Only been a customer for 6 months but have only very good experiences with them. I had a small mechanical problem and it was fixed in an hour. They have all been very informative as to how to take care of my Subaru so that it is maintained properly so it will last me for many years to come.
.Have a 2017 Legacy Sport that has bubbles in the clear coat and they are saying it is from outside forces. They didn't even push to get it repaired , I called and had better results then the dealer did. Next they take a week to return your calls . This is the worst dealer I have ever had to deal with , stay away.
We appreciate that you took the time to review, but we must add some clarity to the situation. The damage to the clear coat was caused by tree sap. When sap drips on the body it must be removed quickly, or it will harden like glue. It forms a shell while at the same time leaching through the clear coat causing irreversible damage to the paint. We contacted Subaru asking for warranty coverage and after some back and forth with them that took some time, they would not offer coverage under a warranty. When your father called, we suggested that he reach out directly to Subaru to plead his case, because there are some unique situations where they’ll make concessions when they hear first hand the concerns of a customer. He was successful and Subaru of America agreed to a good will payment, not a warranty payment, of $1000 to repairs. When your father re-contacted us, he asked us to pay the remainder, but respectfully we said that we honestly did not feel this was a situation that was caused by anything we did or didn’t do and hence would not be willing to provide additional compensation. We did call Subaru again, but they stood firm at their offer of $1000, particularly since this is not a warranty issue. We would suggest that you contact your insurance company and talk to them about the damage and how it occurred, to see if your policy will provide some additional coverage. A tree didn’t fall on your car, but the sap can really create a problem.
It’s unfortunate that you see us in a negative light, but hope that this sheds some insight on the chain of events. We always stand behind our workmanship and if we had in any way created or caused a problem, we would have taken what ever steps were needed to make repairs. We worked earnestly with you, always trying to help in a positive manner.
Ever thing is perfect .I love the vehicle ,I love my sales person , Matt Reiders , And Matt was extremely helpful through the whole process. I will buy another crosstrek next time aroiund. Hope Matt is still there to make the sale. stan lehigh
I really want to thank Tony for his professional assistance in helping me purchase the best car for my needs! I know walking into the dealership as a women could be very intimidating however ,Tony outstanding customer service put me at ease.
I love this dealership’s friendly atmosphere; low
pressure style and easy location to get to. Vinny has been awesome to work with. I have no issue recommending him or the dealship as a whole. Service department is also top notch.
Found exactly what I was looking for on the dealership's website. Set up an appointment for a test drive and bingo, I was a proud owner of a Subaru Forester! Everyone there was very professional, fully informed and more than ready to accommodate. Great experience. Would highly recommend Patriot's Subaru to my friends!