Paul Miller Audi - Service Center

Excellent customer service was provided. Your waiting area was clean and the showroom looked great. $130 for an oil change did seem a little high. area was clean and the showroom looked great. $130 for an oil change did seem a little high. More

We recently had a serious issue with our 2016 Audi Q5 (not related to Paul Miller). The car was towed to Paul Miller Parsippany. From the moment the car arrived the service advisor Louis kept us abrea (not related to Paul Miller). The car was towed to Paul Miller Parsippany. From the moment the car arrived the service advisor Louis kept us abreast of our problem and suggested a way to resolve this. He was efficient and knowledgeable. Our service technician, Brian Tyrone was also amazing. He knows his stuff! We needed a complete engine, not a small job., but Brian was quick and thorough. He explained everything to us. Louis and Brian were a great team and thanks to them, my Q5 is like new! I also should say whenever I was there or needed extra help, the other advisors were always willing to accommodate me if Louis wasn’t available. If I could give this service department 1000 stars I would. Trust me, when you have a big repair or costly repair the peace of mind they give you is priceless. I purchased my a3 convertible from them also, never would I go anywhere else. More

Awesome service! I needed service before driving to North Carolina for a funeral. They got me in and out same day. Spencer and Natasha are awesome! Carolina for a funeral. They got me in and out same day. Spencer and Natasha are awesome! More

Service Dept displayed courteous, and professional service. During pandemic dealership displayed all safety measures. Quality service performed with a friendly attitude. All sales service were cord service. During pandemic dealership displayed all safety measures. Quality service performed with a friendly attitude. All sales service were cordial. More

My service consultant was just REMARKABLE (Luis Toribio)_ just a people person. Luis took the time to help me in every way possible (who was really busy with other items), as i was 25minutes early... So than just a people person. Luis took the time to help me in every way possible (who was really busy with other items), as i was 25minutes early... So thank you Luis for making my 1st visit truly a welcoming 1 and shout out to you... More

Very professional & service minded. They provided clear explanation of the services my car needed and their estimate was very accurate. The work was well done & the car was ready when it was promised. A explanation of the services my car needed and their estimate was very accurate. The work was well done & the car was ready when it was promised. A very professional experience. Thank you! More

Everyone I worked with was very professional & courteous. Masks and gloves were worn & my car was sanitized after service and was nice and clean. The valets had a little mix-up finding my keys when I picke Masks and gloves were worn & my car was sanitized after service and was nice and clean. The valets had a little mix-up finding my keys when I picked my car up, but were very apologetic that I had a little bit of a wait. More

I was greeted by Natasha, and taken care of very quickly. A loaner car was ready for me and I was in and out very fast. When the service was progressing the tech sent me a video of my undercarriage and point A loaner car was ready for me and I was in and out very fast. When the service was progressing the tech sent me a video of my undercarriage and pointed out items that my become an issue. It was very impressive and innovative. Paul Miller does an outstanding job with service. More

I love the service. Tow job handled beautifully despite power outage caused by Isaias. Did a greeat jhob getting my car running and the cleanng/sanitizing was fantastic. Tow job handled beautifully despite power outage caused by Isaias. Did a greeat jhob getting my car running and the cleanng/sanitizing was fantastic. I appreciate great service. More

All was super good but was disappointed that my car was not cleaned.... that would have been a super service. !! I loved though the video sent to me to explain the things recommended to fix! It made my d not cleaned.... that would have been a super service. !! I loved though the video sent to me to explain the things recommended to fix! It made my decision easy to go for it! More