Patrick Cadillac

What a great dealership! This is my second Cadillac and there will be a third, and a fourth, etc. No complaints whatsoever, only praise. High praise. I was treated like a king when I was there. Sta there will be a third, and a fourth, etc. No complaints whatsoever, only praise. High praise. I was treated like a king when I was there. Staff was attentive to all our needs. We got exactly the car we wanted for the price we wanted to pay. I just can't say enough good things about Patrick Cadillac and Carlos Hernandez. More

All employees were courteous and helpful from the moment I called to set up an appointment. I was given a courtesy car and received polite and detailed messages regarding the service to my vehicle. Although I called to set up an appointment. I was given a courtesy car and received polite and detailed messages regarding the service to my vehicle. Although they were unable to determine the cause of my vehicle's trouble, they encouraged me to contact them if the problem persisted. Pick up was quick and simple, as well, and salesmen who were not involved in the maintenance of my vehicle were open to helping me and answering my questions. More

I have purchase cars from patrick for almost 20 years, at least 12 cars in the last 6 years alone...They have always treated me very fair and are easy to work with, I will continue to purchase my Cadillac au least 12 cars in the last 6 years alone...They have always treated me very fair and are easy to work with, I will continue to purchase my Cadillac automobiles from them. I have recommended them to friends numerous times as well.. More

I was pleasantly surprised with my experience at Patrick Cadilac and Grant Klufetos. I did not feel pressured and they met all of my expectations concerning the new purchase of a CTS. Grant was very knowled Cadilac and Grant Klufetos. I did not feel pressured and they met all of my expectations concerning the new purchase of a CTS. Grant was very knowledgeable about the vehicle and he even offered to personally deliver my new vehicle to my home. Overrall, I am quite satisfied with the vehicle and my buying experience at Patrick Cadilac. Regards, Len L. Wauconda, IL More

Been there 3 times for the same issue, got 3 different answers and problem is still noy resolved. I don't know what angers me more, the fact that I needed to bring it in 3 times or the fact that I cant ge answers and problem is still noy resolved. I don't know what angers me more, the fact that I needed to bring it in 3 times or the fact that I cant get resolution. I wish I knew of this poor service before buying at patrick More

John Leanardi is a fantastic manager and always ensures that every experience we have with the Patrick Group is a positive one. He is alwys professional and knowledgable and his concern is always custimer that every experience we have with the Patrick Group is a positive one. He is alwys professional and knowledgable and his concern is always custimer service, he is hte reason why we have been Patrick customers for over 18 years. More

came in for what I thought was brakes & the people showed me that I had other problems also another place told me i had to get my timimg belt replaced & they told me that it wasnt needed as they are now cha me that I had other problems also another place told me i had to get my timimg belt replaced & they told me that it wasnt needed as they are now chain thats adjustable. Honesty goes along way Thanks, Dale More

Kevin was awesome to work with. Was having trouble with my passenger side mirror and even though the problem wasn't occuring for the service tech, he made phone calls and researched what was happening, ord my passenger side mirror and even though the problem wasn't occuring for the service tech, he made phone calls and researched what was happening, ordered the part needed, was delivered the day before it was stated to come in, installed the next day and the problem hasn't happened since. More

After having two extremely bad experiences with other Cadillac car dealerships - it was so great to do business with Patrick Cadillac. Our salesman, Carlos Hernandez, went out of his way to make our pur Cadillac car dealerships - it was so great to do business with Patrick Cadillac. Our salesman, Carlos Hernandez, went out of his way to make our purchasing of my daughter's SRX an enjoyable experience. He did not try and lead us on with phony promises - he was completely honest with us from the onset. He explained everything about the car to us - found the car she wanted - and had it for her to pick up within one week. The follow-up is exceptional - Carlos has called several times to make sure we are happy with the car -and ready to answer any questions that we have. Everyone at the dealership - from the salesmen - to the finance gentleman - to the men who prepped our car were courteous and friendly. We feel we got a very good deal on her new 2011 - and a very fair trade in allowance for her old car. Not only would we recommend Patrick Cadillac to our friends - we look forward to purchasing other cars from this dealership. More

My salesman,Dean Moroni, proposed buying back the final two paymnets on my Cadillac lease as an inducement to buy a 2010 model and not wait until my lease was over before doing so. I had nothing to lose, s two paymnets on my Cadillac lease as an inducement to buy a 2010 model and not wait until my lease was over before doing so. I had nothing to lose, so I agreed. A new car and price was agreed upon. Dean then handed me over to a staff member in the Finance Department to sign the paper work. When I looked over the purchase agreement he had prepared with Dean's input, I discovered that the cost of the two lease payments Dean agreed to "buy back" were ADDED to the cost of the new car. I inquired of the finance rep if it was Patrick Cadillac's or simply Dean Moroni's intent for me to buy a new car and pay for the two remaining lease payments on a vehicle Patrick was TAKING BACK from me that very afternoon. The finance rep became all flustered and called Dean who would not enter the reps office. They spoke in the hallway with Dean positioned out of sight from me. The rep then re-did the papers and said the lease costs had been removed. I did not check to see for myself right then. I mean who would want to continue this dishonesty having been caught once already? And besides, I knew I would look at them again when I returned home. So,I signed the papers and left in a loaner car--delivery on the new car was later in the week. (Note, Dean did not walk me out, he had been caught and would not man-up to it in any way.) When I got home, I went over the agreement again only to discover that the costs were still on there, only in a different place. The next day I returned to Patrick and spoke this time to the Finance Department Manager who admitted that I had been lied to--onced by Dean and again by his own Finance rep. He then proceeded to "fix" the problem. Well, the now third agreement still hadsome extra costs (not as much as before, but extra none the less.) I called him out on this and he explained it as "taxes". I knew it was b.s. but by that time, Patrick had my old leased car. I figured I would take the problem to a higher authority, which I did by writing the owner, Hanley Dawson. I never got a response. So what have I learned about Patrick Cadillace? Simple. Patrick Cadillac is not to be trusted. Not Dean Moroni nor its Fiance Deprtment. A bunch of people looking to make a dishonest buck. More