Pearl Motor Company

I have had mixed experiences with this dealership over more than 12 years. I know it well having purchased 5 cars from this dealership. Sometimes I have had great experiences. At other times I have had more than 12 years. I know it well having purchased 5 cars from this dealership. Sometimes I have had great experiences. At other times I have had terrible experiences. My best experiences have been with my sales representatives. Chris Lewis is a positive for this dealership. Chris goes the extra mile for me and has assisted with issues with other departments bringing about a positive outcome. The Service Department has had a number of serious issues involving several different individuals. Service Department supervisory personnel come and go. A positive, friendly and helpful attitude has been hard to find at times from Service Management personnel and their assistants. I have had no complaints with any service associate who works directly on the car. I have been given false and erroneous information by a previous Service Manager (who is no longer with the company). My current vehicle (an Acadia) had been brought in 5 times for the same problem without a solution. It was finally solved by a Supervisory Manager outside of the dealership who knew how to fix the issue. Months later, a Safety Recall was issued for the problem I brought to the dealership's attention months before. It is too bad because this dealership is now in a new and modern building which is clean and very appealing. I have no idea whether Supervisory Personnel at each dealership must attend and "graduate" from a Leadership and Training program before being placed in a key leadership position at a dealership that deals with the public. The public is NOT the "enemy"! The public buys the cars that keep them employed and they need to be treated properly and with respect. More

I wouldn't count on them saying that a car is available. They told me the vehicle was available and I said I could purchase it. It was a little weird because I was going there to buy it on the spot with fin They told me the vehicle was available and I said I could purchase it. It was a little weird because I was going there to buy it on the spot with financing approved/check within 2 hours of the appointment and the salesperson says it's not available now. However, they didn't actually sell it until 2 days later. My guess is I got substituted in by someone else who has a personal relationship. The guy was nice and apologetic, but it's a key thing to tell a customer something that isn't true and they rely on it. There really wasn't even an effort to make it right or say there's something else available. I had looked at this as a first buy for our company which would have resulted to more purchases in the future. They seemed to not care about the business at all. I like investing in places like Mexico where I have land to keep business local, but this is a place I will be avoiding. Most of all the other places and customer service are excellent. More

They fixed an issue that was not covered under the factory warranty. This is Pure awesomeness factory warranty. This is Pure awesomeness More

Where do I begin. ..How bout the beginning. I have a 2004 Silverado, and about 2 years ago, it developed a 30mA battery drain problem. Took it to Pearls for repair. Lon ..How bout the beginning. I have a 2004 Silverado, and about 2 years ago, it developed a 30mA battery drain problem. Took it to Pearls for repair. Long story short after a new battery and starter (over 1200), the problem persists. Then, they tried to get me to remove the after market remote start system with zero diagnostic evidence to support that course of action. I politely declined doing that. My truck now has a 300mA (yes, 300mA) drain. I just disconnect the battery when I'm not using it. To Pearl's credit, they did give me half my money back for the unneeded parts/labor. Fast forward to now... In March, I bought a 2018 GMC Sierra Denali from Vroom. Upon unloading it, I noticed a problem and immediately contacted Vroom. They told me to have it diagnosed, which I did. I waited a week for an appointment at Pearl Motors, and I'm not real sure what they did to "diagnose" the problem, but they had it in the shop for less than 1/2 hour and told me the "guards" were broke off of the running board motors, and was getting dirt, mud, water and snow in them, and it needed both of the motors replaced (to the tune of just over 1400. (Vroom sent me a check to have them replaced). After having them replaced, while still in the parking lot, I checked the operation of the running boards and the symptoms were EXACTLY the same as they were when I initially took it them. For the record, I have both of the old motors. and there is no evidence of anything (guards) being broken off. Then, I was told I needed both sensors replaced. Parts ordered, another week and finally, the truck seems to be fixed. Again, to Pearl's credit, they only charged me for the part (Just over 100). They didn't charge me labor to install the one sensor that was actually broke. When I brought up the fact that I didn't care to pay for parts I didn't need, and since the symptoms were unchanged, I assume I didn't need 1400 worth of motors...Things got "interesting" in the parking lot with a couple of employees (not sure who they were, I assume a service advisor and a manager). They didn't care for being called out. With my previous experience with them on top of this one, I have come to this conclusion....Pearl doesn't have any problem spending their customer's money just throwing parts at a problem, they don't seem to have any idea how to actually troubleshoot them. While the sales department may be top notch, I wouldn't recommend using the mechanical side for even an oil change. I believe I'll find another shop to have my vehicles repaired in. At least my running boards now work correctly! Thank you, Pearl More

Dina was very helpful throughout the buying/trading process. The rest of the team there was also very helpful and we would definitely recommend to anyone. process. The rest of the team there was also very helpful and we would definitely recommend to anyone. More

Best dealership I have purchased a vehicle from and had service work done. Outstanding experience every visit. service work done. Outstanding experience every visit. More

The staff are always kind and helpful. The dealership is clean and kept up well. A joy to do business with. clean and kept up well. A joy to do business with. More

Andy and Jacob go the extra mile to work with you to solve the problem. solve the problem. More

Service team is thorough, helpful and courteous. All employees that I have encountered are friendly. The service staff is very conscious of their customers time. employees that I have encountered are friendly. The service staff is very conscious of their customers time. More

The technicians went above and beyond to help us. We are from texas and had gone up for a reunion. Your staff rocks!! Kudos to your dealership and the tech from texas and had gone up for a reunion. Your staff rocks!! Kudos to your dealership and the tech More