We decided on a Silveraido crew 1500 the salesman was not aware that the truck we wanted did not qualify for the available discounts. We discussed these discounts prior to even looking at the available trucks. This caused a lot of confusion and my spouse felt like we were being taken advantage of. We agreed to purchase a different truck that qualified for the discounts. Our salesman kept disappearing and had to be located multiple times. I filled out forms and was told my credit would not be checked until we decided to move forward with the purchase. He was out of the room five minutes and I started receiving notifications on my phone that my credit had been accessed.
We traded or 2016 Jeep Cherokee Trail Hawk and had to get the consumer protection agency involved in order to get the existing loan paid off. It took multiple calls to have the registration electronically processed. I will never set foot in a Thigpen dealership again. Not one person took responsibility to solve our challenges. Dealing with everyone was extremely frustrating and challenging. That was when you could speak to a live person, not one voicemail was ever returned.