Peake BMW

This is the worst BMW service department I've been to. The team is nice but the work isn't up to par with BMW standards I feel. They take your money and hand tou back more mess. And this is the one pla The team is nice but the work isn't up to par with BMW standards I feel. They take your money and hand tou back more mess. And this is the one place where my SUV should be safe, not ransacked and have money stolen. I don't care if it's $5 down to .50 cents, staff have absolutely no business going through secure areas and stealing money from folks' cars. This is not standard. I was told "something like this happened in the past, but sometimes bad apples happen". Don't bring your car here, they don't care. It's a mediocre dealership that lacks the professionalism a BMW dealership should have. I would give zero stars if I could. More

David continuously tries to upscale you on repairs that your car does not need. My car came in for a recall and he constantly tried to give me repairs I do not need. One time he help my car hostage and ign your car does not need. My car came in for a recall and he constantly tried to give me repairs I do not need. One time he help my car hostage and ignored all my calls because the insurance had not sent him the money and I had to call my insurance to call him so he could finally answer. All he has done was cause problems and try to get me to do unnecessary repairs that I do not need. Please stay away from it at all cost More

This service department should be investigated for a litany of illegal practices. Bait and switch, performing work without authorization and the list goes on. Stay very far away from this dealership. Th litany of illegal practices. Bait and switch, performing work without authorization and the list goes on. Stay very far away from this dealership. They should have their allocations halted and their franchise pulled. More

I would never give one star but that is the way the system limits you . This dealer is cirrpt, dishonest and totally unprofessional.They have no interest in telling the truth nor doing the job correctl system limits you . This dealer is cirrpt, dishonest and totally unprofessional.They have no interest in telling the truth nor doing the job correctly. They will not even offer you a loaner car. Do not go there. More

I was a customer of peake bmw for over 15 yrs after purchasing new cars (335 and 435 Grand coupe). I attempted to have my 9 yr old car serviced there. It required 5 + hrs of work & the rep. said i ciu purchasing new cars (335 and 435 Grand coupe). I attempted to have my 9 yr old car serviced there. It required 5 + hrs of work & the rep. said i ciuld not stay there to wait. I live an hour away and was also refused a loaner car. Only offered a nearby drop off. The work estimate was $2,000. Rudest jerks at. service dept. i have ever dealt with. Owned to Lexuses orior to BMWs and Lexus could not have been more accommodating. Peake is a sad representation of what BMW should be. Too bad Roland andJason Laporte are no longer there! Worst BMW dealership in La. Am being “forced “ to buy a new Mercedes so I dont have deal with the level of incompetence or rudeness that is doled out by Peake. Good riddance! More

Worst customer service ever. This dealership is a joke. No care for customer satisfaction! My car was side swiped and we figured bringing it to a BMW facility it would be fixed p This dealership is a joke. No care for customer satisfaction! My car was side swiped and we figured bringing it to a BMW facility it would be fixed properly. When going to pick up the cars paint had runs in it. When leaving it there to be fixed properly was called 3 hours later and told the car was fixed. A week later now the clear coat is peeling. When told to come in to drop off. Now being told they don't have a rental because of holiday. 2nd in command Mr Barnes comes to lobby to talk to me said he reached out to my husband who has been out of town and informed him that the rental wouldn't be available untill tomorrow! Why would communication start with my husband? No communication was ever made with my husband at all durning this process. Everything has went through me. When asked to talk to the 1 person higher in command then him was told hes at the top, called me by the wrong name and stated that he won't argue with me. No customer satisfaction at all.. worst dealer I have ever dealt with. I have own almost every kind of car. This is absolutely worst customer care I have ever dealt with. I can promise you this is and will be the last time I use this dealership for absolutely anything. And I have told everyone iknow with a BMW to never use this place again. More

Peake BMW has horrible service. I’ve been a loyal customer for over 30 years and their service has declined over the past two years.  The service technician dented the hood on my I’ve been a loyal customer for over 30 years and their service has declined over the past two years.  The service technician dented the hood on my car and did not tell anyone until we were driving off and noticed the damage. They also left grease all over my light colored seats and did not replace screws on the trim. The service manager avoids phone calls. Buyer beware. More

Mr Le in service is awesome and always in time. He always leaves a message and returns the phone calls He always leaves a message and returns the phone calls More

Far and away the worst dealer service I have ever encountered. Absolute garbage. The millisecond the sale is done, you move to the junk pile. The "service" advisor doesn't bother to look at what yo encountered. Absolute garbage. The millisecond the sale is done, you move to the junk pile. The "service" advisor doesn't bother to look at what your appointment is about until you get there, and acts as if you're the idiot for expecting them to have what they need to perform the service THEY SCHEDULED. I would drive 3 hours out of my way to avoid these hacks. More

dishonest and slick, no one takes responsibility, super budget treatment for a luxury price. avoid. budget treatment for a luxury price. avoid. More