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52 Reviews of Patriot Subaru - Service Center
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August 10, 2024
I'm not sure what is happening with the Service Department at Patriot Subaru in Saco. I have been a faithful, consistent customer of Patriot Service since I purchased my Impreza in 2017. I have b Department at Patriot Subaru in Saco. I have been a faithful, consistent customer of Patriot Service since I purchased my Impreza in 2017. I have brought my vehicle in for oil changes and required maintenance every 6 months. In 2024, my vehicle was serviced 4 times in 6 months. The first visit (January, 2024)was for an oil change when they noted I needed new front brakes, RF control arm, and RUB bushing for approx. $1100. They completed the work one week later (visit #2, also January 2024). Three months later, (visit #3, April, 2024) I brought my vehicle back to check the rear brakes which had just been replaced 2 years prior - they completed the work and offered a discount. At this time, they also did a multipoint inspection which included checking "tire wear and underbody inspection." Nothing was noted needing repair with the multipoint inspection. Visit #4, July, 2024, within this 6 month period was for a scheduled routine oil change and Maine state inspection. Since I had incurred some medical issues, my car was only driven 448 miles since the Patriot multipoint inspection was done in April. I was expecting an easy pass on the Maine state inspection. I was shocked when the service rep told me my car failed the state inspection and needed $4000 worth of work to pass.(Tires, front and rear struts, LF control arm) I gave permission for the routine oil change and sought out a second opinion for the supposed need for $4000 worth of work. The second opinion agreed I needed new tires but that was all. The bill was $769 for new tires and the inspection. I then went for a tire alignment to a regional service center. I requested that they check the front and rear struts. They confirmed what the second opinion had stated - no need to replace struts. I am very disappointed with Patriot Service. I was totally blindsided by a multipoint inspection in April that did not note tire wear or questionable "underbody inspection" then less than 3 months later and only 448 miles later I am told I needed $4000 worth of work. More
by dclpretzel
July 02, 2024
Not only is this the best Subaru dealership in the North East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is incredible. I can't say enough good things about this dealership. More
by ZVP
March 25, 2024
Jackie Parker in the Service Department is incredible. She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy More
by psarge63
Employees Worked With
October 13, 2020
David was very attentive and got my problem resolved within 20min. He kept returning to update me on the car and explained what my options were. within 20min. He kept returning to update me on the car and explained what my options were. More
by Carla
Employees Worked With
June 19, 2020
This is a follow up to the review about state inspection and my Forester. I had rated the experience 1 star. After the rating, I got a call from the service manager and they offered to test the alignment and my Forester. I had rated the experience 1 star. After the rating, I got a call from the service manager and they offered to test the alignment on my car and if it was found to be off they would offer a credit on replacement tires as the car had about 26,000 miles and the tires were badly worn and would not pass inspection. They delivered on that promise. They put four new premium tires on the car under warranty. It was a great outcome. Thanks Patriot. More
by Carrpediem1@gmail.com
Employees Worked With
May 03, 2019
Always a pleasent expierence at Patriot. People are great. I've been going to Patriot Subaru for years now and have always been very happy with the service, and I let friends know about it. I've been going to Patriot Subaru for years now and have always been very happy with the service, and I let friends know about it. More
by Fo-Ester-6
December 23, 2018
Fast, thorough service at a fair price Special shout out to Wayne who wrote my service and Scott who worked on my vehicle. 38k mile routine Level 3 service for a 2015 Subaru Outback Limi Special shout out to Wayne who wrote my service and Scott who worked on my vehicle. 38k mile routine Level 3 service for a 2015 Subaru Outback Limited I purchased 3 months ago at Patriot. Both Wayne & Scott couldn't have been nicer or more through. I give them 10 stars! More
by Peter55
Employees Worked With
Scott, Service Technician , Wayne Durgin, Jessica Benner
December 14, 2018
Tire inspection....losing air. Excellent response to my needs by Wayne Durgin in the service department. Wayne was very thorough in handling my situation in a timely manner. The cos Excellent response to my needs by Wayne Durgin in the service department. Wayne was very thorough in handling my situation in a timely manner. The cost for the repair was exolained in detail by Wayne very fair. More
by washingtonheights
Employees Worked With
Wayne Durgin
November 23, 2018
Buyer beware By far the worst service staff I have ever dealt with. Make sure you verify everything has been checked with your used car as I drove off the lot with By far the worst service staff I have ever dealt with. Make sure you verify everything has been checked with your used car as I drove off the lot with no engine coolant and less than half life on brakes that now have to be replaced after 6k miles. And trying to get any response/resolution has taken 8 months. Love my car just not the service around it. Buyer beware More
by Dumbpassword
September 10, 2018
Great service! In Maine on vacation from Pennsylvania when on the morning of 9/7/18 the battery in my Subaru went dead (missed my fishing trip). Car is a 2017 outbac In Maine on vacation from Pennsylvania when on the morning of 9/7/18 the battery in my Subaru went dead (missed my fishing trip). Car is a 2017 outback under warranty so I took it to this dealership without an appointment and they accommodated me right away. They got it up and running and I was on my way. Unfortunately the same thing happened again the next morning and back up I went again. The second time around they fixed the problem (something to do with ECM chip updates, etc.) and it's running great. I fear if I had not taken it to this dealership my trip back home to Pa. on Sunday may not have happened. Actually since they did the updates the car runs better, also I filled it up in Saco, drove home 450 miles and still had over a quarter tank of gas left. Highly recommend them................. More
by skipozzy
Employees Worked With
Wayne Durgin
