Paul Brown Motors Inc

Awesome The dealership and employees were all very nice and helpful. Loved the atmosphere that was so energized. They were so helpful with all my questions, a The dealership and employees were all very nice and helpful. Loved the atmosphere that was so energized. They were so helpful with all my questions, answering with straightforward answers. No run around like alot of other dealerships I've went to. I'm very pleased with the visit. More

Awesome experience With the help of Jeremy Bialaszewski I was able to buy a new truck. Everyone there was nice and professional. Thanks Paul Brown and all employees for With the help of Jeremy Bialaszewski I was able to buy a new truck. Everyone there was nice and professional. Thanks Paul Brown and all employees for the wonderful experience in buying my first new vehicle! More

1st time buyer very satisfied Very professional sales staff. Jeremy was so helpful and patiently answered all our questions. It was wonderful to have someone take care of all the Very professional sales staff. Jeremy was so helpful and patiently answered all our questions. It was wonderful to have someone take care of all the details in getting the car on the road. Cheryl was also very helpful, taking the time to try to get us the lowest payment possible. Very happy with car. Would definitely go back again for our next vehicle. More

2 hour drive wasted! Well, I found Paul Brown through a radio commercial (WPIG) so I decided to go to the website and check it out. I found a used vehicle that I was ready Well, I found Paul Brown through a radio commercial (WPIG) so I decided to go to the website and check it out. I found a used vehicle that I was ready to put my wife into. 2012 Hyundai SantaFe. (stock PR2395A) .So we decided to take a 2 hour drive from Niagara Falls, NY to look at it. It was a very nice vehicle, and we were both happy with it. However, once we had got there, it seemed to be a cluster of an operation. I decided to keep my sales person in mind (Mary Colley) since I had talked to her on the phone. We waited about 20 minutes before we met with her. I could of talked to someone else. Then, Mary had to find a dealer License plate so we could drive. Vehicle did have a few issues- CEL was on, Radio did not work, and a seat was ripped in back. Now the fun part... When watching the video online on the vehicle, the CEL was on. Vehicle has been in there inventory since May (120+ days as we were told by Mary) Now this is something we couldnt take home that same day because CEL would have to be fixed, so that means we would have to drive back another day, 2 Hours to buy it and another 2 to drive back home. $9999.00 was price. I said take $500 off for a vehicle that was not even ready to be delivered, fix seat, and radio. My offer was for $9499.00. We were counter offered and told they would fix CEL and give us $200.00 towards a radio. They claim they did not know anything about radio issue. We were not happy with that and walked out. Now, you would think that a vehicle would be ready to be sold from a "DEALER". I would not of minded driving another 2 hours if my offer was accepted. I even told Mary right off the bat that I am a service department manager from another dealership back home. You would think that if that was told to me, they would do everything ! Lets get this person into a car! No efforts were made to keep us there and sign. Now if the vehicle is going to auction, because it is on the lot too long, they will not get what they want as a lot pricewhich they could get from the average person. Now would you rather loose $500 or maybe $2500? (not saying they will loose that amount. could be +/-) They might break even, take a loss, or a gain. who would know? Definitely would not recommend or go back to buy myself a New Truck! More

Great car buying experience! Very professional staff! Jordan Smith was so patient and took a lot of time explaining items on various vehicles. He listened to our priorities and he Very professional staff! Jordan Smith was so patient and took a lot of time explaining items on various vehicles. He listened to our priorities and helped us sort out our options. I will definitely be back for our next automobile purchase! More

Overall Customer Service "GREAT" Worked with Mary, she was very helpful and quick in completing the process. Great vehicle to travel in. Once arriving at the Olean site, process was Worked with Mary, she was very helpful and quick in completing the process. Great vehicle to travel in. Once arriving at the Olean site, process was speedy and service was excellent. More

Love our new Jeep Mary was so great helping us get our new Jeep. She made us feel comfortable throughout the whole process and never put any pressure on us. Mary was so great helping us get our new Jeep. She made us feel comfortable throughout the whole process and never put any pressure on us. More

Overall experience was great! Thank you Mary for your help with this process. It was a great family environment and we appreciate your time and efforts! The process was quick and e Thank you Mary for your help with this process. It was a great family environment and we appreciate your time and efforts! The process was quick and easy! More

New Jeep! Worked with Jeremy... he was fantastic!!! Best dealer experience I've had to date! Didn't have any issue financing and hit the price point I was looki Worked with Jeremy... he was fantastic!!! Best dealer experience I've had to date! Didn't have any issue financing and hit the price point I was looking for with no haggling... I'm so happy! More

2017 Ram 1500 Lease I had a fantastic experience leasing my 2017 Ram 1500. Everyone was very helpful in ensuring I left happy with a great deal on my new truck. I would d I had a fantastic experience leasing my 2017 Ram 1500. Everyone was very helpful in ensuring I left happy with a great deal on my new truck. I would definitely do business here again. More