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Paul Miller Subaru

Parsippany, NJ

4.8
365 Reviews

3469 US 46 East

Parsippany, NJ

07054

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Showing 365 reviews

October 25, 2023

Quick and easy purchase outstanding service . very clean facilities. Very friendly staff service. The car was nice and clean and was ready on time. More

by krisskorski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Heba Ibrahim, Dawn Werley, James Scott, Sharon Coppola
Oct 25, 2023 -

Paul Miller Subaru responded

Krisskorski, we're delighted to know you had a quick and easy purchase experience at Paul Miller Subaru. Thanks for the shout-out about our clean facilities and friendly staff! Enjoy your new car!

October 25, 2023

Client Advisor Jack Trister is the worst salesperson I ever encounter. His customer service is poor and very un- welcoming. When ask certain questions about current programs he would respond in a very neg More

by mangome
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jack Trister
Oct 26, 2023 -

Paul Miller Subaru responded

I am truly sorry to read about your experience with one of our team members. We strive for excellent customer service, and it's concerning we fell short in this instance. Your feedback is valuable, as it helps us improve and provide a better experience moving forward. I would also like the chance to make this right and address what happened. Please reach out to me when you can. Thank you, Sharon Coppola / General Sales Manager / Paul Miller Subaru - 973-402-1700

Oct 26, 2023 -

mangome responded

Will do, but I'm reaching out to the owners of Paul Miller Subaru to fill them in on my experience with this particular client advisor as well.

October 21, 2023

Everyone here is so friendly, I am relaxing, and really feel like I’m home. More

by yilanwei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Oct 23, 2023 -

Paul Miller Subaru responded

Thank you for this kind review of Paul Miller Subaru! We truly appreciate it!

October 11, 2023

I was very pleased with the service i received yesterday at Paul Miller Subaru. Steve was very professional and took care of everything very quickly. This is my third or fourth Subaru and I love the car. More

by lindabellini47
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the other people involved yesterday
Oct 11, 2023 -

Paul Miller Subaru responded

We're glad to know you had a positive experience with Steve at Paul Miller Subaru! We always aim for efficiency and professionalism. Your feedback about senior discounts is noted, and we appreciate your suggestion. Enjoy driving your Subaru!

Oct 11, 2023 -

lindabellini47 responded

Thank you so much for responding. Anything you can do for those of us on a fixed income is appreciated.

October 04, 2023

Excellent service, pleasant and knowledgeable rep, explained issues clearly, clean facility, offered discount and washed car, More

by cami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Soblenski
Oct 04, 2023 -

Paul Miller Subaru responded

We're delighted to know you had an excellent experience at Paul Miller Subaru! It's great that our team could provide top-quality care. We appreciate your feedback!

September 29, 2023

They are very professional and courteous with me every time I go in for service. More

by bluacres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Benitez
Sep 29, 2023 -

Paul Miller Subaru responded

We're elated that our team has consistently demonstrated our commitment to customer service! Thank you for all your support of Paul Miller Subaru!

September 29, 2023

First time my car was in for service. Was impressed with Dean James professionalism and attention to details. Would not hesitate to refer friends and family to Paul Miller Subaru. More

by barbgh21
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dean James
Oct 02, 2023 -

Paul Miller Subaru responded

We're delighted to know that you had a positive first service experience with Dean at Paul Miller Subaru! Thanks for all your support — we look forward to serving any future needs!

September 28, 2023

Bought previous car from Paul Miller and liked service so much, I bought my new car from Paul Miller. More

by Major
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank and Erin in Service Dept
Sep 29, 2023 -

Paul Miller Subaru responded

Major, it's great to know you've had consistent positive experiences with us at Paul Miller Subaru. Thanks for choosing us again for your new car purchase!

September 27, 2023

Very pleased with service at Paul Miller Subaru. Dean James was very helpful and professional. More

by gd_richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean James
Sep 28, 2023 -

Paul Miller Subaru responded

Thank you so much! We appreciate your business here at Paul Miller Subaru.

September 23, 2023

Erin in service was awesome to work with for my vehicle checkup! I made an appointment and waited while they worked on my car. Erin kept checking in with me on how things were going. As soon as the work wa More

by mattvanloon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Sep 25, 2023 -

Paul Miller Subaru responded

We're so glad to know that Erin provided you with excellent service during your visit here at Paul Miller Subaru! It's important for us to keep our customers updated and comfortable, and we appreciate your support. Thanks for the positive feedback, and safe travels ahead!

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