Paul Miller Subaru

Excellent! I went to Paul Miller Subaru expecting to buy a vehicle for me. The sales person who helped was Durgesh Bhatt. He took the time to give me a list of a I went to Paul Miller Subaru expecting to buy a vehicle for me. The sales person who helped was Durgesh Bhatt. He took the time to give me a list of all options, was never pushy and gave an excellent price. The process was absolutely painless without any sales gimmick and was super quick. The manager Sunil Fernandez thanked for the business. Overall, it worked out beautifully and I drove the car home the same afternoon. I highly recommend Paul Miller Subaru (Durgesh Bhatt in particular). More

Good sales pitch but everything else is extremely poor! In 2000, I purchased a 2001 Forester from. It was a great car and had 175,000 miles on the odometer. 1. I looked at the 2017 Forester XT seeking an u In 2000, I purchased a 2001 Forester from. It was a great car and had 175,000 miles on the odometer. 1. I looked at the 2017 Forester XT seeking an upgrade. I was drawn to the 0% financing that ended on 10/31/16. I could pay for it in cash, but thought that the offer was a good money management tool. On 10/31/16, just in time to take advantage of the offer, I signed the paperwork only to find that the offer was withdrawn. According to the bank, I didn’t qualify. I was upset because I was not told this was a conditional offer by the salesman. He touted it to me as part of his sales pitch without ever mentioned it was provisional. Was I naïve? Possibly, but he saw that and used it. I had worked in the banking industry for 32 years and now teach at a local university in my retirement. I could afford to pay cash and would have. They said my income was too low. I was angry and nearly walked away and, in retrospect, should have considering my overall dissatisfaction with Paul Miller sales and, ultimately, with service. I was committed to two months at a 4+% rate before I could actually pay it off in full which I did as promptly as I could. The sales rep saw my anger, my disappointment and dismay and never said a work about it. He was totally unapologetic. 2. The car I was looking at was the floor model and I know that, generally, floor models are for show and come very well equipped. I asked the salesman what that particular car did not have in terms of options. He told me it had every option except “Eyesight.” Since I wasn’t interested in “eyesight” I thought it was fine. I stupidly trusted him and didn’t check further as I felt rushed to get it done before 10/31/16 deadline for the financing offer. I trusted the salesman at his word. That was a Big mistake. It didn’t have certain other options that I would have wanted not the least of which was the self-dimming mirrors among other things. The 2001 had every available option at the time with the exception of the leather seats that I did not want. I would have added many options this time. Now, it’s a matter of paying higher prices and bringing the car in or going to a non-OEM. You might say that the salesman saved my money by not ordering options just for the sake of having them. Firstly, that was not his call. Secondly, it is clear now that he wanted to seal the deal before month end. Nothing else mattered. My satisfaction certainly did not. 3. A couple of weeks after I had the car, I noticed scratches by the driver’s door handle. There was no way I could have done that and wondered if someone had tried to break in though the car was always in my garage. Checking the car, I saw the same scratches on the rear door and the passenger door. As this was a display model, I wondered if potential buyers had done this to the door this while it was on the floor. The scratches were deep. I called service and a woman told me flatly it was not their problem. I told her the car was a couple of weeks old and was likely like this when I drove it off the lot. No deal. No consideration. I brought the car to the service areas to show the scratches in the hope of a better response. The fellow there gave me the same line – not their problem. So much for service that exceeds expectations. Service was far below expectations. What he did tell was that it was the general manager’s problem and the entire car would need to be repainted. Is that even an option I would want? The car itself has a great many poor design factors: The sunglass holder drops down and blocks the mirror. That didn’t happen in my 2001. The mirror blocks the visor extenders. The console and cup holders are too far back and are awkward to use. The console has a tray that the salesman pointed out as a selling point. The tray blocks access to the compartment and must be removed. There is nowhere to place it in the interim. The USB ports are located is such a position that it is very difficult to plug something in and see what you’re doing to the same time. The so-called “all weather floor mats” are cheap version of the Weather–tech mats which I had in my 2001. Overall, I am dissatisfied with the vehicle, with the service, with Paul Miller and with what Subaru refers to as “the love.” To add insult to injury, I recently received a postcard that asked if I would refer anyone to Paul Miller and if I would refer anyone to the salesman. I checked the “NO” box with an emphatic, bold check mark. I would think that the dealership sent that to get feedback, hopefully, of the positive sort. I can only think that they chose to ignore feedback that did was not to their liking. What, then, was the point of soliciting feedback? One would expect it was to improve the quality of their service, but instead, it seems that it was only in hopes of validating themselves. That makes it about them and not the customer. I was once an avid Subaru fan, but this misadventure has soured me to both the brand and to the Paul Miller dealership. More

Easy car purchase! I am an out of state shopper and was looking for a fair deal on a new 2017 Crosstrek. I wanted a very specific package and colors. Sharon at Paul Mi I am an out of state shopper and was looking for a fair deal on a new 2017 Crosstrek. I wanted a very specific package and colors. Sharon at Paul Miller Subaru did a terrific job in helping me. She was able to quickly get me pricing and make all the arrangements for out of state sales tax, Title and registration. Very easy transaction. Paul Miller Subaru has great people to work with! More

Horrible Experience! Nightmare! Buyers Beware! Horrible customer service. Bait and Switch Techniques. The place is full of lies and empty promises. Lost keys and owners manual by salesman, Randy Gr Horrible customer service. Bait and Switch Techniques. The place is full of lies and empty promises. Lost keys and owners manual by salesman, Randy Grote. Had to go to this dealer 3 times for paperwork completion. Each time it was a different price and story by saleman, Randy Grote and finance manager Jeremy Alagna. I was pressured in to buying my Crosstrek. After the buying process, when asked Jeremy Alagna to shred my personal on my documents. he refused and made excuses saying, "cleaning ladies will do it." When keys were lost, salesman, Rady Grote had to take a company vehicle days later to my place of business to give me keys. He then tried to ask for a good review. GM Ron Sheffield tried to make up to me with empty promises such, as I will give to a free car wash after promising a life time oil changes. I will never come to this car dealer or recommend it. More

Terrible Service Horrible customer service. Salesman only shook my boyfriend's hand and talked to him, even though I was the purchaser of the car. When filling out pap Horrible customer service. Salesman only shook my boyfriend's hand and talked to him, even though I was the purchaser of the car. When filling out paperwork, we needed another chair. No one in the dealership offered one. No one offered water or coffee while we waited for financing or gave us an update. Car came without a manual. Emailed salesman twice only to get no answer, manager once, no answer. Finally contacted corporate just to receive a manual. Will never purchase another car there and will make sure my friends and family don't either. More

waited one hour for test drive, keys not available!!!!!!! Receptionist very friendly, wait very long, very chaotic place, got offered a beverage many times. Was told many stories about where the car was and t Receptionist very friendly, wait very long, very chaotic place, got offered a beverage many times. Was told many stories about where the car was and then finally told by the used car manager the key was locked in the mechanics desk, and they didn't have the desk key,I didn't know mechanics had desks!!! Obviously, because I am a woman, they must think I am an IDIOT!!!!!!! More

Unhappy I arrived the dealer ready to buy and negotiate terms. The dealer was visibly upset that I wasn't ready to take the exact price they had to offer. A I arrived the dealer ready to buy and negotiate terms. The dealer was visibly upset that I wasn't ready to take the exact price they had to offer. After several discussions and "extra" addon pricing. They kicked me out of the dealer. More

Call any other Subaru dealership This dealership deals with numbers not people. I called the dealership to find out if they had a Outback limited available. The salesman was friendl This dealership deals with numbers not people. I called the dealership to find out if they had a Outback limited available. The salesman was friendly enough but after 1/2 of talking to him he figured out that in fact there were none in stock. I received a follow up phone call from their follow up desk. The guy that called was overly familiar and hung up on me when I told him that I was not satisfied in fact. There are plenty of dealerships that want and appreciate your business. Paul Miller is not one of them in my opinion. The people at Victory Subaru are terrific and polite. Ask for Carlos at Victory. More

Great Staff When looking for a new or pre-owned vehicle call Ron S. At Paul Miller Subaru. He and Jim Jr. We're excellent to deal with. Very friendly. I would r When looking for a new or pre-owned vehicle call Ron S. At Paul Miller Subaru. He and Jim Jr. We're excellent to deal with. Very friendly. I would recommend them to family. I have been in car sales for 22 years and you will not find friendlier people. More