Paul Thigpen Chevrolet GMC

Deceptively sent out advertisements with contest , flyer showed I won $1000 gift card , went to dealer to look at possibly trading later and collect prize and was given a $5 Walmart gift card, took $20 in showed I won $1000 gift card , went to dealer to look at possibly trading later and collect prize and was given a $5 Walmart gift card, took $20 in fuel for the lie and yet they want my business , will never happen now for sure . Thanks for showing me how you do business before I purchased anything . I don’t buy from liers !!!! More

Very poor service. I jumped threw all the hoops and offered to put money down over the phone. And still the truck was sold out from under me. I already went threw my bank and was approved. I did the lo offered to put money down over the phone. And still the truck was sold out from under me. I already went threw my bank and was approved. I did the loan application like I was asked to from the dealership. I talked to the financial department told them to be looking for it. and even after that truck was sold I still haven't heard from the financial department. Mr Avery and I had a conversation about the problem and I asked if he would be interested in buying my truck since I was gonna use it to trade in he said he would be interested in it and he would call me back. Well it's been almost a month since we talked and he won't even call or answer his phone. More

This place has no communication between employees, I drove 4hrs for a vehicle that they said was mine and upon arriving they told me someone else has put a deposit down on the vehicle and now all they s drove 4hrs for a vehicle that they said was mine and upon arriving they told me someone else has put a deposit down on the vehicle and now all they say they can do for me is put some gas in my tank More

The men working with us were very polite & made sure our deal was fair & what we wanted. They made sure the truck was clean and ready when they said it would be! I'm very pleased & enjoying my trick! deal was fair & what we wanted. They made sure the truck was clean and ready when they said it would be! I'm very pleased & enjoying my trick! More

Great service! This was a great experience, it didn’t take us very long and everybody was willing to help with any questions, Or concerns. Anything that had to do wi This was a great experience, it didn’t take us very long and everybody was willing to help with any questions, Or concerns. Anything that had to do with the car was set up before we left and we didn’t even have to ask. Thanks! More

Oil Change Paul Thigpen Chevrolet has the best service center I've dealt with! As always I called Jason in service to ask when I could get my oil changed. He s Paul Thigpen Chevrolet has the best service center I've dealt with! As always I called Jason in service to ask when I could get my oil changed. He said today. He sent someone to STC where I work and picked up my vehicle to be serviced. In a few hours the same guy brought my car back with the invoice. I never had to leave my job to take my vehicle, pick it up or to pay for the service. They have exceptional service. More

Awesome experience Wonderful friendly team. Exceptional service. Kid friendly.. beautiful facikity and waiting area. Professional staff always willing to assist and an Wonderful friendly team. Exceptional service. Kid friendly.. beautiful facikity and waiting area. Professional staff always willing to assist and answer any questions or concerns. Not a long wait time. More

Purchased new truck Meshon was a great salesman. He was knowledgeable about the truck and explained it very well. Went out of his way to meet every need and question i ha Meshon was a great salesman. He was knowledgeable about the truck and explained it very well. Went out of his way to meet every need and question i had. More

Excellent Salesman Clint Sumner was exceptionally kind and knowledgeable about the vehicle I was interested and answered all questions. Everyone was friendly a Salesman Clint Sumner was exceptionally kind and knowledgeable about the vehicle I was interested and answered all questions. Everyone was friendly and this is my second purchase with this dealership. More

The worst auto purchase experience I have ever had. We decided on a Silveraido crew 1500 the salesman was not aware that the truck we wanted did not qualify for the available discounts. We discussed the We decided on a Silveraido crew 1500 the salesman was not aware that the truck we wanted did not qualify for the available discounts. We discussed these discounts prior to even looking at the available trucks. This caused a lot of confusion and my spouse felt like we were being taken advantage of. We agreed to purchase a different truck that qualified for the discounts. Our salesman kept disappearing and had to be located multiple times. I filled out forms and was told my credit would not be checked until we decided to move forward with the purchase. He was out of the room five minutes and I started receiving notifications on my phone that my credit had been accessed. We traded or 2016 Jeep Cherokee Trail Hawk and had to get the consumer protection agency involved in order to get the existing loan paid off. It took multiple calls to have the registration electronically processed. I will never set foot in a Thigpen dealership again. Not one person took responsibility to solve our challenges. Dealing with everyone was extremely frustrating and challenging. That was when you could speak to a live person, not one voicemail was ever returned. More