Pearson Chrysler Jeep Dodge

HORRIBLE SERVICE! DO NOT VISIT THEM! Go somewhere else! I ordered a part with a very nice gentleman named Steve. The part arrived 3 days later and Steve called me info DO NOT VISIT THEM! Go somewhere else! I ordered a part with a very nice gentleman named Steve. The part arrived 3 days later and Steve called me informing me that I could come and pick it up! I arrived at the location and unfortunately Steve was gone for the day! Picked up my part from another sales rep, had a hard time finding it, not sure why?! He verified my name and when he came back to deliver the part he asked me for a receipt when Steve had told me it shows in the system that is paid and I don’t need to bring anything further. Anyways, he did gave me the part without a receipt, THANK GOD! I tried to install the plastic part in their service center but the piece would not stay (probably was not putting it correctly), the piece would not snap into place. I asked a younger gentleman to assist me since he was working in the service center. He tried couple times by trying to force it but it wouldn’t click/stay in place. That’s when the HORRIBLE experience started, he asked for help from a service advisor named “DOUG”. If you hear that name minus well RUN! The guy is not helpful and very arrogant, maybe incompetent to say the least! He did not came to assist at first, rather told us he had things but he was walking around. Finally he came over to “assist”, and the first thing he said was that I needed to buy a new piece because the one we had had bended clips by trying to force it into place (younger gentleman). Again, all I asked him to tell me was how to place it into place. Obviously he didn’t know and he didn’t want to help. Doug put the part down and left! I stayed there with the young kid, watching YouTube videos and finally got it in place! Did not needed a new part, just some direction on how to install it. Again, I wish the young kid goes somewhere else to work bc working with people like Doug won’t be beneficial to him. It’s a shame to have people that can’t even assist! We have at least 5 jeep/dodge vehicles, I can tell you for sure that my family won’t visit them EVER again! Thankful for options around. You should fire DOUG! More

When I asked about the vehicle they couldn't find the key. After waiting for 20 minutes they finally find the key. I drive the vehicle and notice the transmission is slipping. They have it checked and te key. After waiting for 20 minutes they finally find the key. I drive the vehicle and notice the transmission is slipping. They have it checked and tell me they're ordering a transmission. After waiting nearly 2 weeks, they inform me they can't find a USED transmission. If I would have known they were going to put a JUNK YARD transmission in it, I wouldn't have wasted my time. They aren't an honest place to deal with. More

Very disappointed in communication and honesty with service appointments and how they are conducted. Very friendly and helpful at the beginning. I made an 8:00 am appointment and arrived at 7:45 am to service appointments and how they are conducted. Very friendly and helpful at the beginning. I made an 8:00 am appointment and arrived at 7:45 am to diagnose the engine check light. I also provided the engine code. I explained to the service rep. the engine code and was told I could drop the vehicle off in the morning and they would take care of it. So I spent most of the day waiting and waiting. At 3:15 pm I decided to drop by and inquire on estimated time when the repair would be completed. Now this is where it starts. I was told there were other customers ahead of me and they haven't looked at the vehicle and they might not have the part. I took my vehicle and left. So what is the point of making an appointment? How do you not know if you have the part or not, even when informed of the issue? They stated they could still diagnose the problem ($100+) but may or may not have the part. What's the point. I will not take my vehicle to this dealer ever again. More

Long time customer of 5+ vehicles, had to request a REFUNDABLE deposit back and got berated by the sales manager and OWNER about what a terrible person I am do sticking them on a deal with a refundable REFUNDABLE deposit back and got berated by the sales manager and OWNER about what a terrible person I am do sticking them on a deal with a refundable deposit when let’s be honest, they do this to people every day. Prices have always been a little high but I never cared because I liked their people, Turns out when the tables are turned not only will you get to meet the owner, he’ll tell you what a terrible person you are shortly after. After 13+ years of purchasing from them and referring friends, never again. Very disappointing. More

Had my 2014 dodge ram repaired had transmission problems Had my 2014 dodge ram repaired had transmission problems stuck in fourth gear $1800 later problem was still thereWould not take my vehicle to the ser Had my 2014 dodge ram repaired had transmission problems stuck in fourth gear $1800 later problem was still thereWould not take my vehicle to the service center poor service More

My husband and I went in to compare the vehicle that Pearson had versus another car at another dealership. Christian Johnson and his Manager, Pete Bilodeau were very kind and provided excellent custome Pearson had versus another car at another dealership. Christian Johnson and his Manager, Pete Bilodeau were very kind and provided excellent customer service despite us being difficult. In the end, their customer service and value won, over the vehicle that honestly had better mileage and more bells and whistles! They were more than willing to work with us through our needs and comparisons of the other vehicle. I will recommend them to my friends and family. More

Great Experience I tried buying from 4 other dealerships and had bad experiences, until I went to Pearson. They treated me like I mattered to them and they gave me a g I tried buying from 4 other dealerships and had bad experiences, until I went to Pearson. They treated me like I mattered to them and they gave me a great deal. I would give them 6 stars if I could. Great experience from start to finish! More

Unbelievable I was traveling through Richmond, VA,, from St. Louis, Mo, when I had a trailer issue. I also had a “Perform Service” message pop up on my 2017 Ram 35 I was traveling through Richmond, VA,, from St. Louis, Mo, when I had a trailer issue. I also had a “Perform Service” message pop up on my 2017 Ram 3500. I took my truck to Pearson Chrysler near Richmond, but I was told that I needed an appointment. I was told, around 9:30 this morning, that they could schedule me for an appointment the next day to plug into my truck, and determine the fault. I told them that I was from out of town, but I had never heard of that. Again, they told me that I needed an appointment just to plug into my truck and determine the fault. A local man told me to take it to Whitten Brothers Of Ashland, that Pearson’s is horrible service. I drove to Whitten Brithers Of Ashland, and their customer service is what you would expect of any customer oriented service department. They evaluated it, and told me that it was a Crank Case matter, but was not a serious fault. I asked if they could squeeze it in, and Whitten Brothers Of Ashland checked with their diesel mechanic, and verified that they had the part. They completed it in very little time, and got me back on the road. More

Awful Service Center Staff Unresponsive, impolite, lazy!! I pulled into the service center to have my mirror repaired. No one spoke or acknowledged my presence. This is the 3rd Unresponsive, impolite, lazy!! I pulled into the service center to have my mirror repaired. No one spoke or acknowledged my presence. This is the 3rd time ive had to visit this center. What I've found to be consistent, their poor attitudes and lack of desire to solve customer issues. Service guy instructed me to drive up the street to find someone to fix it! More

Poorly run dealer I left my Jeep with this dealer and when I picked it up, they had cracked the side window. I reported it promptly and hey asked me to bring it in for I left my Jeep with this dealer and when I picked it up, they had cracked the side window. I reported it promptly and hey asked me to bring it in for them to see. After taking another couple hours away from work to bring it in, they declined to accept responsibility for their damage. The unfriendly experience I had in the past with their staff in conjunction with this experience was all I needed to decide to never leave my vehicle here nor buy another vehicle from Pearson again. This is a poorly run dealer and not worth the risk. More