Patriot Buick GMC

Everybody's nice detail shop sucks not very clean for a brand new truck the inside of bed looks like garbage brand new truck the inside of bed looks like garbage More

I am extremely disappointed with the service I have received from your dealership regarding my vehicle. Approximately three visits ago, My vehicle was reading a faulty part to include my intake air received from your dealership regarding my vehicle. Approximately three visits ago, My vehicle was reading a faulty part to include my intake air flow sensor and specifically requested that both parts be replaced because it had clearly been identified as faulty that was paid for on my last two visits ( I paid my deductible) They cleaned it instead . The repair was covered and paid for through my vehicle’s warranty. However, despite my request, the part was not replaced. During that visit, I was informed that the shop foreman told the Customer Service Representative that I needed to pay for a different part to be replaced instead. This was extremely frustrating because the part I originally brought the vehicle in for was still not addressed, even though it had already been identified as faulty and was covered under my warranty. I am now being required to bring my vehicle back to the dealership for the fourth time, potentially to have the same part replaced that I originally requested three visits ago. This situation is unacceptable. I have made multiple trips to the dealership and have repeatedly explained the same issue, yet the original repair has still not been properly completed. This has caused me unnecessary inconvenience, wasted time, and frustration. I am requesting that the dealership review my previous service records and warranty authorization, determine why the originally identified faulty part was not replaced when requested, and correct the issue without requiring me to pay for a repair that should have been covered under my warranty. I expect this matter to be taken seriously and resolved properly. I should not have to continue bringing my vehicle back multiple times for the same issue when the necessary repair was identified and authorized several visits ago. I am not a satisfied customer, and I hope the dealership will take responsibility for what has occurred and make this situation right. More

I have had many outstanding experiences with this Dealership for the past 45 years. I would recommend that people looking for professional services and friendly personnel take a trip to this dealersh Dealership for the past 45 years. I would recommend that people looking for professional services and friendly personnel take a trip to this dealership. More

Love this team! They always take great care of me and my vehicle and they keep me informed and know what they are doing! No matter what - they have your back! They always take great care of me and my vehicle and they keep me informed and know what they are doing! No matter what - they have your back! More

Totally Professional experience all question answered with detaild demonstrated. Would recommend others to Sake Representative Dean with detaild demonstrated. Would recommend others to Sake Representative Dean More

I went in for a recall on my Buick's Airbag and asked for an oil change and to get a price on a new power steering pump which I said was broken and would need replaced. I didn't ask for it to be diagnosed, I an oil change and to get a price on a new power steering pump which I said was broken and would need replaced. I didn't ask for it to be diagnosed, I already knew it was bad, I just wanted to know the cost to replace it. Instead I was changed $200+ for you to tell me what I already knew. I addition to that, you didn't even have the courtesy to air up one of my tires that was low. I have every intention of encouraging as many people as I can to avoid the scam of taking even recalls to you as the dealership because you will extort the customer when they are only their for Buicks' engineering failures. More

They do good work on my car , you can get appointment when you need it. when you need it. More

Nick made the whole process easy and highly enjoyable! As did the office manager that handled the financing portion. As did the office manager that handled the financing portion. More

This is my 3rd vehicle purchase from Lynese! She is always super professional and knowledgeable. She had all my paperwork ready to be signed and the vehicle cleaned and ready to go. I highly rec She is always super professional and knowledgeable. She had all my paperwork ready to be signed and the vehicle cleaned and ready to go. I highly recommended going to see her. She will take care of all of your needs! More