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Patrick Cadillac

Schaumburg, IL

3.9
257 Reviews

526 Mall Drive

Schaumburg, IL

60173

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Showing 257 reviews

March 15, 2020

Very pleasant experience!! No pressure to buy Raymond Hookfin was a excellent salesman car cleaned and parked at the front door with a thank you card loved it!! More

by goforthinthelord
Recommend Dealer
Yes
Employees Worked With
Raymond Hookfin
Mar 16, 2020 -

Patrick Cadillac responded

Hello! Thank you for leaving us this positive review! We are pleased to hear our team was able to make your experience so enjoyable and we hope to see you again in the future! -The Patrick Dealer Group Customer Relations Team

March 04, 2020

Had my eye on a Cts coupe. Raymond had it ready to go when I got there. The whole experience went great and Raymond is very trustworthy. Thanks! More

by ALLDOUGH
Recommend Dealer
Yes
Employees Worked With
Raymond Hookfin
Mar 06, 2020 -

Patrick Cadillac responded

Hi We are incredibly grateful that you took the time out to leave us this note. Patrick Cadillacstrives to put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. We hope you enjoy your CTS coupe and we will let Raymond know you enjoyed working with him! -Patrick Dealer Group Customer Relations Team

March 03, 2020

Love my new Cadillac I have not bought a car in 13 years. Part of my reason for putting it off was I just was not up to sitting for hours and hours with a finance manager More

by lks35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Hookfin
Mar 06, 2020 -

Patrick Cadillac responded

Hi We are incredibly grateful that you took the time out to leave us this note. Patrick Cadillacstrives to put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. We hope you enjoy your XT5! -Patrick Dealer Group Customer Relations Team

February 24, 2020

Steve Popp, Cadillac Sales, is the reason I keep coming back to Patrick Cadillac...this is my third purchase from him. He is a straight shooter, and makes the experience enjoyable. I highly recommend seein More

by Strzel
Recommend Dealer
Yes
Employees Worked With
Annette Viti
Feb 28, 2020 -

Patrick Cadillac responded

Hello! Thank you so much for taking the time out of your day to leave us this kind review! We know how many options you have for buying a new car and we know how important our client advisers are in making your experience enjoyable so we will make sure Steve knows you enjoyed working with him! We hope to see you again soon! -Patrick Dealer Group Customer Relations Team

February 10, 2020

When I walked into the dealership, I was greeted right away and helped out by Raymond. I was looking at a used 2014 Cadillac ATS premium 2.0T for my first car. The experience of picking up the car was ama More

by CadillacFan2020
Recommend Dealer
Yes
Employees Worked With
Raymond
Feb 14, 2020 -

Patrick Cadillac responded

Hello! Thank you so much for leaving us this amazing review! We know how stressful the car buying process is and we are thrilled we were able to make it an enjoyable one for you! We hope to see you again soon and we will make sure Raymond knows you enjoyed working with him too! -Patrick Automotive Group Customer Relations Team

January 27, 2020

Excellent Service Before, During and After Purchase Within minutes of expressing interest in the car I received a call to set up a test drive. When I arrived, the car was prepared and our representative More

by ChristianB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Jan 31, 2020 -

Patrick Cadillac responded

Hi We are incredibly grateful that you took the time out to leave us this note. Patrick Cadillac strives to put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. -Patrick Dealer Group Customer Relations Team

December 05, 2019

SERVICE AND SALES TOTAL DISSAPOINTMENT I left my car for service ( noise from engine) after a week they said its ready and they changed the part that was doing noise. The same day that I p More

by Borislav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose, John
Dec 06, 2019 -

Patrick Cadillac responded

Hi Borislav, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at customerservice@patrickcars.com with your full name (online reviews don’t always provide information we need to research). We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. -Patrick Automotive Group Customer Relations Team

July 08, 2019

Thanks Jeff for making my experience at Patrick SEAMLESS I was very well pleased with my overall experience, from the moment I walked in I was greeted by Lisa. My salesman Jeff was very upfront, thorough and More

by Cew542
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa phone and internet contact, Jeff Zeitler salesman
Jul 12, 2019 -

Patrick Cadillac responded

Hi Cew542! Thank you for the 5 star review! The Patrick Automotive Group is striving to make a difference in the customer service experience and we are thrilled that both Lisa and Jeff helped make your experience enjoyable and memorable. We hope you enjoy your vehicle and we look forward to building a relationship with you! -Patrick Automotive Group Customer Relations Team

August 24, 2018

wonderful experience Jeff Z sold me a great new car. My second ATS bought from this dealer all features were explained and set up for me. Mike N in fiancé was very helpfu More

by liz139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Z and Mike N
Aug 27, 2018 -

Patrick Cadillac responded

We are very happy to hear that your experience at Patrick Cadillac was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to see that our team made your visit a memorable one. We look forward to building a relationship with you!

July 27, 2018

Satisfied Customer The title says it all, Satisfied Customer. The salesman I dealt with was Jeff. Professional, accommodating, and most importantly, non condescending. More

by Trtrre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff. His last name escapes me.
Jul 27, 2018 -

Patrick Cadillac responded

We are very happy to hear that your experience at Patrick Cadillac was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! The Patrick Cadillac is working hard to make a difference in the customer experience and we are delighted to hear that Jeff took the time to help and made your visit memorable. We look forward to building a relationship with you! Thank you again! -Patrick Dealer Group Customer Relations Team

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