Paul Miller Audi

Oil Change My car was serviced for an oil change. They performed a multi point inspection did the oil change and finished in the promised time. My car was also c My car was serviced for an oil change. They performed a multi point inspection did the oil change and finished in the promised time. My car was also cleaned inside and out and looked great. More

Great Service Everything was streamlined. The staff was courteous and professional and the car was ready when promised. Very satisfied with the service. Loaner ca Everything was streamlined. The staff was courteous and professional and the car was ready when promised. Very satisfied with the service. Loaner car was great. More

Service. The service rep Phil made things easy and he has a very good disposition for working with the customer. The boys who worked at the car reception were The service rep Phil made things easy and he has a very good disposition for working with the customer. The boys who worked at the car reception were also very attentive. The whole experiance was swift and pleasant. More

My new TT Roadster Peter found me exactly what I was looking for and structured a deal that was second to none! The car is positively awesome and I can't wait to get up Peter found me exactly what I was looking for and structured a deal that was second to none! The car is positively awesome and I can't wait to get up each day just to drive it! More

Excellent experience Pam worked hard to find my car. Paul who sold me my first Audi was there to help as well. Everyone in the dealership was professional and friendly. Pam worked hard to find my car. Paul who sold me my first Audi was there to help as well. Everyone in the dealership was professional and friendly. More

Efficent and Welcoming You drive in and someone immediately welcomes you. The paper work is minimal. The loaner is easy. We love Paul Miller Audi and recommend it to friend You drive in and someone immediately welcomes you. The paper work is minimal. The loaner is easy. We love Paul Miller Audi and recommend it to friends More

Very professional and courteous. Staff is great here. I bought my car here in Pinebrook Paul Miller Audi and only take it to these guys for service. The service department is consistently professional e I bought my car here in Pinebrook Paul Miller Audi and only take it to these guys for service. The service department is consistently professional extremely helpful and pleasant. Never any problems and always had a loaner for me the last 2 years. Makes me want to by another Audi from this dealership. Thank you! More

Either poor work or untrustworthy My car was in for a recall last July. When the work was completed, the service rep, Lou Berardino called me to tell me that there were issues with dir My car was in for a recall last July. When the work was completed, the service rep, Lou Berardino called me to tell me that there were issues with dirt and leaves getting in to my engine. The way that I understood him was that it was an issue in my car and they would clean the cowl and fix the problem for $125 which I okayed. When I saw the invoice, I saw that all they did was vacuum the cowl out and I was shocked that would cost $125 and contacted Chris Burke, the service manager, and he gave me a credit for 1/2 of my money, $62.50. I have owned 11 or 12 cars over almost 50 years and I have rarely, if ever and surely not in the last 20+ years, had a mechanic tell me that my cowl needed cleaning, especially since I had purchased the car certified only 1 1/2 years prior. On February 8 I brought my car in for another recall and got an oil change to use the credit from the last time. The first thing that Lou said when I went to pick up the car was that I should have gotten the cowl cleaned as he had mentioned the prior visit and he showed me a report that the cowl had failed their inspection. I told him that it had been done just 7 months earlier and his response was, that's an Audi for you. Needless to say, it seems impossible to me that this service could be needed so soon after I had paid for the work to be done and wonder if they actually did the work the first time or if it was actually needed this time or if this is a serious defect in Audis. None of these possibilities is acceptable Additionally, I have received 2 emails from Sirius and a USPS mail letter offering me their services based on my car being recently repaired. That shows that Paul Miller Audi sold or gave my email and home address to Sirius without my permission. That too is far below the service that I would expect from a luxury car company such as Audi. Ten days ago, I emailed these concerns to Thom Rockey, the general manager, so that I could include his response in my post, however he did not respond to my email More

Sincere and Genuine Worked with Peter Wendell this week, purchased a new lease on a 2017 Q5. The entire purchasing experience was exceptionally professional which was sur Worked with Peter Wendell this week, purchased a new lease on a 2017 Q5. The entire purchasing experience was exceptionally professional which was surpassingly smooth and extremely efficient. My personal assessment on Paul Miller Audi experience is all about Perfection. Greatly appreciated Peter Wendell; assistant Steve and assistant Thomas as well Finance manager Michael. But mostly- to Perter, thanks a million! At Paul Miller Audi, working with Peter Wendell, Sincere and Genuine are the words I’d to define my version of this satisfaction survey. It was a great pleasure to choose Peter to work with, I would very much recommend him. Peter is not only an excellent knowledgeable professional at Paul Miller Audi, Peter is also a friend to have. This is my first time at Paul Miller Audi. With Peter here, I am coming for business and more going forward. Peter, went all and above to provide services at an extreme professionalism and perfectionism level. Moreover, Peter is beyond knowledgeable on Audi. After acquiring my requested preferences on a new lease, he cherry picked a few from inventory then presented with detailed open information on each and every available inventory that he can offer. On vehicle pick up day, Peter provided professional and tangible Audi intelligence training to me on my new 2017 Q5 which once again made the entire purchasing and delivery process a blast! I’d like to conclude my evaluation at Paul Miller Audi in this way- German makes good motors such as Audi, American has Peter Wendell at Paul Miller Audi to demo; to promote; to us to enjoy each and every beautiful moment on an Audi ride. Thank you Peter! More

Prompt attention, expeditious work, thorough job I came in without an appointment and someone attended to me right away. the service adviser was courteous and arranged immediately to have the oil cha I came in without an appointment and someone attended to me right away. the service adviser was courteous and arranged immediately to have the oil changed in the car which is what I came in for. the work was done in little over an hour and at a reasonable price. In addition my car was checked for possible defects and things that should be attended to, and why. That survey report is very helpful. All in all an excellent experience. More