Peake BMW

This service department should be investigated for a litany of illegal practices. Bait and switch, performing work without authorization and the list goes on. Stay very far away from this dealership. Th litany of illegal practices. Bait and switch, performing work without authorization and the list goes on. Stay very far away from this dealership. They should have their allocations halted and their franchise pulled. More

I was a customer of peake bmw for over 15 yrs after purchasing new cars (335 and 435 Grand coupe). I attempted to have my 9 yr old car serviced there. It required 5 + hrs of work & the rep. said i ciu purchasing new cars (335 and 435 Grand coupe). I attempted to have my 9 yr old car serviced there. It required 5 + hrs of work & the rep. said i ciuld not stay there to wait. I live an hour away and was also refused a loaner car. Only offered a nearby drop off. The work estimate was $2,000. Rudest jerks at. service dept. i have ever dealt with. Owned to Lexuses orior to BMWs and Lexus could not have been more accommodating. Peake is a sad representation of what BMW should be. Too bad Roland andJason Laporte are no longer there! Worst BMW dealership in La. Am being “forced “ to buy a new Mercedes so I dont have deal with the level of incompetence or rudeness that is doled out by Peake. Good riddance! More

I would never give one star but that is the way the system limits you . This dealer is cirrpt, dishonest and totally unprofessional.They have no interest in telling the truth nor doing the job correctl system limits you . This dealer is cirrpt, dishonest and totally unprofessional.They have no interest in telling the truth nor doing the job correctly. They will not even offer you a loaner car. Do not go there. More

Worst customer service ever. This dealership is a joke. No care for customer satisfaction! My car was side swiped and we figured bringing it to a BMW facility it would be fixed p This dealership is a joke. No care for customer satisfaction! My car was side swiped and we figured bringing it to a BMW facility it would be fixed properly. When going to pick up the cars paint had runs in it. When leaving it there to be fixed properly was called 3 hours later and told the car was fixed. A week later now the clear coat is peeling. When told to come in to drop off. Now being told they don't have a rental because of holiday. 2nd in command Mr Barnes comes to lobby to talk to me said he reached out to my husband who has been out of town and informed him that the rental wouldn't be available untill tomorrow! Why would communication start with my husband? No communication was ever made with my husband at all durning this process. Everything has went through me. When asked to talk to the 1 person higher in command then him was told hes at the top, called me by the wrong name and stated that he won't argue with me. No customer satisfaction at all.. worst dealer I have ever dealt with. I have own almost every kind of car. This is absolutely worst customer care I have ever dealt with. I can promise you this is and will be the last time I use this dealership for absolutely anything. And I have told everyone iknow with a BMW to never use this place again. More

Peake BMW has horrible service. I’ve been a loyal customer for over 30 years and their service has declined over the past two years.  The service technician dented the hood on my I’ve been a loyal customer for over 30 years and their service has declined over the past two years.  The service technician dented the hood on my car and did not tell anyone until we were driving off and noticed the damage. They also left grease all over my light colored seats and did not replace screws on the trim. The service manager avoids phone calls. Buyer beware. More

Mr Le in service is awesome and always in time. He always leaves a message and returns the phone calls He always leaves a message and returns the phone calls More

Far and away the worst dealer service I have ever encountered. Absolute garbage. The millisecond the sale is done, you move to the junk pile. The "service" advisor doesn't bother to look at what yo encountered. Absolute garbage. The millisecond the sale is done, you move to the junk pile. The "service" advisor doesn't bother to look at what your appointment is about until you get there, and acts as if you're the idiot for expecting them to have what they need to perform the service THEY SCHEDULED. I would drive 3 hours out of my way to avoid these hacks. More

dishonest and slick, no one takes responsibility, super budget treatment for a luxury price. avoid. budget treatment for a luxury price. avoid. More

Our dealership for 10 or more years. They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowled They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowledgeable about the process. Was also attentive to our concerns and requirements on our search. We found just what we needed. Thank you Mr young for all your help. More

The deal and the service were so good, we flew in from Texas to buy from Peake. Leonard Young made the process as painless as a car-buying experience can be. Texas to buy from Peake. Leonard Young made the process as painless as a car-buying experience can be. More