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Patrick Volvo

Schaumburg, IL

3.3
145 Reviews

1600 E Higgins Rd

Schaumburg, IL

60173

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145 Reviews of Patrick Volvo

May 15, 2021

Egor Shevel and his sales manager Justin Rupp are both professional and helpful. They gave me a very good offer for a T5 Inscription.They never tried to push you to get into the dealership to make the dea More

by Wayne H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annette Viti
May 21, 2021 -

Patrick Volvo responded

Hi Wayne! On behalf of Patrick Volvo Cars, thank you for your wonderful comments! We're happy to hear that you had a great experience working with both Egor and Justin during the purchase of your new Volvo. We're also pleased to hear that Egor was able to go over all of the amazing features of your new vehicle so that you know how to work them properly. Congratulations and thank you for choosing Patrick! -Patrick Dealer Group Customer Relations Team

April 24, 2021

Bart Wec is hands down the best person to deal with when it comes to servicing your car. He is the reason I will always buy my cars at Patrick Volvo. More

by KJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Wec
Apr 30, 2021 -

Patrick Volvo responded

Hi KJ! On behalf of the Patrick Volvo Cars service department, we're thrilled to hear that you had a great experience working with Bart during the servicing of your vehicle. Thank you again! -Patrick Dealer Group Customer Relations Team

March 06, 2021

Mo at Parick was a great salesperson! He understood my needs and that I did not have a lot of time, so he made sure everything was ready for me when I test drove the car, had my car evaluated for trade an More

by Nathan A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo
Mar 12, 2021 -

Patrick Volvo responded

Hi Nathan! On behalf of Patrick Volvo Cars, thank you for taking the time to leave us a wonderful review! We're happy to hear that Mo was able to help you find the perfect vehicle for you, as well as make sure that everything was ready for you. Congratulations on your new car! -Patrick Dealer Group Customer Relations Team

December 18, 2020

Tola was very friendly and nice. He kindly explained all the functions of the Volvo XC 40, and test driving was joyful. He did not push me anything for external charges. He was courteous and made sure I was More

by Jaejin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Babatola Akinola
Dec 18, 2020 -

Patrick Volvo responded

Hi Jaejin! Thank you for your wonderful comments and 5 star review! We're pleased to hear that you had a great experience with Tola at Patrick Volvo Cars. Congratulations on your new Volvo XC40 and thank you for being apart of the Patrick family! -Patrick Dealer Group Customer Relations Team

October 29, 2020

They don’t honor the commitment made on their website. I found a car and submitted an offer online. Never received a call back. When I contacted their Sales executive, Ashvin, he said that I should have con More

by Ranjan
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Ashvin Shah, Patrick
Oct 30, 2020 -

Patrick Volvo responded

Hi Ranjan, On behalf of Patrick Volvo Cars, we would like to apologize that your experience wasn't a positive one. We appreciate your feedback! It helps us understand areas in our business that need improvement. We would like the opportunity to research your visit along with our management team at Patrick Volvo Cars, however your online review profile isn't providing enough information. We would appreciate if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our team can fully understand what happened. We thank you for your time! -Patrick Dealer Group Customer Relations Team

Oct 31, 2020 -

Ranjan responded

Posting the details here so that others can also see, how I was treated ****************** ***Here is the Deal THEY published on their website*** 2020 Volvo XC90 T5 Momentum 6,592 miles VIN# YV4102PK6L1563721 $355 per month (incl tax, title & registration), 10K Miles for 36 months. ***Here is the response from Ashvin *** Hello Ranjan, Thank you for information. Sorry but this car got sold. So let me ask you are trying to be at $355 payment. Are you also a Costco member and do you own Volvo? Please do not leave. Let me find the car and work with you on numbers that way you won't be wasting your time. ***If the Car was not available then why did they run my credit report?***

October 01, 2020

My salesman Sergio was great, he got straight to what I asked for and treated me as a customer. Not based on my appearance or what I drove i with. (Also helped that he spoke Spanish too) More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annette Viti
Oct 05, 2020 -

Patrick Volvo responded

Hi Miguel! Thank you again for your review and wonderful comments regarding your experience with Sergio. We are thrilled to hear that he was able to help you. Don't forget, if you ever need anything else, we are here for you. -Patrick Dealer Group Customer Relations Team

September 23, 2020

The offer the Patrick people to convince us re-lease another Volvo had almost nothing to do with what we told them were our priorities. This would have been our second Patrick Volvo, but now, I can say More

by robmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Rupp - Sales Manager
Sep 25, 2020 -

Patrick Volvo responded

On behalf of Patrick Volvo Cars, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that need improvement. We would like the opportunity to research your visit along with our management team at Patrick Volvo Cars, however your online review profile isn’t providing enough information. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our team can fully understand what happened. We thank you for your time! -The Patrick Dealer Group Customer Relations Team

Sep 25, 2020 -

robmark responded

I have the feeling you are responding generically for Patrick Volvo, which is fine. But I can't believe the dealership had that many Volvo lease deals go south last Saturday, September 19th with a customer name of Robert and Nancy Mark. Perhaps if the dealership's management team had responded to my phone call on Monday the 21st - which they did not - I might be a bit more encouraged to add further information in an e-mail. That said, you guys do the work to dig for the details. I don't plan on spending any additional time repeating the details to bring you up to speed on our experience. Again, reach out to the Patrick team. Thanks,

February 04, 2020

Tola and Patrick made my car buying experience better than any dealership I’ve ever been to. There are no high pressure tactics, only honest conversations. Tola listened to everything I wanted and was ab More

by SwedishSpeed
Recommend Dealer
Yes
Employees Worked With
Tola Akinola, Patrick Douglas
Feb 05, 2020 -

Patrick Volvo responded

Hi! We are incredibly grateful that you took the time out to leave us this note. Patrick Volvo Cars strives to put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team

December 27, 2019

9:30 appointment no loner car was offered people working like they just wake up and didn’t want to be at work. I got there on time and the service consultant told me that was 1:30 for oil change. I only got More

by rafa1418
Recommend Dealer
No
Employees Worked With
Service department
Dec 30, 2019 -

Patrick Volvo responded

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at customerservice@patrickcars.com with your full name (online reviews don’t always provide information we need to research). We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. -Patrick Automotive Group Customer Relations Team

July 28, 2019

Fantastic Buying Experience Had a terrific buying experience at Patrick Volvo. I was looking for a very particular model (XC40 T5 Momentum, Amazon Blue) and Patrick was the only More

by ColtsFan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Z, Justin Rupp
Aug 02, 2019 -

Patrick Volvo responded

Hi ColtsFan! Thank you so much for your 5 star review! We are beyond thrilled that you decided to take the trek to Patrick Volvo Cars to find your perfect Volvo XC40 T5 Momentum in Amazon Blue, and that both Mike and Justin were able to make your trip well worth it! Congratulations on your new Volvo and if you have any questions, we're always here to help. -Patrick Automotive Group Customer Relations Team