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Paul Miller Subaru
Parsippany, NJ
365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 365 reviews
December 12, 2023
RUN AND NEVER LOOK BACK! !! Terrible experience that resulted in me having to pay $140 for an Uber, $34 for bus tickets for my wife and 5 year old son and miss a day of work b !! Terrible experience that resulted in me having to pay $140 for an Uber, $34 for bus tickets for my wife and 5 year old son and miss a day of work because I mistakenly thought this sham of a business was actually run in a competent manner. A shameful case of gross negligence, ineptness and failed communication that impacted the lives and wellbeing of my wife, my 5 year old son and yours truly. I spoke to someone and made an appointment days before and let them know what service package I would like. Apparently, when you take your car in to be serviced and the man who hands you a ticket responds to you asking three times, "We're good?" in addition to "Do I need to do anything else?" with "No," you are supposed to ignore what he says and go inside anyway to talk to someone inside the dealership. Brought my car in on Saturday, they were closed on Sunday and when I went there on Monday, they never even worked on my car. I will never again step foot in this pit of incompetence and recommend you do the same. Shame on you all. More
by Run and never look back
Employees Worked With
Schmucks, the entire lot
December 08, 2023
Erin in Service is thoro & explains everything. Never a problem with the service department. I've been having all maintenance done there since I bought the car brand new in 1916. Great car. Fair Never a problem with the service department. I've been having all maintenance done there since I bought the car brand new in 1916. Great car. Fair pricing. Excellent service department. More
by Kathy
Employees Worked With
Erin
November 26, 2023
Our salesman, Harold Almanzar, took the time to show us all of the features of our Forester. I ask a lot of questions, and he demonstrated the features I didn't understand. Harold assured us he is there if all of the features of our Forester. I ask a lot of questions, and he demonstrated the features I didn't understand. Harold assured us he is there if we have any questions AFTER purchase. I can't say the same about nearby Paul Miller dealership in West Caldwell when we recently purchased a Toyota Camry Hybrid. Plus, Subaru had MUCH better financing than Toyota--I still had the same credit rating a month before, so I don't see why. To me, it's 95% "customer service," and Harold of Subaru, Denville showed the contrast between 2 dealerships. More
by LV
Employees Worked With
Dawn Werley, James Scott, Sharon Coppola
November 14, 2023
As always, excellent service with knowledgeable professionals. I’ve been going to Paul Miller for more than 6 years with complete satisfaction due to their attention to detail. professionals. I’ve been going to Paul Miller for more than 6 years with complete satisfaction due to their attention to detail. More
by Marita
Employees Worked With
Dawn Werley, James Scott, Sharon Coppola
October 31, 2023
From walking in the door to driving off with your new car, this dealership is fantastic. Everyone is friendly and helpful. My salesman, Alex Kim, is truly outstanding: kind, patient, knowledgeable, focus car, this dealership is fantastic. Everyone is friendly and helpful. My salesman, Alex Kim, is truly outstanding: kind, patient, knowledgeable, focused. The paperwork festival with mngr George Cisero was a pleasure. I never felt rushed. All my questions were answered and answered again and yet again. Good “family” vibe in the place. And they’re selling a good product - you can tell they believe in it. More
by metzlerker
Employees Worked With
Alex Kim and George Cisero
October 30, 2023
Didn't feel any pressure to make a deal gave a fair price on my trade in gave me a price for the new car. I gave a price I was comfortable with they agreed and that was it on my trade in gave me a price for the new car. I gave a price I was comfortable with they agreed and that was it More
by saldelano
Employees Worked With
Alex Kim ,
