Paul Miller Ford

Pretty sorry. Bought a used vehicle and extended warranty thru PM. Had some issues with AC and trans and dropped it off with service. After they had the car for th Bought a used vehicle and extended warranty thru PM. Had some issues with AC and trans and dropped it off with service. After they had the car for three weeks they notified us they fixed the AC and could not even diagnose the trans. After still having issues took it to a dealer in London, ky who found the AC system was grossly overcharged and simply serviced the trans. Thanks for PM for charging us a couple hundred so that we could turn around and pay someone else to fix the problems. More

Byron in the Ford Service Department is a true representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette More

LE'RON CARTER DID AN AWESOME JOB. HE WAS ON TOP OF EVERYTHING BEFORE WE GOT THERE TO PICK UP THE CAR. HE WAS VERY ATTENTIVE TO OUR NEEDS AND WENT WELL ABOVE WHAT PEOPLE NORMALLY DO. HE WAS ON TOP OF EVERYTHING BEFORE WE GOT THERE TO PICK UP THE CAR. HE WAS VERY ATTENTIVE TO OUR NEEDS AND WENT WELL ABOVE WHAT PEOPLE NORMALLY DO. I WOULD HIGHLY RECCOMEND HIM TO ANY ONE. IF YOU NEED A NEW CAR TRUCK OR SUV GIVE LERON A CALL..I WILL DEFINATELY GO BACK WHEN WE DECIDE TO GET ANOTHER CAR. More

Had a great experience at Paul Miller Ford. First of all, Beal Murphy sales representative was kind and knowledgeable. Second, Derek Scroggins Sales Director and J.P. Miller Sales Manager, worked wonde all, Beal Murphy sales representative was kind and knowledgeable. Second, Derek Scroggins Sales Director and J.P. Miller Sales Manager, worked wonders to make my trade in and new F150 purchase a reality. Thirdly Ken Cusic Business manager did an amazing job getting me a 7 year extended warranty. I will certainly do business here again! More

Amazing help and customer service Berry Wilson helped me and my mom with buying a great car we seen on their website today. He was very friendly and didn’t waste any time! We were trea Berry Wilson helped me and my mom with buying a great car we seen on their website today. He was very friendly and didn’t waste any time! We were treated very well and we'll happily be getting that same car very soon! More

A Truly Enjoyable Experience I’ve been shopping for a car throughout Lexington for several weeks and would venture a guess that I’ve been to just about all of them. At Paul Miller I’ve been shopping for a car throughout Lexington for several weeks and would venture a guess that I’ve been to just about all of them. At Paul Miller, I received customer service that far exceeds any of the other dealerships I’ve visited in Lexington. Barry Wilson at Paul Miller handled my car buying experience from my first phone call to the minute I drive off the lot. He and the staff at the dealership were professional, courteous, patient, friendly, helpful, and went the extra mile to ensure I was driving off the lot in the vehicle I truly wanted. I will be recommending Paul Miller Ford and Barry Wilson to anyone I know seeking a car in the Lexington area. The inevitable stress of buying a car was hugely alleviated by the staff’s low pressure to buy and high knowledge of the vehicles I was interested in. Many thanks to Barry and the staff at Paul Miller. I love my new ride and will think happy thoughts when I remember the buying process! More

Paul Miller Ford (and Barry Wilson) Saved Me! I was on vacation near Lexington, KY, when my Ford Escape broke down, and the repairs would have been more than I was willing put back into that vehic I was on vacation near Lexington, KY, when my Ford Escape broke down, and the repairs would have been more than I was willing put back into that vehicle. I had the pleasure of working with Barry Wilson and he secured a solid turn-in value for it and helped me pick an awesome vehicle to drive off the lot that same day! The level of customer service I received was bar-none the best I've had from the automotive industry in my lifetime! Barry even went so far as to offer food and drinks for me at their café, on his dime! And get this, the vehicle I purchased ended up having an issue with the oil filter housing a week or so after driving off the lot, and Paul Miller Ford completely paid for the repairs at a Jeep Dealership in Michigan where I live! These guys and gals are amazing! If they're willing to take such good care of a customer that most likely won't be returning due to geography, they'll most definitely take good care of you as well! Thank you Paul Miller Ford, and especially Barry Wilson! More

Unforgettable! My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff was determined to make my experience and satisfaction priority ONE. Brittney, a service representative insured that everything I needed was taken care of, during this stressful time. She is an great asset to the Paul Miller group!!! A big whopping THANK YOU to everyone that made this a memorable experience. More

Friendly and Pleasant Eric Potter was extremely helpful and polite. More importantly he was patient and not pushy about timing or price throughout the process. He walked us Eric Potter was extremely helpful and polite. More importantly he was patient and not pushy about timing or price throughout the process. He walked us through all of our used and new options that fit our wants More