Paul Miller Audi

Very professional and courteous. Staff is great here. I bought my car here in Pinebrook Paul Miller Audi and only take it to these guys for service. The service department is consistently professional e I bought my car here in Pinebrook Paul Miller Audi and only take it to these guys for service. The service department is consistently professional extremely helpful and pleasant. Never any problems and always had a loaner for me the last 2 years. Makes me want to by another Audi from this dealership. Thank you! More

Either poor work or untrustworthy My car was in for a recall last July. When the work was completed, the service rep, Lou Berardino called me to tell me that there were issues with dir My car was in for a recall last July. When the work was completed, the service rep, Lou Berardino called me to tell me that there were issues with dirt and leaves getting in to my engine. The way that I understood him was that it was an issue in my car and they would clean the cowl and fix the problem for $125 which I okayed. When I saw the invoice, I saw that all they did was vacuum the cowl out and I was shocked that would cost $125 and contacted Chris Burke, the service manager, and he gave me a credit for 1/2 of my money, $62.50. I have owned 11 or 12 cars over almost 50 years and I have rarely, if ever and surely not in the last 20+ years, had a mechanic tell me that my cowl needed cleaning, especially since I had purchased the car certified only 1 1/2 years prior. On February 8 I brought my car in for another recall and got an oil change to use the credit from the last time. The first thing that Lou said when I went to pick up the car was that I should have gotten the cowl cleaned as he had mentioned the prior visit and he showed me a report that the cowl had failed their inspection. I told him that it had been done just 7 months earlier and his response was, that's an Audi for you. Needless to say, it seems impossible to me that this service could be needed so soon after I had paid for the work to be done and wonder if they actually did the work the first time or if it was actually needed this time or if this is a serious defect in Audis. None of these possibilities is acceptable Additionally, I have received 2 emails from Sirius and a USPS mail letter offering me their services based on my car being recently repaired. That shows that Paul Miller Audi sold or gave my email and home address to Sirius without my permission. That too is far below the service that I would expect from a luxury car company such as Audi. Ten days ago, I emailed these concerns to Thom Rockey, the general manager, so that I could include his response in my post, however he did not respond to my email More

Sincere and Genuine Worked with Peter Wendell this week, purchased a new lease on a 2017 Q5. The entire purchasing experience was exceptionally professional which was sur Worked with Peter Wendell this week, purchased a new lease on a 2017 Q5. The entire purchasing experience was exceptionally professional which was surpassingly smooth and extremely efficient. My personal assessment on Paul Miller Audi experience is all about Perfection. Greatly appreciated Peter Wendell; assistant Steve and assistant Thomas as well Finance manager Michael. But mostly- to Perter, thanks a million! At Paul Miller Audi, working with Peter Wendell, Sincere and Genuine are the words I’d to define my version of this satisfaction survey. It was a great pleasure to choose Peter to work with, I would very much recommend him. Peter is not only an excellent knowledgeable professional at Paul Miller Audi, Peter is also a friend to have. This is my first time at Paul Miller Audi. With Peter here, I am coming for business and more going forward. Peter, went all and above to provide services at an extreme professionalism and perfectionism level. Moreover, Peter is beyond knowledgeable on Audi. After acquiring my requested preferences on a new lease, he cherry picked a few from inventory then presented with detailed open information on each and every available inventory that he can offer. On vehicle pick up day, Peter provided professional and tangible Audi intelligence training to me on my new 2017 Q5 which once again made the entire purchasing and delivery process a blast! I’d like to conclude my evaluation at Paul Miller Audi in this way- German makes good motors such as Audi, American has Peter Wendell at Paul Miller Audi to demo; to promote; to us to enjoy each and every beautiful moment on an Audi ride. Thank you Peter! More

Prompt attention, expeditious work, thorough job I came in without an appointment and someone attended to me right away. the service adviser was courteous and arranged immediately to have the oil cha I came in without an appointment and someone attended to me right away. the service adviser was courteous and arranged immediately to have the oil changed in the car which is what I came in for. the work was done in little over an hour and at a reasonable price. In addition my car was checked for possible defects and things that should be attended to, and why. That survey report is very helpful. All in all an excellent experience. More

Excellent Dealership I had a great experience here and would absolutely recommend this dealership to anyone looking for an Audi! My salesperson was awesome and so was t I had a great experience here and would absolutely recommend this dealership to anyone looking for an Audi! My salesperson was awesome and so was the finance guy, mike More

Awesome Experience Albert Chu is great, he's sold us two cars this year and the buyer experience is second to none. Very professional and clear about vehicles, options Albert Chu is great, he's sold us two cars this year and the buyer experience is second to none. Very professional and clear about vehicles, options and costs. Couldn't ask for a better car buying experience. Thanks! More

Peter Wendell is the best car professional I have ever met I buy all my cars from Paul Miller ... I am an Audi guy ... my wife prefers BMWs and I recently purchased a Rav 4 for my sons ... I do all of this at I buy all my cars from Paul Miller ... I am an Audi guy ... my wife prefers BMWs and I recently purchased a Rav 4 for my sons ... I do all of this at Paul Miller dealerships because of Peter Wendell ... More

Satisfied with comments Sales: Pete E was excellent and extremely knowledgeable of the vehicle features and strengths. Helped me a lot as a previous 15-year BMW owner. Highly Sales: Pete E was excellent and extremely knowledgeable of the vehicle features and strengths. Helped me a lot as a previous 15-year BMW owner. Highly recommend. Vehicle: all well. Discovered with weathers that driver side wiper is very worn out. Streaks on windshield from the wiping. Did not test this at test drive so did not bring it up to Audi. Will be good if this can be replaced out of courtesy. Thank you. Karen -Audi A6 More

Excellent Lou Bernardino is most professional and knowledgeable and great to work with given his caring and pleasant manner.... he always follows up and does hi Lou Bernardino is most professional and knowledgeable and great to work with given his caring and pleasant manner.... he always follows up and does his most to please More

Excellent Service! My car needed service and when I drove up by name was on the electronic bill board and a loaner was waiting for me. I received a call in the afternoo My car needed service and when I drove up by name was on the electronic bill board and a loaner was waiting for me. I received a call in the afternoon that the car was ready for pickup. The repairs were completed and my car was washed. No issues since I left the dealership. More