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Paul Brown Motors Inc

Olean, NY

3.9
86 Reviews

1145 East State Street

Olean, NY

14760

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Showing 86 reviews

July 09, 2023

The staff at Paul Brown went out of their way to help us learn about our Jeep Grand Cherokee. Nora has been extremely helpful and has given us time & instruction we really needed. Just had our first oil ch More

by LRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nora and Levi
April 20, 2023

Brandi did a great job of working with us for trade-in and car deal. Very personable, and very helpful. She was fun to deal with. We like the car we got from Paul Brown, too. So far, so good. A few minor More

by Soul-mate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandi
November 17, 2022

Said they change my heater core in 1 hours. Time in 13.56 time out 15.02 .charge warranty company 1000 labor . Took it to another dealership heater core was never change. Still having problems More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
Nov 17, 2022 -

Dennis responded

FRAUD THAT WHAT THE NISSAN DEALERSHIP SAID WHEN I SHOW THEM THE RECEIPT FOR THE REPAIR

September 24, 2022

I have bought a couple of cars from them. After my 1st car I was a bit skeptical. The detailing job was not great and asked for a redo. When I did and they redid it I went to Walmart and not More

by alicia_mae84
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I choose not to add name
Sep 24, 2022 -

Paul Brown Motors Inc responded

Alicia_Mae84 Hello... We would like to discuss this with you. Can you please call us. I'm the manager and my name is Jim. I can be reached @ 716.372.0080. We are here to help but we do not have a way of getting a hold of you or knowing your full name from this review. Please call we're glad to help and talk.

Oct 05, 2022 -

alicia_mae84 responded

When writing the review I honestly did not think anything would come of it. Jim contacted me the next day and he wanted to make it right! He ordered my mat and it came by Monday. In the mean time i had learned that the spare key was not to my jeep. He sent me a check for a replacement and for fuel. I am not the person to ever complain but in the past i felt that my laid back personality was taken advantage of and sometimes i think the "nice guys" dont get the best service. That being said, speak up! My suggestion, go to the manager when you feel something isnt right! Thank you Jim for making things right. 5 stars for the follow up!!!

June 04, 2022

We had an excellent experience purchasing our 2022 Jeep Renegade Latitude! Jeremy was very knowledgeable and very patient with us as he showed us the ins and outs of the Jeep! They even stayed open for us More

by jjriesdorph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JeremyBialaszewski
June 04, 2022

We were very happy with our time getting ti know all about our new Jeep. Jeremy took time to go over all the options and connect us with them. More

by jjriesdorph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JeremyBialaszewski
February 28, 2022

Shopping at PBM was such a pleasant experience. I couldn't be more happy with the service I received, from the salesman to the finance department. Staff were extremely friendly, very helpful, and n More

by KMichelle09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert (Bob)
November 12, 2021

Smooth Transaction start to finish. Andrea was great to work with. She was able to answer every question we threw at her. Great sales women! Thanks again. More

by Watchdog#77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea was a great sales person, she was on top of all the guestions we asked her. Smooth transaction start to finish!++++++++++++
March 15, 2020

We traveled from two hours away because of the great prices. Andrea, my sales representative was incredibly helpful by sending video previews of what we wanted so that we did not waste our time! Andrea More

by jim
Recommend Dealer
Yes
Employees Worked With
Andrea
March 07, 2020

It was a pleasure doing business with Paul Brown Motors very friendly staff,returned my calls when I called them and pretty fast service if all goes well with this vehicle I’ll be doing business with them More

by Ram truck
Recommend Dealer
Yes
Employees Worked With
Josh Lundy
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