Paul Miller Audi

I purchased a 2024 Audi in April. Subsequently I traded the car in for another car. I contacted the finance manager(Jose) to process a cancellation request in order to get a full refu Subsequently I traded the car in for another car. I contacted the finance manager(Jose) to process a cancellation request in order to get a full refund of the Tire and Wheel warranty cost which is within the contract requirments. After a few weeks of trying to get the status of my refund from the dealer, I contacted the insurance company directly and was informed that a check was mailed to the dealer on June 11, 2024. After leaving several messages for both the finance and sales managers, I received a call from my salesman (Binny). He advised my that due to a computer issue, no checks can be created until the systems are back up. The refund procedure requires that refunds only go to the dealer and not directly to the customer which is completely unfair. The dealers should provide a refund check to the customer as soon as it is requested. Then the dealer should wait for the refund from the insurance company. The customer paid for the warranty at the time of purchase directly to the dealership, the dealership should provide the refund. Neither the dealer nor the warranty contract document, disclosed that refunds can ONLY be sent to the dealer. My advice to future customers, do not buy any aftermarket warranties. More

We have purchased 6 cars from Paul Miller, every experience has been very positive. Our latest experience was leasing a 2024 Audi Q4 e-tron. Great car and great monthly payment. experience has been very positive. Our latest experience was leasing a 2024 Audi Q4 e-tron. Great car and great monthly payment. More

Go see Peter Wendell! Amazing experience. No pressure. Knowledgeable. A pleasure to work with. We loved it! Amazing experience. No pressure. Knowledgeable. A pleasure to work with. We loved it! More

Best dealership! They have the most incredible service and I've been a loyal customer for 10 yrs. Paul Miller group has a knowledgable staff and everyone is very plea They have the most incredible service and I've been a loyal customer for 10 yrs. Paul Miller group has a knowledgable staff and everyone is very pleasant to deal with. Thank you for taking care of my vehicle with care all these years! Michelle Palumbo More

Always a pleasure working with Paul Miller Audi. The sales staff is top notch, and prifessional The sales staff is top notch, and prifessional More

Professional, excellent customer service and make you feel like your family. Very knowledgeable and know their product. feel like your family. Very knowledgeable and know their product. More

Peter is hands down the best. I did not make it easy for him but he worked his magic and got everything done for me. This is my third Audi buying from Paul Miller & Peter. I did not make it easy for him but he worked his magic and got everything done for me. This is my third Audi buying from Paul Miller & Peter. More

Excellent service. Scheduling service easy and Luis kept me informed. Work completed promptly. Highly recommend. Scheduling service easy and Luis kept me informed. Work completed promptly. Highly recommend. More

Matt Osserman was fantastic to deal with. He was very accommodating and kept me informed about the vehicle on regular basis. He was very accommodating and kept me informed about the vehicle on regular basis. More

lou is a perfect service manager. he made the process of servicing my car to giving me a loaner guick and easy. he made the process of servicing my car to giving me a loaner guick and easy. More