Paul Murrey Ford Mercury

Jeremy was excellent. I walked in from out of state and he got me in for a oil change. He was professional kind and great attitude. I would highly recommend Paul Murrey F I walked in from out of state and he got me in for a oil change. He was professional kind and great attitude. I would highly recommend Paul Murrey Ford to anyone. They did a great job and I was on my way. Very pleasant experience. From the time I walked through the door and met Jeremy to the service done. More

Great Service And Great Service Department Employees. The Service Department Takes Pride In The Work And Concerns Of Their Customers. The Service Department Takes Pride In The Work And Concerns Of Their Customers. More

very good and professional dealership ready to help with all the customers needs and concerns in a timely manner all the customers needs and concerns in a timely manner More

Had good repair experience. But had to bring vehicle back as I got more error codes. They immediately took my truck back in and will fix the problem. But had to bring vehicle back as I got more error codes. They immediately took my truck back in and will fix the problem. More

We just recently purchased a truck from them and it took us A couple of weeks to get exactly what we needed but Cruz Moncada work with us was super friendly very patient and went above and beyond until w us A couple of weeks to get exactly what we needed but Cruz Moncada work with us was super friendly very patient and went above and beyond until we got exactly what we looked for Him To wel will definitely be going back to the again They made the whole process simple and easy More

I was very pleased with Paul Murray Ford. They were honest and very helpful through the whole process. They made purchasing a vehicle fun again. Was worth the drive to have some small town hospitality. honest and very helpful through the whole process. They made purchasing a vehicle fun again. Was worth the drive to have some small town hospitality. They will always be the first place I check on any vehicle I purchase in the future. More

Worst Service Experience Went in for an oil change tire rotation and balance after keeping my truck for 3 days overall (several trips back for problems) I now have 4 scuffed r Went in for an oil change tire rotation and balance after keeping my truck for 3 days overall (several trips back for problems) I now have 4 scuffed rims and 2 with huge gouges in them and my oil light is now back on. The service manager and Johnny Murray will not do anything to resolve my issues. Not to mention I was treated very poorly by the service manager this has been the worst customer service I've ever experienced! Very disappointed in the local ford dealership More

Above and beyond!!!! Paul Murrey Ford earned my business yesterday. I went up there for a specific vehicle and was greeted by Lisa. She got to work and found exactly what Paul Murrey Ford earned my business yesterday. I went up there for a specific vehicle and was greeted by Lisa. She got to work and found exactly what I wanted and went above and beyond to get me the best deal. As we were closing my deal my wife and I were talking about possibly trading her car in one day. We'll Lisa worked her magic and put my wife in her dream car and she stayed late after closing time on a Saturday to do it. Mr Murrey shook my hand and thanked us for the business. Great people and an amazing experience! I'm proud to be their customer. More

Hassel-free purchasing experience Before traveling miles before you sleep and still not find what you desire, why not cruise over to Paul Murrey Ford in Kaufman, a three generation fam Before traveling miles before you sleep and still not find what you desire, why not cruise over to Paul Murrey Ford in Kaufman, a three generation family owned dealership? I don’t think you will be disappointed with the hospitality or the inventory. Chip, the salesperson with whom I worked, was extremely attentive. I explained to him what I needed and the price range and then we proceeded with the usual process of looking over the inventory. There were many automobiles to peruse. There were no high pressure tactics to buy only what was displayed, you were given options in order to make an informed choice. With my questions, I asked a lot, Chip was very professional and knowledgeable, he cleared all my concerns. I was allowed to test drive the automobile I had my eye on for a reasonable time. Items I requested to be installed before purchasing were done (within reason) without a hassle. The experience of purchasing my automobile was stress-free. When I picked-up my automobile from the dealership, I left with a full tank of gas, license plates and a clean, detailed vehicle. When you have tried the rest, go to the best. I don’t think you will be sorry. Ask for Chip. He will make every effort to accommodate and make your car buying a hassle-free experience. More

Excellent! This dealership was a pleasure, from start to finish! The first phone call was answered by a person, not a recording, and he said "C'mon in. We'll b This dealership was a pleasure, from start to finish! The first phone call was answered by a person, not a recording, and he said "C'mon in. We'll be here waitin' on you. C'mon!" Chip showed me the car (it had a full tank of gas!) and let me drive it around that pretty town of Kaufman. Back at the dealership, I was allowed to take my time examining the car. When Chip and I dealt, he treated me fairly and with respect. He even asked "What do you think?" and then listened to my answer, then made a thoughtful, reasonable, and logical comment. He took care of my concerns and the deal was struck. Chip was gracious and courteous, and exceeded my expectations. Next time, I'll just call Chip first! Paul Murrey Ford gets my highest recommendation! More