We did not work with Killian. Everyone we worked with though was great except the finance person. He could not explain numbers or where they came from and had very poor communication in that he said he would overnight papers to my husband who was out of town for work and never followed through. So, my husband took time away from his locations/job sites to check mail in town two days in a row that was never even sent. Finance person stated, "he got busy the first day and then was off work the next day."