My A/C wasn't blowing cold air. I made an appointment, then dropped my car off the night before. My car is a 2016, with 23K miles.
Service adviser calls to say that I need to turn my AC on for it to work. I tell him I DID HAVE IT ON and it doesn't work. Adviser says I'M WRONG because the tech says it works just fine. I insist it doesn't and tell him I'll pick it up at 5:00 pm.
Note** I paid for a 7 year, 100K mile comprehensive warranty upon purchase
Upon pickup, the invoice says "ADVISE CUSTOMER THAT AC SWITCH MUST BE ON AND ILLUMINATED AND TEMP MUST BE SET TO A LOWER DEGREE FOR COLD AIR TO CIRCULATE. TECH OBSERVED GOOD AC OPERATION." That's insulting!!! Service adviser offers no apology for insult and insists that AC works.
Also, my car had 3 tires with 23K miles, and the 4th (rear) tire had 5K miles. The newest tire was listed at the same wear rate (6/32nds) as the one on the other side. Clearly, the vehicle had not been inspected.
Driving it home, I notice that the AC still doesn't blow cold air. I call back the next day. Bring it back at my soonest convenient time and tell the same adviser it's not working. He could not tell me what temperature the air is supposed to be upon exiting the vent. He comes out to my car with me and I demonstrate. He says, "well, it was working when I had it in for service." They brought it in again.
"Now" they say, "it's not working."
Fast forward to this week with warmer weather. MY AC IS NOT BLOWING COLD AIR AGAIN!!!
THANKS FOR NOTHING!! I will never return. Not even for washer fluid top-off.