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Patriot INFINITI of Merrillville
Merrillville, IN
345 Reviews
Patriot INFINITI of Merrillville is proud to be a luxury automotive leader in MERRILLVILLE. Since opening our doors, Patriot INFINITI of Merrillville has kept a firm commitment to our customers to make the car-buying process as quick and simple as possible.
You can trust that Patriot will get you into the perfect car or truck with true professionalism and the attention you deserve. Whether you are in the market for a new INFINITI or a used car, truck, or SUV we will work to find financing options to fit any need or budget.
At Patriot INFINITI of Merrillville we are committed to providing an exceptional experience in INFINITI sales, INFINITI service, and INFINITI parts. We are your hometown MERRILLVILLE INFINITI Dealer.
For all of your automotive needs, there's nowhere better to turn than Patriot INFINITI of Merrillville. Not only do we offer a grand selection of new INFINITI models, but we also have a diverse stock of pre-owned models, too! On top of our attractive inventory of new and used vehicles, we also host a state-of-the-art Service Department for all of your maintenance needs, as well as a loyal Finance Department that is committed to ensuring you're able to take home the vehicle of your dreams.
We strive to cater to every one of our customers in the best way possible. To view the various types of cars, trucks, and SUVs that we have for sale, you can stop in at our dealership where one of our friendly sales associates will be more than happy to help you out in any way they can to ensure a happy and satisfactory car-shopping process.
However, you can also take advantage of our Inventory tool right here on our website. This system displays our entire stock of new and pre-owned vehicles that we have for sale in an easy-to-view format. Not to mention, it also boasts a customization tool to help you further with your search - it's as if one of our associates are right there with you! On the side panel, you'll be able to choose from various categories to personalize your search. There are choices for make, model, year, price range, body style, and color! There are also selections available for engine type, transmission, and mileage.
At Patriot INFINITI of Merrillville we provide our customers with great financing and leasing options for their new vehicle. We understand that coming up with a budget for one of our INFINITI models can seem like a stretch, which is why one of our Finance Department representatives will work with you one-on-one to create a plan best-suited for your individual needs. Whether you decide to lease or buy, we can assure you that we'll find a contract or an agreement that adheres to your budget.
Thanks to our impeccable Service and Parts Department, all of your maintenance needs will be satisfactorily met. From oil changes and tire rotations to routine checkups, your vehicle will receive the care and attention it deserves. Our technicians are well-versed in all aspects of auto maintenance, so you can rest assured that each service will be performed efficiently and diligently.
We are more than just a dealership that sells and services vehicles; we are one that builds and maintains friendships with each of our customers for years to come. Make Patriot INFINITI of Merrillville your one-stop shop for all of your automotive needs today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 345 reviews
October 17, 2015
Terrible customer service. We were treated horribly after we signed a Sales Agreement and they sold the car out from under us. Sales Manager very rude and arrogant. We were treated horribly after we signed a Sales Agreement and they sold the car out from under us. Sales Manager very rude and arrogant. More
by POd1015
Employees Worked With
Charles J. Schmitt
Helpful July 19, 2015
Certified preowned Infiniti purchase Amazing dealership. I researched certified preowned Infinitis for awhile in Chicago and the surrounding areas before getting referred to Merrillville' Amazing dealership. I researched certified preowned Infinitis for awhile in Chicago and the surrounding areas before getting referred to Merrillville's Infiniti. Charles the sales manager (as well as the other sales staff and finance manager) took great care and patience to get me into the "perfect" car at the best price with certification and an extended Infiniti bumper to bumper warranty. They even delivered the vehicle to my home in Chicago and kept in touch to make sure I was happy. The car is beautiful and both looks and feels like a brand new car. Honest, respectable, no nonsense dealership. Highly recommend! More
by Deb
Employees Worked With
Charles Schmitt
February 22, 2015
Used Car Purchase Berman's Infiniti team was great! Brittany was our sales person, and she was very genuine and helped us out by answering our questions. If she did n Berman's Infiniti team was great! Brittany was our sales person, and she was very genuine and helped us out by answering our questions. If she did not have an answer she was able to obtain it from management. She made us feel at ease and comfortable. Frank also helped in assuring us that if there was an issue with the car (scratches since it was a used car we were buying), the issue would get fixed. Jordan was also thorough in explaining the price and trying to give us a fair deal. Finally, Greg finalized our transaction and handed our keys to our new Civic-all while both my husband and Greg reminisced about Allman Bros and their music-fun times! Roy & Maria More
by Roy
Employees Worked With
Brittany
February 06, 2015
Worst customer care/service The service department has terrible customer service The service manager Tony has a very bad attitude. This is the closest dealership to my residence The service department has terrible customer service The service manager Tony has a very bad attitude. This is the closest dealership to my residence spoke with them on Tuesday and Wednesday about issues I was having with my car. The service manager Tony said they would be available to pick my car up Friday morning. Friday comes and no pick up!! I call to speak with them and they completely change the store saying they thought I meant I would be dropping it off frustrated because I need the service done I ask when is their next earliest. He explains he can't pick it up till Monday then states if it's only the brakes I don't have to bring it an Infiniti dealership because after all I do drive an infiniti I can take it somewhere else to have the work done. First who makes a mistake and instead of rectifying the problem suggest that you take your car to Gates Chevy World to have your repairs done. I wouldn't want anybody working for my company that suggests you go to the competition for repairs. Very disappointed More
by shannonsbusy
Employees Worked With
Tony
December 07, 2014
Horrible Experience! Steer Clear! Awful experience from the get go. I should have walked away when I had the chance. Tried completely ripping my off on my trade-in value of a near Awful experience from the get go. I should have walked away when I had the chance. Tried completely ripping my off on my trade-in value of a nearly new truck. Then tried rolling my trade equity into the purchase price of a "sign and drive" lease? I walked out on the deal but was followed into the parking lot by used car manager. They agreed to my terms but then just had more excuses and car dealer jargon when my trade equity check did not arrive within the promised two week time frame. Business manager used foul, inappropriate language with me and my wife while I was foolishly signing the paperwork. If you want to play creepy car dealer games with these "managers" then go right ahead. If I had it to do over I would have run, not walked out of their front door. Stay away!! More
by jarrod.berns
Employees Worked With
Greg
