It is very disheartening to have to write such a negative review. I have been a long time Paul Masse customer for over a decade. I have bought multiple vehicles personally and have sent in numerous customers as I have always had such a great experience. With that said, something has changed. The dealership no longer has any loyalty to its long term customers and only cares about moving products. After experiencing an issue with my truck, I called the Service Manager who instead of looking at my vehicle, told me that the issue was most likely due to me not taking care of my vehicle. A vehicle which is only 2 years old and has 27K miles. After reaching out to Bob Masse about this, I was given an apology and assured this would be looked into. The initial issue I was having was actually being caused by a much larger issue with the truck as it turns out (confirmed by two other mechanics). After talking about this with Mr. Masse, I was invited in to discuss options (unfortunately he was unable to meet with me as he was eating his lunch which was dropped off shortly after I arrived). Instead of the service department looking at my truck, it was only looked at by the for a resale value as they tried to sell me a new one (I would of bought one if they had any that actually fit my needs). As they had no inventory that fit my long standing criteria (which they knew), I feel that it was a waste of time to be there. Since the service department didn’t actually look at my truck, I went over to the service counter and showed them a video of the excessive vibration I was having which they deemed “acceptable” without anyone physically looking at or driving my truck. I just don’t understand why they are avoiding looking at this truck It is probably due to it being an issue due to PIP5504A. To date, my truck has still not been looked at by them and I don’t feel I should be paying out of pocket to have this fixed elsewhere as its still under warranty. I am being told by Bob Masse that customer service is the dealerships number one priority, however this is clearly not the case as no one has yet looked at my truck from the dealership. It is truly unfortunate that it came to this as I truly was happy working with them for all these years until now. Not only has this dealership lost my family, friends, associates and I as customers, but now so has the Chevy Brand.