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Patrick Buick GMC & Used Car SuperCenter

4.8

400 Lifetime Reviews

4700 West Henrietta Rd, Rochester, New York 14467 Directions
Call (585) 359-2200

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400 Reviews of Patrick Buick GMC & Used Car SuperCenter

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December 19, 2019

"Stay away! Bought a brand new 2020 Yukon XL. They do..."

- JG

Stay away! Bought a brand new 2020 Yukon XL. They do not stand behind their products. Brought to Patrick service department after 20 days. They said it was totally fine. Problem still persisted. After 10 days, had another GMC dealer look at it. They found it was misfiring and back right tire was out of alignment. Took 2 tire replacements to fix that. Now waiting to see if replacing fuel injectors will clear up misfiring. Truck has been in service for 17 days. During this whole time......do you think Patrick GMC Sales Rep or Sales Manger would call their customer? Not a single phone call. Is asking for a replacement Yukon XL too much? If you’re dealing with Patrick......beware.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mark Houser
1.0
Mario Maimone
1.0
John Tarplee
3.0
Tony Coleman
1.0
Dec 24, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

Mr Joseph Giuliano, we're very sorry about the inconvenience that we or General Motors may of caused. We would like to clarify the actual events: When you brought your Yukon in to us on 11/20/19, your only concern was for 'the transmission feels as though it slips when the RPM's come down'. After an 8 mile road test, there were no signs of any/your concerns and no 'faulty codes' were stored in the on-board computer system telling us that the vehicle was operating normal. Approximately 2 weeks later, you emailed us stating the vehicle starting acting up again and it was at Bob Johnson in Greece (closer to your residence). After a conversation with their service manager, it was determined that the intermittent issue may be faulty injectors which were replaced under warranty along with an out of balance rear tire. We did indeed have an approximate 30 minute phone conversation with you on 12/6/19 about your Yukon along with 2 documented voice messages I left you with no return response along with numerous email exchanges and since it was at another privately owned Dealership, we informed you that we could only advise/call them to ensure it was being properly addressed (which we immediately did). We also had a conversation with General Motors on your behalf about your vehicle & feelings and they wanted it repaired under warranty as soon as possible as well. We obviously wish it would of been brought back to us, although it seems Bob Johnson ended up performing properly too. According to their service manager yesterday, it was returned to you and is operating normal. Again, we're sorry for any inconvenience and truly do care about our clients as our 34 years in business indicates. Please enjoy your vehicle and know that we or any GMC dealer you choose will help in the future concerning maintenance/repairs that may arise. Thank you. John Tarplee & Tony Coleman. Patrick Management

Dec 24, 2019 -

JG responded

John Tarplee. Thank you for YOUR reply. We did indeed speak, but as I stated.....not a single call from anyone in Sales Dept or Sales Management still leaves for an awful customer sales experience.

Dec 24, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

I'm truly sorry about that. Tony Coleman our GMC sales manager alerted me immediately about your emails to him as I would be the one handling any service related concerns. I can assure you he was very concerned as well and personally made follow up calls to me too. Please know that all indications and past comments from you about your sales experience with Mark & Tony were very positive and an 'awful sales experience' was not his nor the sales department intentions due from the mechanical mishap. I'm happy to know that it is now repaired and please enjoy your Yukon. Thanks again for your valuable input and I'll have a discussion/meeting between the sales & service departments to have even better communication in the future. John

October 24, 2019

"Thorough walk-through of the vehicle"

- lleeintegrity

I thought Robert Gordon was very thorough in helping me set up the app, OnStar and walking me through every detail of operating the car.

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Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
Nov 05, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

Thank you so much for your business & kind comment. I'll pass this onto Bob and the team. They'll truly appreciate it. Enjoy your new ride! Mark Pennella VP Patrick Buick GMC

October 02, 2019

"Seamless experience"

- mmerc1975

Bob and the team at Patrick were very easy to work with and made our overall experience seem like a piece of cake! I would highly recommend Bob and the Patrick team to anyone looking for a new vehicle.

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Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
Kasey Chudy
5.0
Oct 03, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

Thank you so much for your business & wonderful comments. I'll forward this onto Bob, Kasey and the entire sales team. They'll love it too. Enjoy your new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

August 05, 2019

"Car shopping at Patrick GMC was GREAT!"

- lbsradford

Bob Gorden is a good sales person with a great personality. He never made me feel like I was being pressured to buy a car. He was patient and answered all of my questions about the car. He printed the information regarding recalls and accidents. Great car buying experience

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
Kasey Chudy
5.0
Aug 06, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

Thank you so much for your business & kind comments. Bob and the sales team will truly appreciate it too. Enjoy the Terrain and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

August 05, 2019

"Great Service"

- kb2019

Many thanks to Bob Gordon for helping my dad and I with two new Buicks. We appreciate Bob’s knowledge and expertise and are confident in his ability to get us great cars at great prices.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
Aug 06, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

That's great to hear! Thank you very much for your business & wonderful comments about Bob. He'll love it! Enjoy the new Buick's and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

June 09, 2019

"no hassle"

- Sharon

I received great customer service. It was hassle free. Mike was friendly, knowledgeable and made my car buying experience comfortable and simple. He found exactly what I was looking for.

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Recommend Dealer
Yes
Employees Worked With
Michael Pultorak
Jun 10, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

That's so great to hear Sharon! Thank you for your business & kind comments. Enjoy the new ride and thank you for the 5 star recognition as well. It's much appreciated. Mark Pennella VP Patrick Buick GMC

May 11, 2019

"Above and Beyond!"

- Privers1

I cannot say enough good things about Dennis and what this dealership did to get me into my first brand new car. Customer oriented and they treat you like family! Thank you Dennis and Patrick Buick for making my first car buying experience one to remember.

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Recommend Dealer
Yes
Employees Worked With
Dennis Akselrod
5.0
Kasey Chudy
5.0
May 13, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

That's so great to hear! I'm very pleased that your happy and enjoyed the car buying experience. I'll forward this onto Dennis and the entire sales team. They'll truly appreciate your comments too. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

May 10, 2019

"Very helpful team"

- Kaydee

The whole sale went so smoothly. John was friendly and knowledgeable about the car. He showed me a vehicle with my specifications and then showed me the car I really wanted and then the affordability in a non pushy atmosphere. He put a rush job on the prep of the car so I could get it in a timely manor that was conducive to my work schedule. Thank you John Faffiano, you were great! Financing was a breeze and I didn't feel pressured to buy extras that I didn't want.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Faggiano
5.0
Kasey Chudy
5.0
May 13, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

Thank you so much for your business & wonderful comments. John and the sales team will greatly appreciate it too. Enjoy the new ride and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC

May 04, 2019

"Great Experience"

- atcrok43

There’s a reason I’ve purchased five cars from this dealer since 2011. Highly recommend going there is you are in the market for Buick GMC or used vehicle. Professional and friendly staff that are easy to work with.

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Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
Dave Brick
5.0
Kasey Chudy
5.0
May 06, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

Thank you for your wonderful comments & business throughout the years. It's very much appreciated. I'll pass this onto Bob and the entire sales team. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

April 30, 2019

"Great car buying experience"

- Bob Mc

We enjoyed working with Bob Gordon very much. He was easy going and seemed to want to satisfy our needs at all times. He listened to our wants and sought to attain them; in the end we had a great vehicle to take home

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
5.0
May 01, 2019 -

Patrick Buick GMC & Used Car SuperCenter responded

Great to hear Bob! Thank you for your business & wonderful comments. Bob and the sales team will truly appreciate it. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

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