Paul Masse Chevrolet

Used to be great, not any longer It is very disheartening to have to write such a negative review. I have been a long time Paul Masse customer for over a decade. I have bought multipl It is very disheartening to have to write such a negative review. I have been a long time Paul Masse customer for over a decade. I have bought multiple vehicles personally and have sent in numerous customers as I have always had such a great experience. With that said, something has changed. The dealership no longer has any loyalty to its long term customers and only cares about moving products. After experiencing an issue with my truck, I called the Service Manager who instead of looking at my vehicle, told me that the issue was most likely due to me not taking care of my vehicle. A vehicle which is only 2 years old and has 27K miles. After reaching out to Bob Masse about this, I was given an apology and assured this would be looked into. The initial issue I was having was actually being caused by a much larger issue with the truck as it turns out (confirmed by two other mechanics). After talking about this with Mr. Masse, I was invited in to discuss options (unfortunately he was unable to meet with me as he was eating his lunch which was dropped off shortly after I arrived). Instead of the service department looking at my truck, it was only looked at by the for a resale value as they tried to sell me a new one (I would of bought one if they had any that actually fit my needs). As they had no inventory that fit my long standing criteria (which they knew), I feel that it was a waste of time to be there. Since the service department didn’t actually look at my truck, I went over to the service counter and showed them a video of the excessive vibration I was having which they deemed “acceptable” without anyone physically looking at or driving my truck. I just don’t understand why they are avoiding looking at this truck It is probably due to it being an issue due to PIP5504A. To date, my truck has still not been looked at by them and I don’t feel I should be paying out of pocket to have this fixed elsewhere as its still under warranty. I am being told by Bob Masse that customer service is the dealerships number one priority, however this is clearly not the case as no one has yet looked at my truck from the dealership. It is truly unfortunate that it came to this as I truly was happy working with them for all these years until now. Not only has this dealership lost my family, friends, associates and I as customers, but now so has the Chevy Brand. More

Set up everything needed to purchase the vehicle without ever setting foot on the lot. Wayne was very helpful. Made the 4 hour drive and he met me outside to go over the truck. Paperwork and other things we ever setting foot on the lot. Wayne was very helpful. Made the 4 hour drive and he met me outside to go over the truck. Paperwork and other things were taken care of quickly. I was in and out of there within 30 minutes. A great experience at this dealer. More

Paul Masse Chevrolet is wonderful to deal with. We have purchased many new cars over past 20 years and Paul Masse was the best we have ever dealt with. David Wellington Jr and the rest of the staff were ve purchased many new cars over past 20 years and Paul Masse was the best we have ever dealt with. David Wellington Jr and the rest of the staff were very professional and customer service was exceptional. The day of pickup went smoothly and the entire process was well organized and expedited in a timely manner. Thank you!! More

Eric's Cross Country Out of State Corvette Purchase I had been searching for a Pre-Owned Corvette for the past few months and had planned on purchasing on the West Coast as I live in San Diego until a b I had been searching for a Pre-Owned Corvette for the past few months and had planned on purchasing on the West Coast as I live in San Diego until a beautiful 2019 Corvette Grand Sport popped up on autotrader. I inquired about the vehicle and was promptly contacted by Paul Dragich. Several dealers were previously non-responsive when they found out I was an out of state buyer but Paul was obviously seasoned in this area. We exchanged some texts and a phone call and agreed on a price. Over the next week or so he and Blake made what was potentially a nerve wracking experience of figuring out financing, shipping, and details of purchasing a sports car sight unseen as easy as possible. The vehicle showed up to my doorstep last week in pristine condition just as Paul promised. He is a straight shooter, no BS type of guy and was great to deal with. Blake was communicative in terms of paperwork and was no pressure when it came to discussing additional warranty options. I would recommend anyone to work with the team at Paul Masse More

I am a health care worker at 3 hospitals in the middle of a Pandemic with truck issues. I was hoping to rely on Paul masse for at least a seamless experience. I tried to set up loaner car several days ahead a Pandemic with truck issues. I was hoping to rely on Paul masse for at least a seamless experience. I tried to set up loaner car several days ahead of time when I made my appointment, they wouldn’t, When I arrive I see a sign at the front desk that says they have loaners as a courtesy option. I inquired about the sign and they said that gets done ahead of time. I now have to walk 1/3 mile down and across the road, go through extensive Covid precautions and am out of pocket money for a rental car. My truck ended up being done at the end of the day but now I have to arrange to go back tomorrow as well as drop off the rental. Please do not say you offer courtesy vehicles. This has cost me time, money, and aggravation. Trying to speak to the Chevy worker I am told “Enterprise is just across the street” it’s very close but no, it is not directly across the street. It is also more costly and causing additional unnecessary transactions in a pandemic. Please consider your customers who are still coming to you in this time and trying to stay afloat to support the community. We should be a team in this. I tried to be proactive, can you try for your customers? More

ANOTHER GREAT EXPERIENCE Paul Masse East Providence - Pleasant, professional, knowledgeable staff. Spotless facility (inside and out). Great GM rebates available. Dealing with Paul Masse East Providence - Pleasant, professional, knowledgeable staff. Spotless facility (inside and out). Great GM rebates available. Dealing with Paul Dragich is an exceptional experience every time. Crystal Costa in Financing is always a pleasure. I haven't been to another dealer in over a decade. 2020 Blazer Redline - beautiful, sleek vehicle. Could've lived with the great options in the base model Blazer, but the Redline (mid-level) model had the next level of options at a price that I found acceptable. Top model Blazer is overpriced, in my opinion. GO TO PAUL MASSE EAST PROVIDENCE - TELL PAUL DRAGICH I SENT YOU :) More

Excellent! I just bought my 6th vehicle from Paul Dragich at Paul Masse Chevrolet and I’m extremely happy as always. Paul and the entire team always go the extra I just bought my 6th vehicle from Paul Dragich at Paul Masse Chevrolet and I’m extremely happy as always. Paul and the entire team always go the extra mile to get the best possible deal and make you happy. I would highly recommend this dealership to everyone. -Dawn More

Pleasant and helpful staff! Visited showroom multiple times looking to purchasing a new car. Was welcomed every time by all the staff I encountered and allowed to browse and expl Visited showroom multiple times looking to purchasing a new car. Was welcomed every time by all the staff I encountered and allowed to browse and explore vehicles without any pressure.Dealership went out of its way to accommodate me and ultimately get me the car I was looking for at an incredible price! More