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Paul Moak Honda

Jackson, MS

4.8
872 Reviews

802 Harding St.

Jackson, MS

39202

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872 Reviews of Paul Moak Honda

June 02, 2020

They were very helpful in facilitating the purchase. Sales personnel were knowledgeable of product and patient with questions. The no haggle price was pleasant. Reasonable trade in price given. More

by Genbill
Recommend Dealer
Yes
Employees Worked With
Kathleen McNeil, Chris Rankin
Jun 04, 2020 -

Paul Moak Honda responded

Thanks so much for taking the time to post about your positive Paul Moak Honda experience! We are thrilled to welcome you to the Paul Moak Honda family and know you're going to love your new Honda!

June 02, 2020

Brought new car in January. And had to bring it back several times! Getting really tired of the run around in the service dept. I was there yesterday because my car monitor said my smartphone was not co More

by katie31986
Recommend Dealer
No
Employees Worked With
DiAnn Boykin, Kathleen McNeil, Jerome Williams
Jun 04, 2020 -

Paul Moak Honda responded

Katie, we sure are sorry about you having to come back to the dealership multiple times. We feel your frustration! Honda worked directly with Apple on the Apple Car Play interface and in order to use it without issue, you have to use an Apple brand cord to attach your iPhone to the smart phone USB port. Although aftermarket cords and cables are very popular, using them in this way causes connectivity issues. This is a known issue and we are hopeful that Honda / Apple will come up with a better solution!

May 23, 2020

They lied to me, the only wanted a sell, I don’t think I will ever buy from them again. I should have been patient and bought from Petty Peck Honda. I only hope the young lady buying her car after me didn’t More

by ibesurfing
Recommend Dealer
No
Employees Worked With
Jeff Klein, Kathleen McNeil, Jerome Williams
May 29, 2020 -

Paul Moak Honda responded

We're sorry that you left with such a negative impression of our dealership. Our staff are a bit confused because you had such a nice rapport during your visit. As we explained during your transaction, decisions on specific offers and options available directly through American Honda are out of our hands here at the local dealership. As you witnessed, our manager spoke to American Honda representatives directly on your behalf. We did our best to secure the most competitive deal for your Civic purchase. We stand by our transparent process and commitment to honest, straightforward communication. Kathleen McNeil is standing by to answer any lingering questions or frustrations you have. You can contact her directly at 601-914-3540.

May 14, 2020

I have a BMW and pay nothing for service and get a loaner car for the day. It would be nice if Honda offered this. More

by dancarmstrong
Recommend Dealer
Yes
Employees Worked With
John Scarbrough, DiAnn Boykin
May 15, 2020 -

Paul Moak Honda responded

Yes, it is true different auto manufacturers offer different options to customers and dealers. Thank you for your feedback on our service operations and for choosing Paul Moak Honda! We appreciate you and hope to continue providing you with expert Honda service throughout the future.

May 07, 2020

EXPERIENCE WITH THE REPAIR SERVICE CENTER They have serviced my vehicle for 12 years and have provided excellent service on every visit. It is obvious that they understand the meaning of "Cust More

by HUMBLE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROCKY CLACK, Samantha Creel
May 15, 2020 -

Paul Moak Honda responded

Thank you for being such an incredibly loyal customer and friend over the years. We are honored to have you in our Paul Moak Honda family, and always look forward to providing you with the best Honda service in Mississippi! Thanks for taking the time to share your positive Paul Moak Honda experience online for others to read--we really appreciate you!

May 02, 2020

Well they show customers that they care and make sure we are pleased and very satisfied with the service that they give us on our vehicles. More

by Nette
Recommend Dealer
Yes
Employees Worked With
Eric Gordon, Samantha Creel, DiAnn Boykin, Randy Thompson, Jerome Williams, Kevin McDonald
May 05, 2020 -

Paul Moak Honda responded

Thank you so very much! It's our pleasure to provide friendly, convenient, and expert service and parts to all of our Honda owners. We appreciate your loyalty to Paul Moak Honda in Jackson, MS!

May 02, 2020

Very good experience. Most of the time when purchasing a new car the experience can take entirely too long. Mary and Kathleen were very professional easy to work with. More

by tgporter123
Recommend Dealer
Yes
Employees Worked With
Kathleen McNeil, Mary Brown
May 05, 2020 -

Paul Moak Honda responded

Thank you for sharing your positive Paul Moak Honda feedback online for other shoppers to read! Mary and Kathleen really enjoyed working with you and we are thrilled to welcome you to the Paul Moak Honda family. We will be here for you throughout the future!

April 16, 2020

Everything was great EXCEPT my car didn’t get a vacuum and wash. I thought that was customary but I may be wrong. They have done it in the past. Went in for an oil change, check up and regular maintenanc More

by angiepass247
Recommend Dealer
Yes
Employees Worked With
DiAnn Boykin
Apr 18, 2020 -

Paul Moak Honda responded

Thanks for your feedback on your recent service visit, Angie! We will make sure to communicate better the next time you're in for service. We appreciate your flexibility during this new phase of providing a contact-free visitor experience in order to protect both employees and customers. You are a very important part of our Paul Moak Honda family!

April 12, 2020

Took care of all of my concerns and more. Found issues I had not realized needed service. A very pleasant experience considering the coronavirus impact. More

by Butch
Recommend Dealer
Yes
Employees Worked With
Jim Viberg, Samantha Creel, DiAnn Boykin, Jeff Klein
Apr 13, 2020 -

Paul Moak Honda responded

Thank you for your recommendation, Butch! Our service team is working hard every day to ensure our customers are served in a healthy and safe way. We really appreciate you taking the time to give them public praise! We look forward to serving you throughout the future.

April 05, 2020

Easy transaction.Salesman was GREAT! Would refer Alex to everyone. They even brought the car to me to test drive. It saved me time too. More

by shunda
Recommend Dealer
Yes
Employees Worked With
Alex Lewis, Kathleen McNeil
Apr 13, 2020 -

Paul Moak Honda responded

Thanks so much, Shunda! So glad you enjoyed working with Alex and appreciate you helping us spread the word about the fantastic service available at Paul Moak Honda in Jackson, MS!

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