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Patriot Subaru
Saco, ME
251 Reviews
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251 Reviews of Patriot Subaru
January 20, 2011
When searching for a new vehicle we read many good reviews about this location. After the initial greeting, which seemed genuine enough, it just went down-hill from there. We made it know that we were reviews about this location. After the initial greeting, which seemed genuine enough, it just went down-hill from there. We made it know that we were very interested and if the right price was found for the right car, we would consider buying it. This was a first new car purchase for my GF, and she was very nervous. They were polite until we simply asked to sleep on the numbers. They blew up like the fourth of July. We asked for a quote, to see where our numbers stood. The nice lady brings back a sheet and said that they can do a credit check and get us some numbers if we sign on the line. After not saying much to this point I perked up and made sure to ask "now if she signs on that line, it does not mean that we are buying the car correct? It is just giving you permission to check her credit and we do not have to accept the price correct?" The answer I got was "yes, this is just to check the credit, and it does not mean she has to buy the car. At one point I mentioned that we had been there for quite some time, hoping to let the salesman know that we were getting irritated with the 2 hours in the dealership. He responded with "you would take a lot longer if you were buying a house". I was like HUH? What does that have to do with anything. After the numbers came back, she asks if we like them. My GF decided that she liked the numbers, but wanted to think about such a large purchase further. After telling this to 2 different people, multiple times, they bring the keys to the new car and place them on the desk. They say congrats on your new car. At this point we ask to take the quote with us so she can show it to her father. They continually ask "what is wrong with the price". I smirk because we are tired and this is getting ridiculous. The they ask us to come into a room off of the showroom. We are again drilled by 3 different people this time as to why we are not buying the car. At this point we have had enough, but they continue to push. I interrupt the pushy salesman, and let him know that at least 9-10 times my GF has let THEM know that she wants to check the numbers with her dad, and would like to go. This arrogant individual leans forward and tells me that "We never told him..." At this point I stand up and politely tell the salesman that I will be outside in our car. Could he please let me know where the keys are. He stands up and says "no problem, the keys are on the counter buddy" hahah I was like WOW... this person has some major issues with rejection. I walk out of the room, grab the keys off the counter, and am smirking because I have NEVER been treated with such disrespect in my life. As I get to the outside door the Sales Manager says very loud in my direction "what is your problem". I turn around and ask what he is talking about. He tells me that I have been smirking and being disrespectful to his sales people all night. I tell him we have been there for over 2 hours (I have proof because of multiple phone calls to family members) and are ready to go. We have been pressured, and treated very poorly. This is when it gets good. He looks at me and tells me that when we signed the sheet that we signed, it usually means that we are buying the car. (we hadn't even gotten a quote yet!! I explain to him that we specifically asked, and the sales woman told us that it was only to check out credit. He tells me "well I wasn't in the conversation, so I do not know what was said." I tell him that I just informed him what was said. He tells me he doesn't believe me. It was just them that My GF came out of the room all flustered. We turned to notice the dealer putting the plated back on our car. Really? We hadn't even said we were buying the car yet. I informed them to have a good day, and we left. On the way to the car, I was told by my GF that she had to argue with the salesman to get him to print the quote. We were planning on buying the car, AFTER she had talked to her dad. I gave this review the short version, but there were many other things that were done to us that were completely disrespectful with no regard for our wishes. They had a car sold, if they had just let us think about it and come back. Not only did they loose a sale, but I will be spreading the word to everyone that I know that this dealership gets POOR marks across the board. DO not buy anything from these individuals. I can not imagine a worse experience for a first time car buyer. More
by surfskiguy
Employees Worked With
Vinnie
January 19, 2011
We recently bought a Subaru Impreza here, after searching other dealerships. Patriot subaru was, by far, the best dealership we have ever had the pleasure of working with. Their prices were the lowest arou other dealerships. Patriot subaru was, by far, the best dealership we have ever had the pleasure of working with. Their prices were the lowest around and their customer service was outstanding. We were not hounded in the parking lot the minute we drove in like were were at Pape Subaru, which was a blessing. Corey greeted us with a smile and a friendly Maine "How's it going?" and worked with us every step of the way. He was truly amazing. He listened, he could answer every question we had, and was honest. He found every military discount and rebate available for us, and didn't give us the "How much do you want to spend?" spiel. He straight up gave us the lowest possible price, and we commend him for that. His outgoing personality and knowledge is what keeps us coming back. We always ask for Corey, and when it comes time to purchase our next Subaru, we know who we will be purchasing through. Thank you, Patriot Subaru, for employing such great people. More
by pick27d
Employees Worked With
Corey Creteau, Corey Creteau
January 17, 2011
My husband and I bought a used vehicle from Patriot Subaru in February of 2008. We were really pleased with Doug, our sales associate as well as the sales manager and the finance manager. I have brou Subaru in February of 2008. We were really pleased with Doug, our sales associate as well as the sales manager and the finance manager. I have brought my car there for oil changes and an inspection. I am always pleased with the service. EVERYONE is extremely friendly. Today my husband and I returned to purchase another used vehicle and were again impressed with Doug and the other associates. Patriot Subaru is a really great place to do business. They truly strive to be conscious of your budget and get you the best vehicle for your money. They listen which is really important. They also are sincere in in making their customers satisfied so that they come back. Great place to buy a car! More
by toujoursapres
Employees Worked With
Doug, Doug Johnson
January 17, 2011
We worked together for approximately two weeks to finally reach agreement that was good for both parties. Patriot Subaru employees were all terrific from the yard man to the financial director. It was not an reach agreement that was good for both parties. Patriot Subaru employees were all terrific from the yard man to the financial director. It was not any easy purchase for me but it was enjoyable. More
by famolare
Employees Worked With
Tony Roberts & Vinnie Martorano, Vinnie Martorano, Tony Roberts
January 15, 2011
We have bought alot of cars in our lives and the number one most stressful thing is haggling about price and what your trade is worth. We promised ourselves that we would do our homework as much as possib one most stressful thing is haggling about price and what your trade is worth. We promised ourselves that we would do our homework as much as possible BEFORE visiting the dealership. We were stuck on 2 makes. The first dealership we visited did not seem to care about what we wanted as much as what we wanted for a monthly price. After 4 hours of sitting in the dealership, the manager came up to me, shook my hand, and said we're sorry but we can't meet your terms. Heck, we didn't even hear THEIR terms yet. So, we left very dissapointed. Within the following few weeks, we decided to take a different approach and come right up front with what WE wanted and let the chips fall where they may. 1st, we picked the car. No if's, and's or but's, we were going to buy a Subaru Forrester. BUT, where would we go. We knew what we wanted for our trade, interest rate, monthly payment and what we were willing to give for a down payment. I made copies for ourselves and the dealer. After looking at all the online listings, we noticed that Patriot Subaru in Saco had a HUGE selection of vehicles. (58 Forresters at the time). This was considerably much more than any other dealer near us. Sooooo, we proceded to Patriot Subaru. When we walked in, we were greeted by Jessica who immediatly tried to find out a few things about us. I thought this was great. Someone who wants to actually know something about us. 1st impression was priceless. We sat down and immediatly told her what we were looking for and not to waste our time for 4 hours. She asked what car we were interested in and we went for a drive. When we returned, She gave us a final price. We gave her our copy of the terms WE wanted. She came back $3.00 more. I was amazed. She didn't have to go out back 5 times to get a new price. We said "YES" and it all went UPHILL from there. Jessica made us feel at home. We were served lunch, and the waiting time was minimal. The sale was OUTSTANDING from start to finish. Their service was impeccable. This dealership strives for quality at the same time maintaining a "GREEN" atmosphere. I have never met a more friendly and knowledgable staff. We got the price we expected, the service we expected from the 1st welcome to the handshake of David in the finace dept. They also followed up twice within the 1st week of ownership. The staff of Patriot Subaru is the best of the best. I WILL recommend this dealership to everyone. More
by paumor
Employees Worked With
Jessica Nelson and David Shoemaker, David Shoemaker
January 12, 2011
What a great experience. Fast, easy and comfortable. Keri Lavoie and I spoke before I came into the dealership. She knew what I wanted in a new vehicle and had it pulled up and ready for a test drive as I dr Lavoie and I spoke before I came into the dealership. She knew what I wanted in a new vehicle and had it pulled up and ready for a test drive as I drove into the lot. I enjoyed working with Keri from the beginning to end of the deal. Subaru was what I traded in, and what I will drive for lifetime! The dealership was friendly and I spread Keri’s name and the dealership to many! More
by d2h
Employees Worked With
Keri Lavoie
January 12, 2011
Great people, outstanding service! Love my car, loved my experience! Would recommend this dealership to anyone! Best place to get a car in Maine!! I am now a lifetime Subrau owner, the quality of the ca experience! Would recommend this dealership to anyone! Best place to get a car in Maine!! I am now a lifetime Subrau owner, the quality of the car and friendliness of service at the dealership made this an incredible experience. More
by Ajh3210
Employees Worked With
Keri lavoie and Mark Oleary, Mark O'Leary
January 12, 2011
The rating above is an honest evaluation of the character and service rendered by the entire staff of Patriot Subaru. My wife and I came there to look and gather some information, we left with a new Forester and service rendered by the entire staff of Patriot Subaru. My wife and I came there to look and gather some information, we left with a new Forester. To say the least we were both completely satisfied and intend to recommend Patriot Subaru to all our friends. More
by Bob and Marilyn
Employees Worked With
Tony Roberts-Corey Creteau-David Shoemaker, Corey Creteau, David Shoemaker, Tony Roberts
January 08, 2011
Richard was very knowledgeable, helpful and patient. My husband and I knew we wanted a Subaru but had difficulty deciding between a Forester and an Outback. We each drove several different vehicles and as husband and I knew we wanted a Subaru but had difficulty deciding between a Forester and an Outback. We each drove several different vehicles and asked many questions about their options, differences between the vehicles and financing. Because he was willing to spend the time to answer our questions and help us figure out which vehicle would be best for us, we purchased a new Subaru Forester tonight. Thank you Richard! More
by lwoodman
Employees Worked With
Richard, Richard Snow
January 05, 2011
great place to do business,i feel they did everything possible to get us what we wanted and then some. i would highly recommed anyone to do business with Patriot Subrau, anytime, anyday. They are so frie possible to get us what we wanted and then some. i would highly recommed anyone to do business with Patriot Subrau, anytime, anyday. They are so friendly, just abunch of great people working there. More
by tg521
Employees Worked With
Vinnie Martorano, Vinnie Martorano
