I bought a service plan because they promised me a loaner car whenever i come in. He said drop off your car, take a loaner for the day, and pick it up. From day 1, it has been a pain trying to get one. They've now not given me one at all. Only reason i bought it was for the loaner, since i live 25 mins from dealership. They're nice people and building is nice if you have to wait, but they were totally misleading. Funny thing is the guy who sold me the plan now heads the service dept. I talked to him about it, and it's funny how his perspective has changed due to his new tasks.