Well, I guess I'll be the first one to give them a non-5 star review. I bought my first new vehicle from them last year (2015 F-150 Lariat 4x4). I had been there before for issues that Ford (not the dealer) never really fixed (cooled seats). My A/C starting acting up at the end of last summer. When driving with cruise control, but more noticeably, when braking or canceling cruise control and letting the truck slow down on its own, the A/C would stop blowing cold air for a few seconds. I even bought a thermometer and sure enough, when blowing cold air it would register ~45 degrees, but when I felt it acting up, it would register at ~53. That's an 8 degree difference! The service department "agreed" that there the temp change did happen (probably because they saw the thermometer in the vents), but said it was normal because when the engine lowers its RPMs, the compressor can't keep up. I've never had this issue in any other vehicle and I drive new vehicles including other F-150s for a living. They also only registered a change of 1.5 degrees. Issue not fixed.
Second, the rear doors are hard to close. Even when I picked up the truck the day I bought it, the salesman (Les) had to close it twice. I thought it was because it was new and as it got used it would get easier. Wrong. Again they couldn't reproduce it. I guess they didn't open the door all the way like people do when they're getting out or in.
Lastly, my heated steering wheel would also stop warming up when slowing down. If the car wasn't moving and out of Park, the steering wheel was cold. Again, could not reproduce.
The sales experience was great, but if I can get issues fixed, I'll take my business elsewhere. Somewhere closer.
About a week after posting my review, I was offered for them to come drop me off a loaner truck so they could drive it for the 30 miles trip to the dealership and they could reproduce the issue. Here we are, a month later, and they still haven't found a loaner truck for me. Now my issue is harder to detect because my A/C doesn't cool down to ~45 anymore. Now it likes to stay at ~48. So when it stops cooling, the difference is not that big anymore so harder to feel. At least there's one dealer less to take into consideration when it's time to buy my next vehicle.