Acura Highland Park - Service Center

Prices have increased and you’re charged to use a credit card. The call center hounds you, because it seems so much more money hungry. We have two Acuras, one in each of our names but I am constantly gettin card. The call center hounds you, because it seems so much more money hungry. We have two Acuras, one in each of our names but I am constantly getting called my husband’s name even when I change the information for service. The world has changed and I can purchase a car with or without my husband. I am not “insert man name’s spouse or wife,” I am my own person and it would behoove you to remedy the situation. I loved Pauly Acura and the family the team was, but this new ownership leaves lots to be desired. Don’t plan on buying another Acura, let alone from this dealership. Especially since every other car brand has an electric car in their lineup. I feel bad for the original service lineup because they are fabulous! More

Great job. Fast efficient. They solved the problem immediately very grateful. Really appreciate all the help. Fast efficient. They solved the problem immediately very grateful. Really appreciate all the help. More

I have been going to the Highland Park Pauly Acura service department for over 10 years now and the service has always been excellent. A great staff--always knowledgeable, professional, friendly and t service department for over 10 years now and the service has always been excellent. A great staff--always knowledgeable, professional, friendly and timely. More

The entire service center team was wonderful-They take great care to make sure my car is in perfect condition! great care to make sure my car is in perfect condition! More

Awesome service as always, you guys are great and made for a smooth visit! Thanks for a smooth visit! Thanks More

Our cars have been serviced by Pauly Acura for over 16 years and I only have good things to say about Roger and his team. Even though the warranties of both cars have expired, all our service continues to years and I only have good things to say about Roger and his team. Even though the warranties of both cars have expired, all our service continues to be performed there. No reason to go elsewhere. They are thorough and fair. It's a pleasure to deal with them. More

Everyone is very nice and I always get the sense they have my best interest at heart. have my best interest at heart. More

I can’t say any bad things about the service and the employees. I feel I always get fair and excellent service from this dealership. employees. I feel I always get fair and excellent service from this dealership. More

Scheduling was a breeze. Always thorough and responsive in addressing issues in a timeymanner. Outcomes are expressed clearly. Always thorough and responsive in addressing issues in a timeymanner. Outcomes are expressed clearly. More

Roger is the best, he always takes care of me like family. I had a nail in my tire, the team got me right in at the end of the day and got me out quickly with a patch. Great team at Pauly from the Ser family. I had a nail in my tire, the team got me right in at the end of the day and got me out quickly with a patch. Great team at Pauly from the Service team, to Sales lead by Hunt. More