patrick BMW. I have complained to BBB and also to BW North America about the conduct and the threats so that no else go through the humiliation and insult. You need not take my word, please look at the reviews from other people as well. More

Just took my M3 in for service (oil service and inspection 2). Service was great! Quick and friendly. My sales person saw me in the waiting room, which is really nice, and came out to say hello inspection 2). Service was great! Quick and friendly. My sales person saw me in the waiting room, which is really nice, and came out to say hello to me. Everything was great! Patrick is a great dealership and I will keep going back. More

I went in to the dealership looking to lease a new car. I was reluctant to lease at first as I typically buy to own my car. My sales person spent a lot of time explaining the benefits of leasing vs. buying t was reluctant to lease at first as I typically buy to own my car. My sales person spent a lot of time explaining the benefits of leasing vs. buying to the point that I felt very comfortable. He also worked hard to find the exact car fit to my specifications. At no point did I feel pressured or "annoyed". The entire experience for me was wonderful. My sales person was pleasant and informative, the sales manager was accomodating and the man who worked in finance was speedy. As long as I am buying BMW's, I will be patronizing Patrick BMW in Schaumburg. More