Paul Moak Subaru

Worst customer service ever. My car was in the shop 4 days for a new battery and oil change. Customer service clerk had a major attitude My car was in the shop 4 days for a new battery and oil change. Customer service clerk had a major attitude More

The service department is very rude and condescending. Every time I’ve had my vehicle in for service, I’ve had to contact them repeatedly to find out the status of my vehicle. They take no consideration Every time I’ve had my vehicle in for service, I’ve had to contact them repeatedly to find out the status of my vehicle. They take no consideration for customers having to pay for rental vehicles and the smallest of tasks take over a week, during which time, they will not attempt to contact you to update you. If you complain to the service manager, he vehemently defends his service staff. If you complain to the general manager, he blames it on them having a bad day. The service department is the sole reason I won’t buy a Subaru. They are the only local dealer and I won’t subject myself or family to such treatment. More

I was driving from Virginia to Texas and my check oil light came on. I checked oil and it appeared to be down. I couldn’t open the lid to add oil. A quick internet search showed a dealership in Jackso light came on. I checked oil and it appeared to be down. I couldn’t open the lid to add oil. A quick internet search showed a dealership in Jackson, about 40 minutes away. I arrived 25 minutes after the service department closed. I explained my problem and Brian, checked my oil, confirmed I was about a 1/2 quart down. He put the oil in, put some oil on the inside of the lid so I would be able to open the lid later if needed. I was able to continue on my trip. Brian was my hero! More

Have always enjoyed superior service from Paul Moak in sales and service on my Subaru sales and service on my Subaru More

Friendly and honest people, kept me informed about when my car would be in. Very pleasant experience my car would be in. Very pleasant experience More

Excellent experience as always whenever I visit for maintenance. The techs are always courteous and respectful. maintenance. The techs are always courteous and respectful. More

Great service! Completed work when promised. Friendly staff and nice waiting area. No problems at all! Completed work when promised. Friendly staff and nice waiting area. No problems at all! More

They were very kind, welcoming, and cordial. As I was leaving, they told me that my brake fluid was getting dark, so I could prepare to have that done on my next visit. It was also the best pric As I was leaving, they told me that my brake fluid was getting dark, so I could prepare to have that done on my next visit. It was also the best priced oil change. Definitely the best Subaru dealership I’ve ever gotten my car serviced at! More

First I made an appointment for 9 am. My second oil change service with my car I purchased from here in October. I scheduled my apps and 3 hrs of waiting both times. I go in and the serv My second oil change service with my car I purchased from here in October. I scheduled my apps and 3 hrs of waiting both times. I go in and the service guy actually stopped me in conversation to say I'm not listening but now that I know I'm supposed to be listening could you repeat yourself?! Really? I felt rushed out, inconveniencing his day by my questions,and honestly mad. I researched Subaru before I purchased my first one from Koby in Mobile. This is my second Subaru. I'm not an idiot, I know about my car. I will more than likely not return for service because of the lack of professionalism and moral fiber of these 2 clerks. More

Each experience at Paul Moak’s Service Department has been a positive one! The service advisors are knowledgeable and experienced, and my Subaru has been attended to with efficiency and professionalism. been a positive one! The service advisors are knowledgeable and experienced, and my Subaru has been attended to with efficiency and professionalism. My most recent service appointment was completed in significantly less time than expected. Special shout-outs to Service Advisor Brian Baskin and to Technician Odarrius Nailer! More