Paul Miller Audi

Worst car buying experience My wife and I went to purchase and CPO Audi Q5 2.0T from this dealership. Most of the people who work there are arrogant and have attitude like they a My wife and I went to purchase and CPO Audi Q5 2.0T from this dealership. Most of the people who work there are arrogant and have attitude like they are doing you a favor by selling their precious cars. We were assigned to work with Bernardo Amster that disappointed us even more by acting like we disturbed him on his day off. First, they did not want to negotiate a penny on the price of the car. They are so cheap that did not even want to give a Audi coffee mug when we closed a deal on $33k. Second, as a sale person gave us the impression that he didn't care if we purchase or not car. Third, we had some delays and issues with documentation processing. So, overall very unpleasant experience from the luxury brand they represent. More

A great Audi buying experience One is always apprehensive when purchasing a car, but Paul Miller Audi's staff was fantastic to deal with. The sales person greeted us and allowed us One is always apprehensive when purchasing a car, but Paul Miller Audi's staff was fantastic to deal with. The sales person greeted us and allowed us time to browse. There was never any pressure from them. The Q5 I wanted wasn't available and they reached out to me once the right one became available. They listened to my requests and ensured everything was taken care of. More

Good Experience as always. I always have a very good experience a Paul Miller Audi. They get you in an out very quickly. Staff is experienced, efficient, and courteous. Peter I always have a very good experience a Paul Miller Audi. They get you in an out very quickly. Staff is experienced, efficient, and courteous. Peter Wendell in sales and Orlando Nieves in Service are top notch. More

NEW CAR I WANT TO THANK NICK AND THE ENTIRE TEAM AT PAUL MILLER AUDI.THEY WERE ALL VERY HELPFUL FROM START TO FINISH .ALL QUESTIONS WRE ANSWERED AND THEY I WANT TO THANK NICK AND THE ENTIRE TEAM AT PAUL MILLER AUDI.THEY WERE ALL VERY HELPFUL FROM START TO FINISH .ALL QUESTIONS WRE ANSWERED AND THEY WERE VERY PATIENT. I WOULD RECOMMEN ALL TO MY FRIENDS AND FAMILY. THANK YOU. More

Friendly staff, poor quality service Had my 2013 A6 there due to a water drain leak issue. First time they said the checked and cleaned leaves and debris everything should be fine. Took Had my 2013 A6 there due to a water drain leak issue. First time they said the checked and cleaned leaves and debris everything should be fine. Took it home and water came back after a car wash. Took it back for the second time, water issue resolved but service left the ceiling liner so dirty. Didn't put the side/floor panel properly. Scratched the panel. Took it back for that and 25k service and they also offered to clean the liner. All good. Picked my car, everything inside car seems to look okay. Some missing dirty spots on liner, but that's okay because I can handle the cleaning of those small spots on my own. Drove it home and looked under the car, the underbody panel that they took off for the 25k service was not put back properly. One side was hanging down. The staff is friendly but the quality of work needs to be improved. Service advisor needs to check carefully before returning car to customer. There is no follow-through to ensure service is performed properly. Very disappointed and wasting a lot of customer time. More

Quick and efficient visit. Problem was addressed right away, and my car was actually due for service. The service advisor (Lou) has always been outstanding. My 2012 A4 is runnin Problem was addressed right away, and my car was actually due for service. The service advisor (Lou) has always been outstanding. My 2012 A4 is running like new. More

Great service, poor prices, wierd experience Michelle in service was excellent: professional, courteous and diligent. The prices are very high and their goal is clearly to up-sell additional serv Michelle in service was excellent: professional, courteous and diligent. The prices are very high and their goal is clearly to up-sell additional services at every visit. Maybe we get what we pay for. But while waiting for my car I was using the computer they have available for customer use...near some manager'rs office. This guy went.on a tirade of F-Bombs I codnt believe! Only because I had no children with me did I not complain. Otherwise, my car is fixed. More

Unprofessional, unacceptable service experience I came from other state to buy a 2012 Audi Q5. We changed few emails and it was assured that the car is in good condition. Unfortunately this wasn't t I came from other state to buy a 2012 Audi Q5. We changed few emails and it was assured that the car is in good condition. Unfortunately this wasn't the case. When I drove the car back home I immediately had to schedule a service for the car. They found several severe problems in the car: Transmission problems ==> Reprogrammed. Crank case pressure valve and front seal had to be replaced. I tried to ask information from Paul Miller's but after the sale, they only answered really short one liners and denied problems. Fortunately car was still under factory warranty. Also they promised to send me the title document of the car in few days. They forgot to send it. I had to request it and it took totally 20 days to get it. I could not register my car without the title and my temporary register plate was running out of time. I can not recommend this dealership, especially if you are buying a car remotely. More

Unexpected Service Unfortunately for me.. my 2013 Audi with only 21k miles on it started giving me a trans issue which Audi is somewhat known for having.. brought the ca Unfortunately for me.. my 2013 Audi with only 21k miles on it started giving me a trans issue which Audi is somewhat known for having.. brought the car in to have it addressed ..software update was performed.. still waiting to see if that works.. but everyone from the greeters when you pull in to Michelle my service consultant to the loaner car agent to the check out person were all very friendly, helpful and professional.. one of the reasons I keep going back .. I rated the quality of the work as good because its hard to judge at this time as I stated I do not see a difference but was told it would take a few hundred miles before I notice a difference ..lets hope otherwise I will be back and not happy.. All in all love the employees...treat them well they are your voice.. :) and keep the coupons coming!! That's what started me visiting your location to begin with! More

Rude. Was looking to buy an Audi A4 on my day off of work. Walked in with jeans and a t-shirt and my salesman, PAUL CHENG, couldn't have been ruder - which Was looking to buy an Audi A4 on my day off of work. Walked in with jeans and a t-shirt and my salesman, PAUL CHENG, couldn't have been ruder - which I attribute to being young, 23, and not being dressed nicely - I never disclosed to Paul that I was a professional accountant working in NYC. I was poorly greeted and when I asked to test drive a 2012 Audi A4, I was asked "Are you buying this for you?" Not sure what that meant, but I found that insulting. When I asked if we could test drive the A4, Paul promptly got up, said "let's go" in a hurried manner, and walked very far ahead of me (I was walking at a normal pace). Paul couldn't be bothered telling me the features of the car and just told me to step on the brake so he could start the car. Proceeded with a test drive and I left. Paul followed up with an email the following day. I responded to the email, as well as left a voicemail asking him to please contact me, but received nothing in return. I'm sure the dealership is great, but this salesman needs to be more respectful of customers walking in the door. More