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Paul Moak Subaru

4.2

223 Lifetime Reviews

740 Larson Street, Jackson, Mississippi 39202 Directions
Sales: (601) 352-2700

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223 Reviews of Paul Moak Subaru

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November 29, 2018

"Friendly Service Department "

- Mujo

Friendly and courteous service staff. Got the job done and exceeded my expectations as far as the services performed. Only complaint is what they charge for labor, quite a bit more than others I’ve used.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Baskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Morgan Goslin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Pittman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 23, 2018

"service is horrible"

- Chynnaburk1

I have a 2018 Subaru forester. When I first purchased the vehicle is was wonderful. however; within two months I started experiencing my window going up an down on its own. I have been to the dealership three times for it to be fixed. my last visit was on Tuesday 11/21/2018 and was told by one of the technicians that it was fixed as far as he is concerned. once I left the dealership, I started back having the same problem within two hours. their is a recall on the window, however paul moak Subaru in Jackson, ms will not FIX IT. This vehicle is driven by my college child. a window that will not stay up is a safety problem, along with endangering her life due to her college in a not so good neighborhood. this is unacceptable. I told the lady on the phone that I was contacting corporate, and she stated their is no corporate number. my next step is contacting my attorney, the BBB, as well as the local news

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Recommend Dealer
No
Employees Worked With
Brian Baskin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"Redo of previous review"

- JonaKeeton

I was given info on sales of extended contract at check out good thru sept. The next day i made numerous calls to purchase and left messages on automated system. I was frustrated at the time i did the revoew. I didnt know business office wasnt open on saturday (the last day of the month). Since then all kinds of allowances were made for it extending into oct. Subaru folks u r the best.

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Recommend Dealer
Yes
Employees Worked With
Bradley Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Pittman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 16, 2018

"Great service "

- CaliMom

Everyone I came in contact with was kind, courteous and helpful. The service department was the best I've ever been to. Thanks for everything!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scotty Stern
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Baskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Morgan Goslin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 14, 2018

"Subaru Service"

- ThatguyJanet

Quick, friendly staff there to serve you and your vehicle. Willing to help with coupons or discounts for your peace of mind. Not the first visit and definitely not a last one.

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Recommend Dealer
Yes
Employees Worked With
Morgan Goslin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 12, 2018

"Love my new Subaru"

- C. Payne

I recently purchased a new black Subaru Outback. Paul Moak’s Salesperson, Bradley Clark was knowledgeable about the inventory and features of the different models. Extremely helpful! Thanks Bradley, I love my new car!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jerry Warfield
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 08, 2018

"Great service "

- SubaruSue

Always treated with courtesy, everything explained. I could not be happier with my experience with Paul Moak . Everyone, even in passing, has a smile and greeting.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Baskin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Morgan Goslin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 01, 2018

"Excellent service"

- Subarunovice

Daniel did a great job showing me your different products and was very knowledgeable and patient with my many, many questions. He had my needs in mind in directing me to the Outback.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Snellgrove
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 08, 2018 -

Paul Moak Subaru responded

Wonderful! We love to hear that and know you're going to absolutely love your new Subaru Outback! It's a winner in every way. Thank you for taking the time to share your experience online, especially your appreciation for your sales consultant Daniel Snellgrove! We appreciate you.

September 26, 2018

"Subaru Outback"

- Another new one

Purchased multiple vehicles from them. Always great people to deal with, friendly, no high pressure approach, just good honest folks to deal with. Bought both new and used over the years.

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Recommend Dealer
Yes
Employees Worked With
Chip Burns
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ashley Herrin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 28, 2018 -

Paul Moak Subaru responded

We appreciate your loyalty to Paul Moak Subaru more than you know! Thank you for always being a wonderful customer! We value our relationship with you.

September 20, 2018

" Very good and above average"

- Segdc

All categories of my experience were very good if not excellent. All members involved, in the transaction were above par. I knew the Outback was going to be my choice of new vehicles. The trade in allowance they gave me was very fair and probably more than I expected.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rebecca McCarty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 28, 2018 -

Paul Moak Subaru responded

We're so happy to have you in the Paul Moak Subaru family and look forward to serving you throughout the future.

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