Paul Masse Chevrolet

I had an outstanding experience with Paul D. And the team at Paul Masse. Complete integrity and professionalism. I traveled from NY sand will gladly do so again. This was, hands-down, the best experience I’ at Paul Masse. Complete integrity and professionalism. I traveled from NY sand will gladly do so again. This was, hands-down, the best experience I’ve ever had with an automobile dealership-and I’ve had many! Thank you again Paul D and Paul Masse Chevy- you’ve earned my future business. Matt B More

Up front and honest, Fair and not intimidating. A nice atmosphere to but a car. I don’t have anything more to say and your 25 word minimum is a waste of my time atmosphere to but a car. I don’t have anything more to say and your 25 word minimum is a waste of my time More

Pleasant Transaction Went in to look at a truck we saw on line, Paul was our sales man and never once did he pressure us. Explained all the details of the truck and the be Went in to look at a truck we saw on line, Paul was our sales man and never once did he pressure us. Explained all the details of the truck and the benefits. Made the purchase an easy decision. We had went down the road to another the day before and totally different experience ! We would highly recommend this dealership and also highly recommend Paul!!! Thanks for the great service ! More

Their team made my dream come true. Got the lowest price for a c7 corvette I can find anywhere. Paul Dragich and Crystal Costa did a fantastic job. Ms. Costa got me a fantastic rate for Got the lowest price for a c7 corvette I can find anywhere. Paul Dragich and Crystal Costa did a fantastic job. Ms. Costa got me a fantastic rate for my car and Mr. Dragich, took care of all my needs and answer my questions in a timely manner. I drove 3.5 hours to purchase my dream corvette without seeing it in person first, because I trusted the team at Paul Masse dealership. I will always remember Mr. Dragich and Ms. Costa for helping me get my first corvette. More

A great experience We went to Paul Masse to look at the 2020 Equinox. Due to Covid 19 restrictions we easily made an appointment for 9am on 8/8/2020. We were greeted by We went to Paul Masse to look at the 2020 Equinox. Due to Covid 19 restrictions we easily made an appointment for 9am on 8/8/2020. We were greeted by a very friendly sales person who assisted from start to finish of our purchase of 2 Equinox. Paul Dragich was our sales person. He was very knowledgeable of the vehicle and explained how everything worked. He made sure to explain every step of the paperwork and we felt at ease. Then we met with Crystal Costa in finance, and again the process was easy and she walked us through each step. My husband & I were not looking forward to the car buying process because of past experiences but Paul Masse of East Providence changed the way we felt. We highly recommend them to anyone who is looking to buy a car. These are our first Chevys and probably not our last! THANK YOU PAUL MASSE More

Great Experience with Blake in the finance department when purchasing my new Silverado. He was professional, knowledgeable and all paperwork was done in a relaxed when purchasing my new Silverado. He was professional, knowledgeable and all paperwork was done in a relaxed More

Won't go anywhere else!!!! After visiting several other dealerships and getting the runaround, I walked into Paul Masse Chevrolet and they were professional, friendly and the be After visiting several other dealerships and getting the runaround, I walked into Paul Masse Chevrolet and they were professional, friendly and the best to work with, with no runaround. I dealt with Paul Dragich and he was absolutely the BEST.....very professional and a great personality. Very smooth transaction as well. I won't go anywhere else. Thank you Paul!!! More

Used to be great, not any longer It is very disheartening to have to write such a negative review. I have been a long time Paul Masse customer for over a decade. I have bought multipl It is very disheartening to have to write such a negative review. I have been a long time Paul Masse customer for over a decade. I have bought multiple vehicles personally and have sent in numerous customers as I have always had such a great experience. With that said, something has changed. The dealership no longer has any loyalty to its long term customers and only cares about moving products. After experiencing an issue with my truck, I called the Service Manager who instead of looking at my vehicle, told me that the issue was most likely due to me not taking care of my vehicle. A vehicle which is only 2 years old and has 27K miles. After reaching out to Bob Masse about this, I was given an apology and assured this would be looked into. The initial issue I was having was actually being caused by a much larger issue with the truck as it turns out (confirmed by two other mechanics). After talking about this with Mr. Masse, I was invited in to discuss options (unfortunately he was unable to meet with me as he was eating his lunch which was dropped off shortly after I arrived). Instead of the service department looking at my truck, it was only looked at by the for a resale value as they tried to sell me a new one (I would of bought one if they had any that actually fit my needs). As they had no inventory that fit my long standing criteria (which they knew), I feel that it was a waste of time to be there. Since the service department didn’t actually look at my truck, I went over to the service counter and showed them a video of the excessive vibration I was having which they deemed “acceptable” without anyone physically looking at or driving my truck. I just don’t understand why they are avoiding looking at this truck It is probably due to it being an issue due to PIP5504A. To date, my truck has still not been looked at by them and I don’t feel I should be paying out of pocket to have this fixed elsewhere as its still under warranty. I am being told by Bob Masse that customer service is the dealerships number one priority, however this is clearly not the case as no one has yet looked at my truck from the dealership. It is truly unfortunate that it came to this as I truly was happy working with them for all these years until now. Not only has this dealership lost my family, friends, associates and I as customers, but now so has the Chevy Brand. More

Paul Masse Chevrolet is wonderful to deal with. We have purchased many new cars over past 20 years and Paul Masse was the best we have ever dealt with. David Wellington Jr and the rest of the staff were ve purchased many new cars over past 20 years and Paul Masse was the best we have ever dealt with. David Wellington Jr and the rest of the staff were very professional and customer service was exceptional. The day of pickup went smoothly and the entire process was well organized and expedited in a timely manner. Thank you!! More

Set up everything needed to purchase the vehicle without ever setting foot on the lot. Wayne was very helpful. Made the 4 hour drive and he met me outside to go over the truck. Paperwork and other things we ever setting foot on the lot. Wayne was very helpful. Made the 4 hour drive and he met me outside to go over the truck. Paperwork and other things were taken care of quickly. I was in and out of there within 30 minutes. A great experience at this dealer. More