Patriot INFINITI of Merrillville - Service Center

Worst experience ever Brought car for oil change with no service lights on. Next week tire sensor light on! Service can not turn light or diagnose problems although all tir Brought car for oil change with no service lights on. Next week tire sensor light on! Service can not turn light or diagnose problems although all tire sensors were purchased at Infiniti dealership! More

Super Service Department! Really appreciate working with Nick when our Infiniti needs service. He is professional, friendly and effecient. He looks for ways to help vs others s Really appreciate working with Nick when our Infiniti needs service. He is professional, friendly and effecient. He looks for ways to help vs others sometimes look for ways why they can't. 5 stars - thank you Nick! More

Good Job Service department work brake job was excellent Front brakes work the 100% better than before. I would recommend the service department. Everyone w Service department work brake job was excellent Front brakes work the 100% better than before. I would recommend the service department. Everyone was very nice to work with More

Excellent experience every time! Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my sched Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my schedule. Nick received my call and told me to come right in. He reviewed my request, serviced the vehicle, updated the factory recalls and kept me updated on the process. Fixed some door trim by hand and just took care of my vehicle. He was proficient and professional and treated me like a superstar! Most importantly I felt like a valued customer and I felt like he appreciated my business. More

Emissions Repairs Berman's service bill was very competitive with my local repair shop. They offered some options to minimize the cost so it took a little longer than t Berman's service bill was very competitive with my local repair shop. They offered some options to minimize the cost so it took a little longer than the higher cost option but their lounge is nice so I resigned myself to a long wait but then...BAM! Due to extra wait time they provided a sweet little loaner for the day and I was back at work within the hour! Everyone was polite and friendly and a normally stressful event was actually very pleasant. Thanks, Berman guys! More

Excellant Great support. Service was performed in a timely manner. Vehicle was returned spotless. Friendly service. Scheduling was effortless and prompt. We are Great support. Service was performed in a timely manner. Vehicle was returned spotless. Friendly service. Scheduling was effortless and prompt. We are very glad we deal with these folkd More

Painless We had a warranty item that needed assistance, the team greeted us and promptly took care of the item. Waiting room had good internet and space too. T We had a warranty item that needed assistance, the team greeted us and promptly took care of the item. Waiting room had good internet and space too. Thank you! More

Professional Always a pleasure dealing with the service department at Berman of Merriville. I live an hour away from Berman so it's always a challenge trying to ge Always a pleasure dealing with the service department at Berman of Merriville. I live an hour away from Berman so it's always a challenge trying to get there when convenient for us.. Chuck and Gary are always helpful and go above and beyond to accommodate my schedule. The waiting area is very comfortable or you can take advantage of a courtesy vehicle program if need to run errands. Very professional and courteous. More

Great Customer Service Very helpful sales adviser. He made sure that everything was looked over on my car and took the time to show me things that I didn't know how to use o Very helpful sales adviser. He made sure that everything was looked over on my car and took the time to show me things that I didn't know how to use on my dashboard. Would recommend to anyone who has an Infinity or looking to buy one! More

BAD SERVICE Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in for an oil change and i told them not to bother washing my car they washed it any way and scratched my tinted window again i recently paid to get did and the inside with some type of sharp tool.I called up their i talked to Michael i told him about what happen he said they changed allot of people. so then i asked can you watch the people that are working on your car he said no one is allowed in service area while they work. any way they never fixed my scratches the head person gave me some car wash bottle kit they did send me to Merrillville glass and TRIM TO FIX THE TINT THE SECOND TIME IT WAS SCRATCHED and they just made a mess i had bubbles all in my Tint so i went back and paid my original people to replace it they did not believe all the trouble i went through went BERMAN INFINITI!!! More