Peake BMW

Poor Customer Service After the scheduled service was completed, the vehicle was returned with the plastic seat cover bunched up and the foot-well paper still in it, unwash After the scheduled service was completed, the vehicle was returned with the plastic seat cover bunched up and the foot-well paper still in it, unwashed, and apparently driven for several miles for no reason! Oh, they didn't even bother to print and give us a receipt with the list of services done. We had to return and request a copy, much to the consternation of the lady at the counter. More

Poor customer service from Anson Westerfield I want to share my not so pleasant experience with the rest of you so that hopefully you won’t have the same experience I had with this dealership at I want to share my not so pleasant experience with the rest of you so that hopefully you won’t have the same experience I had with this dealership at the end of June 2019. I dealt with Anson Westerfield at Peake BMW, who by all accounts, was just a poor salesman to deal with. His communication and follow through were terrible. I was an out-of-state buyer on a used 2016 228i and Anson Westerfield did not want to confirm anything in writing over email. Some of his limited emails were poorly written and did not answer all of my questions. He would answer his phone with “hey”, instead of addressing his customer by name or answering in a professional manner, one expected from a reputable dealership. The day before I was scheduled to fly to New Orleans to pick up the vehicle, all communication with Anson ceased. At about 7pm that night I received an email from Geoffrey Barnes stating the deal was not what Anson and I agreed to and the dealership would not promise to hold the vehicle for me. I was put in a difficult position because the terms of our agreement were changed and even if I did arrive the next day, there was no guarantee the car would be there. At the end, I ended up not flying out there. I never heard back from Anson Westerfield nor from Geoffrey Barnes. This poor customer service is not what I expected dealing with a BMW dealership. Shame on them. More

Pleasure to do business with Peak BMW/Alex Darouiche My husband and I had a very pleasant experience buying our car. Alex was very friendly knowledgeable and patient. He listened and helped us to find My husband and I had a very pleasant experience buying our car. Alex was very friendly knowledgeable and patient. He listened and helped us to find the best vehicle we were looking for. No pressure, no empty promises. Highly recommend. More

Alex Darouiche great job Alex Darouiche of BMW was very helpful at Peake BMW in getting me a new car. He knew what he was talking about and help me make my selection! Alex Darouiche of BMW was very helpful at Peake BMW in getting me a new car. He knew what he was talking about and help me make my selection! More

Easy.... efficient.... kind The staff was excellent ... Alex Darouiche is wonderful!!! He went out of his way to make the experience enjoyable. It was a great time purchasing t The staff was excellent ... Alex Darouiche is wonderful!!! He went out of his way to make the experience enjoyable. It was a great time purchasing the vehicle with all the staff. More

We just bought a new 430i. Alex Darouiche was our Salesman. Alex was attentive, professional, and a pleasure to deal with. Alex made our transaction a breeze. Every detail was h Alex Darouiche was our Salesman. Alex was attentive, professional, and a pleasure to deal with. Alex made our transaction a breeze. Every detail was handled with ease. If you’re in the market for a new or pre-owned BMW Pealke BMW is the place and Alex is the man. We’re delighted. . Thank you, Rick and Marcia More

Product Specialist Courtney is the girl to see whenever your having issues with your phone or just to answer any questions about your BMW. She’s very knowledgeable about Courtney is the girl to see whenever your having issues with your phone or just to answer any questions about your BMW. She’s very knowledgeable about the product and great customer service skills. Thank you Courtney for all your help. More

Satisfied Customer My salesman was Alex Darouiche and at the end of the deal, he didn’t get much of a commission, but made sure I was a happy customer. He even gave me a My salesman was Alex Darouiche and at the end of the deal, he didn’t get much of a commission, but made sure I was a happy customer. He even gave me a bag of gifts! I had a very pleasant experience More

New CPO BMW 320i I will simply echo the last review posted on this site as I don't think I could say it any better.... I had the pleasure of working with Alex Darou I will simply echo the last review posted on this site as I don't think I could say it any better.... I had the pleasure of working with Alex Darouiche in purchasing my latest BMW. He really went above and beyond all expectations. His courteous demeanor and attitude made this experience at Peake BMW worthy of acknowledgment!! Thomas S More

New BMW - CPO - for me 😀 I had the pleasure of working with Alex Darouiche in purchasing my latest BMW. He really went above and beyond all expectations. His courteous demeano I had the pleasure of working with Alex Darouiche in purchasing my latest BMW. He really went above and beyond all expectations. His courteous demeanor and attitude made this experience at Peake BMW worthy of acknowledgment!! I thank my family member for her honest referral and other Peake BMW employees (Katelyn & Roberto & Jeremy) for their due diligence. I am a very happy customer!! Calendar year 2020 - I may purchase my next SUV!!😇 More