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Patriot Ford - Service Center

5.0

66 Lifetime Service Reviews

2805 North 9th Avenue, Purcell, Oklahoma 73080

66 Reviews of Patriot Ford - Service Center

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April 04, 2018

"Friendly, responsive service team after a tire blowout"

- lgs

Manuel Esparza and the rest of his service team were helpful, responsive and empathetic when I pulled in off the highway with a blown tire. They quickly and cost effectively fixed my issues and got me on my way. As a woman traveling alone, their professionalism and respect for what I needed was truly appreciated. THANK YOU Manual and team!!

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Recommend Dealer
Yes
Employees Worked With
Manuel Esparza
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 04, 2017

"Great people!!"

- Marty1974

The minute you walk in the door, you are greeted with a smile and a hello. Everyone tells you how the appreciate you and the fact you visited for whatever reason. The do excellent work, too!

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Recommend Dealer
Yes
Employees Worked With
Brian Adkisson
November 15, 2016

"Excellent experience with the service department"

- RoadKing

I had a stone stuck in my break pad I was without an appointment they managed to fit me in and provided me with a loner and was able to fix the problem just hours later.

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Recommend Dealer
Yes
Employees Worked With
Dave Winkowitsch
Nov 18, 2016 -

Patriot Ford responded

Thank you so much for taking the time to give us feedback on your experience with us! We're glad we were able to help!

November 01, 2016

"Three years latter"

- eeleneg

I purchased my truck 3 years ago there was no pressure or arrogance a straight forward deal at a good price. Patriot Ford has done all my service work and always does excellent work at a fair price. A special thanks to Kent and Kevin you both went above and beyond.

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Recommend Dealer
Yes
Employees Worked With
Kevin Cantrell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kent Miller
Nov 18, 2016 -

Patriot Ford responded

Thank you so much for your feedback! We definitely strive to provide the best possible experience for our customers and are glad to hear that you've had a great experience with us! We really appreciate your business and taking the time to tell us how we're doing. We look forward to continuing to be your dealership!

July 28, 2016

"Factory Recall Repair Experience"

- MJack

Very friendly, courteous service. Nice waiting area with complementary snacks and beverages. Extremely fast service. I've used this dealership before and would recommend them to anyone.

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Yes
Aug 01, 2016 -

Patriot Ford responded

Thank you for trusting us with the service of your vehicle and even more so for your loyalty! We look forward to the next time you stop by!

July 26, 2016

"In and out of service department quickly"

- marys662

Great staff friendly service would use again. I made an apt and was in and out in a short time. I would recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
Carl Wimberley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Cantrell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 01, 2016 -

Patriot Ford responded

We are thrilled to welcome you to the Patriot Ford family!

July 23, 2016

"Vehicle service"

- Richard Hagan

Quality of service provided by Patriot Ford was excellent as always. The personnel at Patriot Ford are excellent from top to bottom. Will continue to have my vehicle serviced there.

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Recommend Dealer
Yes
Employees Worked With
Roger Merrit
Aug 01, 2016 -

Patriot Ford responded

Richard, thank you so much for taking the time to leave us some feedback! We know that it is a big deal to trust the service of your vehicle to someone, so we appreciate you allowing us to take care of you!

July 13, 2016

"Great job"

- JEFFOREY

Patriot is so helpful in schedule my service. They went above and beyond. They get me in even when I wait to the last minute. Thank you again!

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Recommend Dealer
Yes
Employees Worked With
David Klein, Roger Merrit, Kent Miller
Jul 22, 2016 -

Patriot Ford responded

Jefforey, thank you for taking the time out of your day to leave such nice words! We understand that servicing a vehicle can be stressful, so we are so glad we were able to help make it an easy process! We look forward to seeing you next time!

July 02, 2016

"Service"

- JB

Very friendly and accommodating as always. Excellent service as always. Thank you for your professionalism and fast quality care. Best dealership in Oklahoma by far.

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Recommend Dealer
Yes
Employees Worked With
Greg Willis
Jul 11, 2016 -

Patriot Ford responded

Thank you for taking the time to leave your thoughts! We are grateful you chose to work with us! We hope to see you again soon!

June 10, 2016

"Can never reproduce issues"

- Johnny

Well, I guess I'll be the first one to give them a non-5 star review. I bought my first new vehicle from them last year (2015 F-150 Lariat 4x4). I had been there before for issues that Ford (not the dealer) never really fixed (cooled seats). My A/C starting acting up at the end of last summer. When driving with cruise control, but more noticeably, when braking or canceling cruise control and letting the truck slow down on its own, the A/C would stop blowing cold air for a few seconds. I even bought a thermometer and sure enough, when blowing cold air it would register ~45 degrees, but when I felt it acting up, it would register at ~53. That's an 8 degree difference! The service department "agreed" that there the temp change did happen (probably because they saw the thermometer in the vents), but said it was normal because when the engine lowers its RPMs, the compressor can't keep up. I've never had this issue in any other vehicle and I drive new vehicles including other F-150s for a living. They also only registered a change of 1.5 degrees. Issue not fixed. Second, the rear doors are hard to close. Even when I picked up the truck the day I bought it, the salesman (Les) had to close it twice. I thought it was because it was new and as it got used it would get easier. Wrong. Again they couldn't reproduce it. I guess they didn't open the door all the way like people do when they're getting out or in. Lastly, my heated steering wheel would also stop warming up when slowing down. If the car wasn't moving and out of Park, the steering wheel was cold. Again, could not reproduce. The sales experience was great, but if I can get issues fixed, I'll take my business elsewhere. Somewhere closer. Update 7/23/16 About a week after posting my review, I was offered for them to come drop me off a loaner truck so they could drive it for the 30 miles trip to the dealership and they could reproduce the issue. Here we are, a month later, and they still haven't found a loaner truck for me. Now my issue is harder to detect because my A/C doesn't cool down to ~45 anymore. Now it likes to stay at ~48. So when it stops cooling, the difference is not that big anymore so harder to feel. At least there's one dealer less to take into consideration when it's time to buy my next vehicle.

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Recommend Dealer
No
Employees Worked With
Les Northam, Roger Merrit, Kent Miller
Jun 10, 2016 -

Patriot Ford responded

Johnny, we appreciate you taking time to leave us some feedback. First, we're happy to hear that you enjoyed your time with Les! We hate that you have experienced trouble with your new F-150 and that it has not been resolved to your satisfaction. When a vehicle is brought into our service department we do all we can to replicate the concern in order to know what needs to be fixed but there are times in which that does not always happen. We would welcome the opportunity to talk with you further to see how we can resolve this together. Please call our Service Manager, David Klein, at 405.527.6484.

Jun 14, 2016 -

Patriot Ford responded

Johnny, we appreciate you taking time to leave us some feedback. First, we're happy to hear that you enjoyed your time with Les! We hate that you have experienced trouble with your new F-150 and that it has not been resolved to your satisfaction. When a vehicle is brought into our service department we do all we can to replicate the concern in order to know what needs to be fixed but there are times in which that does not always happen. We would welcome the opportunity to talk with you further to see how we can resolve this together. Please call our Service Manager, David Klein, at 405.527.6484.

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