Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paul Miller Subaru
Parsippany, NJ
368 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 368 reviews
July 17, 2019
Top notch and efficient The Service department at Paul Miller Subaru is so well organized and makes regular service appointments a breeze. Especially love their Express serv The Service department at Paul Miller Subaru is so well organized and makes regular service appointments a breeze. Especially love their Express service as well. . More
by ACurvey
Employees Worked With
Ali at the Express Service Desk, Joe Depp at the regular service desk.
July 09, 2019
Check-up Excellent service, efficient, & friendly! Had oil routine oil change and recall issue serviced. Had to go back due to programming and was serviced i Excellent service, efficient, & friendly! Had oil routine oil change and recall issue serviced. Had to go back due to programming and was serviced immediately and within minutes. More
by Subaru fan
Employees Worked With
Samantha & 3 gentlemen I didn’t get names.
June 19, 2019
Overall good but need to validate prices Work was done to spec. However quoted price and what they listed on the invoice was diffrent. Had to call it out. They made it right but i should not Work was done to spec. However quoted price and what they listed on the invoice was diffrent. Had to call it out. They made it right but i should not have to do that. They washed the car but driver side seats had dirt smudges. Could be better with details imo Would go back just will have to check prices and cleaniness when they are done. More
by Runicsignz
Employees Worked With
Joe
June 17, 2019
Service Department Always been pleased with service @ Paul Miller Subaru. Service Dept. is very knowledgeable and willing to accommodate customers. Prices are comparab Always been pleased with service @ Paul Miller Subaru. Service Dept. is very knowledgeable and willing to accommodate customers. Prices are comparable to other service outlets. Repairs always done right. Kudos to PM Service Dept for a job well done. More
by Cigarman
Employees Worked With
Steve Bono, Vanessa Collucci, Joe Depp
June 15, 2019
Paul Miller Subaru From the day we first purchased our 2018 Outback, the staff at Paul Miller have been wonderful. From the moment I first walk in the door until the tim From the day we first purchased our 2018 Outback, the staff at Paul Miller have been wonderful. From the moment I first walk in the door until the time I leave, the Service team, headed up by Vanessa, is top notch! More
by klaufhut
Employees Worked With
Vanessa Colucci
May 29, 2019
Amazing customer service Purchased by first Subaru at Lynne’s in Bloomfield. Customer service was horrendous not to mention trying to schedule a maintenance appointment. I di Purchased by first Subaru at Lynne’s in Bloomfield. Customer service was horrendous not to mention trying to schedule a maintenance appointment. I did check them out first based on loyalty. Unfortunately I’m still waiting on a price quote from them Unbelievable. No issues with Paul Miller. Couldn’t have made my experience any better. Definitely recommending Paul Miller to everyone interested in a Subaru. Thank you again Linda More
by Linda
Employees Worked With
Carlos Arana and I cant remember , Dawn Werley
May 10, 2019
Tire Repair I dropped into the dealer to ask whether I had a tire pressure readout on my 2017 Outback. They were very nice and sent not one but two representative I dropped into the dealer to ask whether I had a tire pressure readout on my 2017 Outback. They were very nice and sent not one but two representatives to go through the software to determine whether I had this option. When I mentioned that I had what I assumed was a slow leak in one of my ties and I need to drive 700 miles back to South Carolina they immediately offered to check the tire and found several metal chards which they were able to plug in short order. Then they added a free hand car wash to boot. What great service! More
by Harpo3447
Employees Worked With
Mark and Mike
April 29, 2019
Dealer made a mistake but I think they remedied it Took my car in for an oil change and had it completed in about an hour. When I got home I looked at the receipt and it said 0W-20 oil had been put in Took my car in for an oil change and had it completed in about an hour. When I got home I looked at the receipt and it said 0W-20 oil had been put in my car when my car requires 5W-30. Called dealer they said it was a billing mistake and said that the correct oil had been put in my car, but Steve, the service manager, offered to have a free oil change just to ease my mind. Mistakes happen. They said the correct oil was initially put in but you never know. I’d like to think they really did the second oil change and didn’t make me drive down there just to put on a show and dance. Overall Steve, the service manager, and his staff were great. They were all very kind and I think they made good on their word, but still a big hassle and took a large part out of my day. Check your receipt before you leave to make sure all service is marked correctly. If something isn’t right, the dealership will be more than willing to fix any mistake that might’ve been made. More
by Carguyondealerrating
Employees Worked With
Steve Bono
March 31, 2019
Excellent Service They took my car without an appointment, kept me updated throughout the process, was able to complete the service in a timely manner. Highly recommend They took my car without an appointment, kept me updated throughout the process, was able to complete the service in a timely manner. Highly recommend. More
by mnmnm
Employees Worked With
Vanessa
March 31, 2019
After recall work, one month later my motor went bad. I live in Montclair where there is a another Subaru dealership less then 2 miles away yet I still decided to drive about 16 miles out of the way to Pa I live in Montclair where there is a another Subaru dealership less then 2 miles away yet I still decided to drive about 16 miles out of the way to Paul Miller Subaru for recall work to be done. The experience when I dropped off my Impreza was quick and easy. Fast forward, a week later when I arrived there were about 3 service technicians. All, saw me and not one attended me. I literally had to practically raise my voice when I said "Excuse me" for someone to attend me. No problem, I didn't make a big think of it, I was just happy to have my Impreza back. about a month later, I'm driving home from work and there is a knock in the engine. As I try to get home the knocking gets so loud that I had to pull over because it sounds like something is broken internally. I have it towed to a mechanic and I explained to him what happened. He asked me if I had any work done and I explained the recall. The mechanic looked and under the hood and came to the conclusion that he doesn't think they did any work. The paperwork given to me from Paul Miller states that engine was removed from car yet the mechanic saw no scuffs or markings on nuts and bolts to show motor was removed. So, the next step was to call dealership and explain the problem and that I never had any problem with car until now after I had recall work done with them. The service agent acted as if it was not their problem and just told me to bring it in so they can see what they can do. Depending how this is all handled tomorrow on something that I believe was done incorrectly on my vehicle, As of now the service department gets one star until further notice. I will keep everyone posted! UPDATE!!UPDATE!! 03/27/2019 Worst experience ever. Dealership will not do anything. What a coincidence that I have my car brought in for recall to springs in motor and the motor goes a month later. Stay away from this service department and dealership. STAY AWAY! STAY AWAY! I should have looked at the reviews of this dealership on here and Yelp before I deiced to bring my car their. STAY AWAY! STAY AWAY! More
by Jimmyshak3rday
Employees Worked With
Joe Depp,
