Paul Moak Honda

A good, pleasurable experience I purchased a Fit last week after going through USAA buying service and getting a TrueCar certificate; the deal being that USAA would finance at a low I purchased a Fit last week after going through USAA buying service and getting a TrueCar certificate; the deal being that USAA would finance at a lower rate if I bought it using TrueCar. Ultimately, I bought the car at the TrueCar price and financed at a lower APR through American Honda Finance! In contrast, one other dealer said they would honor a TrueCar certificate and then gave me a price quote almost $500 more than the TrueCar price. A third dealership does not participate in TrueCar, and the salesperson there did not seem interested in selling me a car. While waiting my turn to see the business manager I had an opportunity to get to know the salesman, Andre, with whom it was a pleasure to do business. While I was signing the papers my wife and Andre had a nice chat; she was equally impressed by this young man. The other individuals I got to know we're Butch and Kathleen. They, and others at the dealership were quite friendly and helpful. More

Great friendly personal service! I made an hour and half drive to purchase my vehicle from Paul Moak Honda. I spoke with the sales manager, Butch, personally over the phone several ti I made an hour and half drive to purchase my vehicle from Paul Moak Honda. I spoke with the sales manager, Butch, personally over the phone several times and he was exceptional with the help of finding and giving me the best deal on the vehicle I wanted to purchase. I also had the pleasure of purchasing the vehicle directly with Butch and Alex. Two fine gentleman willing to help and answer any and all questions! Also the want to include Kathleen for her friendly and helpful finance process. I recommend contacting Paul Moak Honda for your next automotive purchase! Thank you Paul Moak Honda for making my new purchase a pleasant experience!! Thank you directly to Butch, Alex, and Kathleen!! More

purchased Honda Fit Surpurb, simply marvelous service. Thank you Van for your service and personality it was great. I had a great experience with this dealership and ever Surpurb, simply marvelous service. Thank you Van for your service and personality it was great. I had a great experience with this dealership and everyone whom I encounter with. I recommend whoever read these reviews go to the dealership it is outstanding. Good luck with your experience because mine was superb. Betty More

Excellent experience This is the fourth car we have bought from Paul Moak Honda. Every time has been a stress free buying experience. Keep up the good work. This is the fourth car we have bought from Paul Moak Honda. Every time has been a stress free buying experience. Keep up the good work. More

Purchased a 2016 Pilot😀 Customer service was acceptable thanks to Martel. You did your part and you deserve th 5 stars. Trade in value of vehicle could have been better. Fi Customer service was acceptable thanks to Martel. You did your part and you deserve th 5 stars. Trade in value of vehicle could have been better. Finance could have been a better experience. ???? I had an exceptional credit score and the interaction seemed skeptical until proven. After that, I enjoyed a bottle of water and a friendlier dialogue. Please put some trust in your customers and work on making the deal better for your customers. Ultimately both parties will win if there is some give, instead of take. Follow up from Martel after the purchase makes for a better after sale. The pilot is a GREAT vehicle thus far. ?? More

Salesman My salesman was very kind and patient. He was very professional and could relate to my needs. He went out of his way to satisfy me by allowing me to l My salesman was very kind and patient. He was very professional and could relate to my needs. He went out of his way to satisfy me by allowing me to look at other vehicles to compare prices with an option of certain types of vehicles. More

Excellent experience We bought a new Honda CRV from Paul Moak and, specifically, Martel Braymer with whom we dealt. Martel was very hands-on and responsive to our needs a We bought a new Honda CRV from Paul Moak and, specifically, Martel Braymer with whom we dealt. Martel was very hands-on and responsive to our needs and desires during the purchasing process. He was courteous and honest, and made the experience a very positive one for us. Martel's knowledge of the vehicle was complete, and he took time to make sure we understood every facet of how the car works, which was important to us in getting used to some of the technology on the car. Martel followed up to make sure we were happy with our purchase. We would do business with him again. More

Excellent service. Very knowledgeable and helpful staff. Honest, and helpful service. Great selection of vehicles and great price! Also, the staff stayed late to help us with our purchase and gave us a grea Honest, and helpful service. Great selection of vehicles and great price! Also, the staff stayed late to help us with our purchase and gave us a great price on our trade in. Can't say enough good things about Paul Moak. More

Good experience and Bad Experience Our salesman did a good job w/ sale of the car. After the sale, we went outside for him to show us how to use the radio, navigation and phone. The s Our salesman did a good job w/ sale of the car. After the sale, we went outside for him to show us how to use the radio, navigation and phone. The salesman didn't have any knowledge of how these systems work. I mean--he didn't have a clue. It was very disappointing as he had told my husband that he'd help us set up phone book and speed dial. I was able to figure out more about the phone book than he knew and but he never was able to change radio stations. At this point I started getting angry thinking that I would get no assistance. Then Charles went inside and brought another guy out AND HE COULDN"T DO IT EITHER. Finally they got Brian Kimble to help---and he knew exactly what I was doing. This incident ruined the whole experience. Then to compound this---when I got home I realized that both car clickers wouldn't open the trunk. This should have been checked out before I took the car out of the dealership. Went in the dealership two days later (November 27) and after several people tried, I was told that I needed to leave the car with them. BOTTOM LINE---- the experience after the sale ruined the whole experience. Instead of being excited about a new car, I felt frustrated and disappointed. Kathleen McNeel and Brian Kimble were GREAT. I hope this isn't the beginning of a nightmare. More

Great Expereince Charlie and Kathleen were very helpful and friendly. Charlie was also very knowledgeable about the new features in the car. They made this experience Charlie and Kathleen were very helpful and friendly. Charlie was also very knowledgeable about the new features in the car. They made this experience excellent. More