
Paul Miller Subaru
Parsippany, NJ
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Did you know that a car buying experience doesn't have to be like going to get a root canal? I didn't. In the past 5 years, I've had 3 experiences - 2 leases and 1 purchase at other dealerships where you go be like going to get a root canal? I didn't. In the past 5 years, I've had 3 experiences - 2 leases and 1 purchase at other dealerships where you go in thinking you're going to walk in, sign the papers, walk out in 45 mins max. Then you spend 3-5 hours sitting there just getting angry. That did NOT happen here. Heba listened to my requests (and sob story about prior issues) about being in and out *and made it happen* along with the finance team member Carlos. Can I give 10 stars? I showed up at 2:55pm and walked out the door with everything completed, temp tag on car, at 3:25pm. 30 minutes. 30 FRICKIN' MINUTES. Key thing - the deal was an order placement which means the deal was struck earlier but even so, that took only an hour which included 2 test drives. Bottom line for me - I will recommend this dealership to anyone based on my experience. More
First trip to service at Paul miller Subaru and I. Could not be more pleased from the service from reception to leaving. All were courteous and professional. Will return back in. Could not be more pleased from the service from reception to leaving. All were courteous and professional. Will return back in. More
I question their integrity and ethics. Not straight shooters. Had Subaru VIP program with guaranteed price of Retail less 2%. They did some tricky math (trying to hide it) and took the 2% Not straight shooters. Had Subaru VIP program with guaranteed price of Retail less 2%. They did some tricky math (trying to hide it) and took the 2% off the lower dealer invoice price and applied that to the higher MSRP. Result was 1.14% off Retail. They then tried to justify it (I knew it was wrong because had done the same deal 12 months ago!). So, be careful!! More
Very accommodating and the car dealer was so helpful, nice and explained everything in understandable way. Very professional and very thorough. I didnt even have to ask anything because he explained ever nice and explained everything in understandable way. Very professional and very thorough. I didnt even have to ask anything because he explained everything so clear. More
Greatest Service personnel desk….all are great and happy to help with any and all problems you are having with your vehicle. Today Jeff was ready and willing to help me…no hassle car was sent to the serv to help with any and all problems you are having with your vehicle. Today Jeff was ready and willing to help me…no hassle car was sent to the service repair shop…. problem with tire solved and I was on my way home. The stall is beyond accommodating with any service you might need. Highly recommend this dealership. Thanks Jeff. Ps Steve also lady month….. More
VERY POOR and unreliable communication starting with service advisor&down the line.Absolutely considering getting rid of car so as to not deal with them again. service advisor&down the line.Absolutely considering getting rid of car so as to not deal with them again. More