Paul Miller Audi - Service Center
Parsippany, NJ
594 Reviews of Paul Miller Audi - Service Center
65,000 service I have been using Orlando (service) and Paul Miller's service for many years. Paul Miller has serviced all four Audis that were purchased at the deal I have been using Orlando (service) and Paul Miller's service for many years. Paul Miller has serviced all four Audis that were purchased at the dealership. Pam Zabitz is the most thoughtful sales person. More
5000 mile service for leased 2015 Audi A3 Ralph was very courteous and kept me updated on the progress throughout a waiting time. He informed me of an unexpected issue with front wheel and pro Ralph was very courteous and kept me updated on the progress throughout a waiting time. He informed me of an unexpected issue with front wheel and provided details (a problem, price, how it affects car washing requested, etc.). The service performed washing before wheel alignment, which was nice. More
Orlando Nieves is outstanding! Orlando is the best service advisor I've had in forty years. Always goes the extra mile and is a credit to Paul Miller and to Audi! I've recommended h Orlando is the best service advisor I've had in forty years. Always goes the extra mile and is a credit to Paul Miller and to Audi! I've recommended him to all in my company with fleet Audi vehicles. More
Great Service Orlando is the best! He is always so helpful and genuine. I trust him very much which can be rare for car dealerships :) Thank you, Orlando! Orlando is the best! He is always so helpful and genuine. I trust him very much which can be rare for car dealerships :) Thank you, Orlando! More
Good Experience as always. I always have a very good experience a Paul Miller Audi. They get you in an out very quickly. Staff is experienced, efficient, and courteous. Peter I always have a very good experience a Paul Miller Audi. They get you in an out very quickly. Staff is experienced, efficient, and courteous. Peter Wendell in sales and Orlando Nieves in Service are top notch. More
Friendly staff, poor quality service Had my 2013 A6 there due to a water drain leak issue. First time they said the checked and cleaned leaves and debris everything should be fine. Took Had my 2013 A6 there due to a water drain leak issue. First time they said the checked and cleaned leaves and debris everything should be fine. Took it home and water came back after a car wash. Took it back for the second time, water issue resolved but service left the ceiling liner so dirty. Didn't put the side/floor panel properly. Scratched the panel. Took it back for that and 25k service and they also offered to clean the liner. All good. Picked my car, everything inside car seems to look okay. Some missing dirty spots on liner, but that's okay because I can handle the cleaning of those small spots on my own. Drove it home and looked under the car, the underbody panel that they took off for the 25k service was not put back properly. One side was hanging down. The staff is friendly but the quality of work needs to be improved. Service advisor needs to check carefully before returning car to customer. There is no follow-through to ensure service is performed properly. Very disappointed and wasting a lot of customer time. More
Quick and efficient visit. Problem was addressed right away, and my car was actually due for service. The service advisor (Lou) has always been outstanding. My 2012 A4 is runnin Problem was addressed right away, and my car was actually due for service. The service advisor (Lou) has always been outstanding. My 2012 A4 is running like new. More
Great service, poor prices, wierd experience Michelle in service was excellent: professional, courteous and diligent. The prices are very high and their goal is clearly to up-sell additional serv Michelle in service was excellent: professional, courteous and diligent. The prices are very high and their goal is clearly to up-sell additional services at every visit. Maybe we get what we pay for. But while waiting for my car I was using the computer they have available for customer use...near some manager'rs office. This guy went.on a tirade of F-Bombs I codnt believe! Only because I had no children with me did I not complain. Otherwise, my car is fixed. More
Unexpected Service Unfortunately for me.. my 2013 Audi with only 21k miles on it started giving me a trans issue which Audi is somewhat known for having.. brought the ca Unfortunately for me.. my 2013 Audi with only 21k miles on it started giving me a trans issue which Audi is somewhat known for having.. brought the car in to have it addressed ..software update was performed.. still waiting to see if that works.. but everyone from the greeters when you pull in to Michelle my service consultant to the loaner car agent to the check out person were all very friendly, helpful and professional.. one of the reasons I keep going back .. I rated the quality of the work as good because its hard to judge at this time as I stated I do not see a difference but was told it would take a few hundred miles before I notice a difference ..lets hope otherwise I will be back and not happy.. All in all love the employees...treat them well they are your voice.. :) and keep the coupons coming!! That's what started me visiting your location to begin with! More
fantastic Everything was done in a timely manner, thanks. I brought my car with an a/c problem and I had my yearly service done at the same time. Everything was done in a timely manner, thanks. I brought my car with an a/c problem and I had my yearly service done at the same time. More