Paul Moak Honda

Salesman My salesman was very kind and patient. He was very professional and could relate to my needs. He went out of his way to satisfy me by allowing me to l My salesman was very kind and patient. He was very professional and could relate to my needs. He went out of his way to satisfy me by allowing me to look at other vehicles to compare prices with an option of certain types of vehicles. More

Excellent experience We bought a new Honda CRV from Paul Moak and, specifically, Martel Braymer with whom we dealt. Martel was very hands-on and responsive to our needs a We bought a new Honda CRV from Paul Moak and, specifically, Martel Braymer with whom we dealt. Martel was very hands-on and responsive to our needs and desires during the purchasing process. He was courteous and honest, and made the experience a very positive one for us. Martel's knowledge of the vehicle was complete, and he took time to make sure we understood every facet of how the car works, which was important to us in getting used to some of the technology on the car. Martel followed up to make sure we were happy with our purchase. We would do business with him again. More

Excellent service. Very knowledgeable and helpful staff. Honest, and helpful service. Great selection of vehicles and great price! Also, the staff stayed late to help us with our purchase and gave us a grea Honest, and helpful service. Great selection of vehicles and great price! Also, the staff stayed late to help us with our purchase and gave us a great price on our trade in. Can't say enough good things about Paul Moak. More

Good experience and Bad Experience Our salesman did a good job w/ sale of the car. After the sale, we went outside for him to show us how to use the radio, navigation and phone. The s Our salesman did a good job w/ sale of the car. After the sale, we went outside for him to show us how to use the radio, navigation and phone. The salesman didn't have any knowledge of how these systems work. I mean--he didn't have a clue. It was very disappointing as he had told my husband that he'd help us set up phone book and speed dial. I was able to figure out more about the phone book than he knew and but he never was able to change radio stations. At this point I started getting angry thinking that I would get no assistance. Then Charles went inside and brought another guy out AND HE COULDN"T DO IT EITHER. Finally they got Brian Kimble to help---and he knew exactly what I was doing. This incident ruined the whole experience. Then to compound this---when I got home I realized that both car clickers wouldn't open the trunk. This should have been checked out before I took the car out of the dealership. Went in the dealership two days later (November 27) and after several people tried, I was told that I needed to leave the car with them. BOTTOM LINE---- the experience after the sale ruined the whole experience. Instead of being excited about a new car, I felt frustrated and disappointed. Kathleen McNeel and Brian Kimble were GREAT. I hope this isn't the beginning of a nightmare. More

Great Expereince Charlie and Kathleen were very helpful and friendly. Charlie was also very knowledgeable about the new features in the car. They made this experience Charlie and Kathleen were very helpful and friendly. Charlie was also very knowledgeable about the new features in the car. They made this experience excellent. More

A Dealership You Can Trust My wife and I have bought our last four cars from Paul Moak Honda and have subsequently had all of the service for them done there. We have had nothin My wife and I have bought our last four cars from Paul Moak Honda and have subsequently had all of the service for them done there. We have had nothing but good experiences from Charlie Waite in sales, who seems more like a neighbor than a salesman, to DiAnn, Samantha and Jim in service. They are all always friendly and professional; they not only know their jobs, they all know us by name now, greet us with a smile and make us feel welcomed. When we bring a car in for service it isn't always pristine, but when we pick it up the work has been done and it has been washed and vacuumed. Their culture of service is outstanding - I can't imagine going anywhere else. We trust Paul Moak Honda to do the right thing by us, whether we are buying a car or getting one serviced. More

Sales Mr. Wallace was really friendly and willing to help me find what was best for you. He did a wonderful job in explaining to the difference in the type Mr. Wallace was really friendly and willing to help me find what was best for you. He did a wonderful job in explaining to the difference in the type vehicles. I test drove the vehicle while he was explaining the different features in the vehicle. I loved everything about the vehicles. Everyone was really great. Thank You Mr. Wallace! More

PAUL MOAK HONDA #GoodThingsJXN Thank you Randy and Troy for making my challenge a triumph! Jeff, I appreciate your forward thinking, patience, and ability to communicate effect Thank you Randy and Troy for making my challenge a triumph! Jeff, I appreciate your forward thinking, patience, and ability to communicate effectively. You're awesome- I walked away with a clear understanding! You've earned my trust while boosting my pride as a 23 year Honda customer. You guys are the best... Paul Moak Honda you guys are truly #GoodThingsJXN Feeling good about Paul Moak Honda, More

Sales I was in a time crunch and they had everything ready so it was a quick and easy process. Most everything was done by email so when I came to the deal I was in a time crunch and they had everything ready so it was a quick and easy process. Most everything was done by email so when I came to the dealership it was just a matter of test driving the car, getting the features explained and signing the paperwork. Everyone was great to work with. More

The management was very professional and I trusted them. My wife liked the car and we bought a new Honda Pilot. She received excellent service and Alex Lewis did a wonderful job of showing her how to operat My wife liked the car and we bought a new Honda Pilot. She received excellent service and Alex Lewis did a wonderful job of showing her how to operate her new car. More