Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Patriot Subaru
Saco, ME
327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
327 Reviews of Patriot Subaru
December 07, 2013
I did not purchase my vehicle at Patriot Subaru, but it is convenient to where I live, so therefore most of my maintenance gets done there. Just today I was in for a State Inspection. All of the staff wa is convenient to where I live, so therefore most of my maintenance gets done there. Just today I was in for a State Inspection. All of the staff was friendly and engaging their customers. They always try to keep the customer informed with what they feel is best, but don't always push their opinions on you either. Patriot Subaru stands above the rest because they also give back to their community. I've been in the dealership multiple times when events were happening. This morning they had breakfast available for their customers, and were also conducting a food drive for a local center. I've yet to have one bad experience at Patriot, and I have a hunch that I will not have that bad experience. I appreciate all the work they do and the way they treat their customers. When I was walking out after having my car inspected for the State, I was very surprised to hear that I didn't owe a penny. She said she needed my signature, and that I was all set. I mentioned "I haven't paid yet". She said you don't have to for a State Inspection. These are the sorts of "little things" that make Patriot a great place to do business with. And, to boot, they even washed my car! I highly recommend Patriot Subaru! More
by craigheon
Employees Worked With
Matt Rieders, Megan Charland, Tyler Beaudoin, Brian Beattie
December 07, 2013
My overall experience with Patriot Subaru was very positive. Generally my wife and I do not look forward to having to deal with sale-people, but the trip to buy our Impreza what a delightful exception positive. Generally my wife and I do not look forward to having to deal with sale-people, but the trip to buy our Impreza what a delightful exception. Upon arriving at that dealship we were greated by Jim C who, although a hulking guy, was very disarming and nice. We told Jim what we were looking for, and he took the time to show us all of our options, pros, and cons with great detail. At no time did we feel pressure from Jim or anyone else at the dealership, even when at his desk filling out some paperwork. Dave assisted us in closing out the deal and we were the proud new owners of our second Subaru. I highly recommend Patriot Subaru, and would recommend dealing with Big Jim to keep your blood pressure down. Thanks to everyone that helped! Kind Regards! More
by FrankHXScott
Employees Worked With
Jim Connolly, David Shoemaker
December 07, 2013
Extremely pleasant and friendly salesman-smooth transaction. Will go back again and send all my friends and family looking for a vehicle. Two thumbs up! transaction. Will go back again and send all my friends and family looking for a vehicle. Two thumbs up! More
by 04101
Employees Worked With
Aaron Philbrick , Aaron Philbrick
December 07, 2013
Service here is the best. Prices are decent and hey, cars coat money. I drive a lot, 500 miles a week at least, so Paul, the weekend service manager, sees me every 2months on a Saturday. Paul never has me fi coat money. I drive a lot, 500 miles a week at least, so Paul, the weekend service manager, sees me every 2months on a Saturday. Paul never has me fix something I don't need to. I've kept up with regular matenence and let me just say...70,000 miles later...I have not had to do any major fixes. Needless to say, I am always pleased. Highly recommend. Also, they are 4 legged friend friendly! If I needed to, I could even bring my dog in. They are always constantly doing fundraisers...just good people and great service here! More
by breannab
Employees Worked With
Paul, Paul Hall
August 18, 2013
Jackie sold my husband and I a 2013 legacy. My husband email and talked back and forth with Jackie. She is such an AWESOME sales person. She could answer all our questions. I would recommend Jackie and Pa email and talked back and forth with Jackie. She is such an AWESOME sales person. She could answer all our questions. I would recommend Jackie and Patriots Subaru to anyone. Had the best experience ever !! Thanks Jackie The Lachance's Alicia,Mike and Kelsey More
by lachance3
Employees Worked With
Jackie Parker
April 22, 2013
I had a really great experience at Patriot Subaru in Saco, ME. What really drew me to Patriot Subaru in the first place was Jackie. She was quick to respond to my online inquiry, and she was just exce Saco, ME. What really drew me to Patriot Subaru in the first place was Jackie. She was quick to respond to my online inquiry, and she was just exceptional. Very friendly and knowledgeable, and I really appreciated her down-to-earth personality. All the people that I met at Patriot Subaru were friendly and helpful. Jim, the salesperson who sold me the car, was also very nice. He seemed very up front and honest and not pushy at all. David, the individual who wrapped up the paperwork and financing aspect of the sale, was also great. Thank you, Patriot Subaru! More
by MaryanneAB
Employees Worked With
Jim Connolly, Jackie Parker, David Shoemaker
February 25, 2013
This is our second Subaru from this dealership. We are now a 2-Subaru household. We would not go anywhere else and we will never have a different make of vehicle. Patriot Subaru is the best experience we now a 2-Subaru household. We would not go anywhere else and we will never have a different make of vehicle. Patriot Subaru is the best experience we have ever had in our 40+ years of purchasing/leasing automobiles. You feel appreciated when you leave. I would highly recommend this dealership to anyone. More
by whoopi
Employees Worked With
Adam Arens, Corey Creteau, Richard Snow, David Shoemaker
September 22, 2012
Wow, Where do I begin? What an awesome place with great friendly staff! Jackie, Megan and Lonny were so helpful, pre approved me by phone/internet. My car (Hyundia)had just been an accident and was totaled friendly staff! Jackie, Megan and Lonny were so helpful, pre approved me by phone/internet. My car (Hyundia)had just been an accident and was totaled. I was without wheels!They even offered to come get me, I live 2 1/2hrs away!Once I got there,Jim Connolly helped me out finding the car I was looking for. All paperwork was a breeeze, David was informative and helpful with that. I bought a 2013 Impreza 2.0i Subaru. I love it and it defiantly makes me feel safe! Thank you all again, I will be back to buy a car for my son! Julie Howard and family More
by jhow4232
Employees Worked With
Jackie, Megan, Jim Connolly, Lonny, David, Jim Connolly, Jackie Parker, David Shoemaker
September 13, 2012
I initially contacted the dealership through an internet search and was in contact with Jackie Parker who is in charge of internet sales. I knew the car I wanted and made an appointment to test drive. I wa search and was in contact with Jackie Parker who is in charge of internet sales. I knew the car I wanted and made an appointment to test drive. I was disappointed when I arrived to find that the car was not in a condition to be test driven and that I would have to return to drive it. I was able to see the car and let the salesman know that the scratches on the car would need to be fixed if I were to purchase the car. Unfortunately, as the process progressed the brunt of communication was left to me to reach out to the salesmen to check on the progress of the repairs. While the repairs took longer than they should have, they were finally done and I could pick up my car. Before doing so, I sent an email to Jackie to let her know that my interactions with the two salesmen I had been dealing with were less than ideal. My experience with her was positive and I had hoped for the same from all the staff but was disappointed to have less than positive communications with others. I noted at least two comments were made to or about me by the salesmen that were sexist in nature and derogatory. When I picked up my car, to my surprise, I was verbally assaulted by the sales manager, Lonny Martin who had apparently read my email intended for Jackie. He proceeded to berate me for over a half an hour and ended by telling me to "get over the women's lib crap" and "just take your keys". Needless to say, I was astounded to be spoken to in such a hostile manner from someone who is in customer service especially on such a topic. I would never purchase a vehicle from them, get service there or recommend anyone else to. This was certainly the most expensive and disappointing interaction I have ever had with someone in the service industry. After sharing my experience with coworkers, I learned that I am not the only person to have had this type of experience and disappointed that this type of salesperson is allowed to continue treating people in such a negative and unprofessional manner. More
by willnotrecommend
July 24, 2012
The fact that they all work as a united team was great, no need to only talk to one sales consultant. They were all friendly and knowledgable about the vehicles they sell and all seemed to drive Subaru so no need to only talk to one sales consultant. They were all friendly and knowledgable about the vehicles they sell and all seemed to drive Subaru so we could take their recommendations seriously. So much better than the other local Subaru dealership in South Portland. More
by NTTMike
Employees Worked With
Richard Snow, Mark O'Leary, Jackie Parker, Tony Roberts, Glen Reed
