Pearson Ford

Been taking my car to Pearson for the last 10 years, but never again. I took in my car for a squeaky issues eminating from the back left wheel area. They said they would need to order parts to fix a bus never again. I took in my car for a squeaky issues eminating from the back left wheel area. They said they would need to order parts to fix a bushing and a sway bar and I agreed. They said they could not replicate the squeaking but they thought they saw where it was coming from. After a week they texted to let me know they ordered the wrong parts by accident and it would be another week (roughly) to get it completed. I said no worries, mistakes happen, I can live without the car for another week. When they were done and I got the car back, I reproduced the squeaking issue on the way home. So now we're at -$600 and 2 weeks without my daily driver for nothing. I waited a few weeks because I needed the car for work. I finally took it back in and said it was still happening. They took it and said they think they knew what was causing it this time, but still could not replicate it. I said hold on, let me come in and help you reproduce this, because it is not hard to do, and I want you to be sure this time so I don't spend money for nothing. I came in, replicated the issue, and they said they're pretty sure it was my rotor and maybe brakes. I said this would be a good time to replace the rusty caplipers as well, and specifically I was hoping to get some nice cherry red calipers to enhance the curb appeal of the car. They said sure and I left the car with them again. Over a week goes by, they said it's ready. I go to pick it up and what do I find, standard grey calipers on the car. I said this is not what we agreed on, and to keep the car and let me know when they get the right calipers installed on it. After a few days I get a text saying that they could paint them for me. I said I don't want painted calipers, I wanted the nice ones from the store, not painted over ones. More time passes. They said they can't return the ones I've paid for already because they were already installed, but that they could paint them instead. So they ordered the wrong parts, installed them to make them unreturnable, before I had a chance to say anything. This portion cost over $3000 and took over 2 weeks without the car again, for a grand total of almost $4k in expenses for the wrong part and them skirting around the issue instead of fixing their mistakes. They do not deserve your business, find a better shop that cares about getting jobs done right. More

Sales and service did a great job of finding the car I wanted! Dylan V! wanted! Dylan V! More

I wish I had read these reviews before purchasing my vehicle with them in late 2024 - the service at Pearson is the absolute worst you can find - they do not pick up the phone, do not reply to messages, vehicle with them in late 2024 - the service at Pearson is the absolute worst you can find - they do not pick up the phone, do not reply to messages, rarely reply to texts (and then tell you to call to leave a message no one replies to). I even emailed the owner who did not reply. I cannot imagine a business less interested in their customers - I wholeheartedly regret purchasing from Pearson and hope to spare others this frustration. They will even tell you they have loaners, but then later another will tell you they don't as a matter of policy! what little texts you get no one uses their name (should tell you something...). Once I waited and was told it would be an hour - after 2 hours they had not even started on it. I could go on, just avoid this place at all cost. More

Take note of the warnings on Service. This is the worst service department I have EVER experienced. Three strikes. Yesterday was the third time that I took my vehicle to them, only for This is the worst service department I have EVER experienced. Three strikes. Yesterday was the third time that I took my vehicle to them, only for them to keep the car multiple days and not even touch the vehicle. No phone calls, no updates, just did not get around to the vehicle, and this was with a prescheduled appointment for oil change and alignment. This is the third strike, shame on me for giving them multiple attempts. Will never go back. More

Poor service dept. can’t talk to service department to get information to get information on car can’t talk to service department to get information to get information on car More

DO NOT take your car to get repaired here. They have had our car for FOUR MONTHS and have every excuse in the book to not have it ready. I have purchased several vehicles there and will NEVER They have had our car for FOUR MONTHS and have every excuse in the book to not have it ready. I have purchased several vehicles there and will NEVER buy another car from them again. More

I wouldn’t recommend this place to anyone. I Bought a truck then they attempted to sell me an extended warranty, months after the purchase I start using my heat and it smells like rotten eggs, I Bought a truck then they attempted to sell me an extended warranty, months after the purchase I start using my heat and it smells like rotten eggs, took it to a mechanic and the catalytic converter is bad, costing over $2,500 and come to find out if I would have purchased this wonderful warranty they attempted to peddle on me it wouldn’t have even been converted this! They responded to my first “stellar” review promising to “make things right” with this lemon of a car they sold off their lot with smiles and handshakes but when I called as implored to by the Pearson associate no answer or call back. Wonder why? They don’t care about the client and only care about selling crap cars to make a quick buck. Sad what the world has turned into. More

I highly advise those looking for a used vehicle to look somewhere else. Pearson Ford does not do their due diligence to inspect vehicles before selling them to customers and/or ignored an alert. I bought somewhere else. Pearson Ford does not do their due diligence to inspect vehicles before selling them to customers and/or ignored an alert. I bought a used X5 from them on 11/3 and the following day I was receiving a battery control check message. I read sometimes if a battery was recently replaced or not registered it would clear itself. Every 2-3 cranks I got the battery message. I called Pearson Ford to inform them of the issue on 11/12 and was told that Mike Cazzel was the used car manager and he would call me back. I gave Mr. Cazzel a week to return my call and he never did. After the holidays on 11/27 I took the car to BMW and turns out the car battery is going bad, it costs over $1700 to replace/register, and is currently on backorder. I called and was finally able to talk to Mr. Cazzel from the BMW dealership to inform him of the issue the X5 has. He stated he would not make a decision that day and told me he would call me back. I emailed Mr. Cazzel the invoice from BMW and date time stamp pictures showing the alert. Apparently Pearson Ford is not upholding to their values because he refuses to return my calls. I reached out to the finance manager as well and he said he would have Mr. Cazzel call me today and he has not and is off today. So I still have temp tags and looking at a $2400 bill after a brake flush, diagnostic, and battery replacement. I know this car was not properly inspected for a few reasons: the pictures they listed the vehicle with shows the tire pressure was low and the same night I had to inflate the tires, the trunk was littered with dog hair, and they attempted to remove the bulk of the tar off of it from being in a construction area but I had to invest in a $250 detail to clean it up. On top of all this my new car now sits at BMW indefinitely until the battery is off backorder. There are a couple reviews that have experienced similar issues and as you can see they only address good reviews. This is not how you do business and I strongly advise against purchasing a used car from them. More

This has been one of the most stressful car-buying experiences I have ever had. I worked with their salesman, Craig, and since my purchase, I have had multiple issues, and not a single person has assi experiences I have ever had. I worked with their salesman, Craig, and since my purchase, I have had multiple issues, and not a single person has assisted me. During the buying process, Craig did not clearly explain fees until I was ready to make the purchase. He promised completely false things (which I do expect from a car salesman), and never once ensured that I was satisfied with my purchase. I purchased a used vehicle from out of state and had it delivered to me. When I took it to my dealer for a quick check of things, they found clear damage that was not disclosed by the seller. Resulting in hundreds of dollars to repair. When I reached out about this, I never heard back from anyone. I was told that I needed to speak with two different people, and not once did I receive a response or a callback. The dealership I took my vehicle to, had clear documentation of the damage and I offered to send it to Pearson. However, Craig subsequently began ignoring me. I found out today that when they submitted the paperwork for the PA DMV, they did not request that the vehicle be registered, only titled. This is done on the same form as the one to request the title, so it was something that Pearson missed when sending their paperwork. I typically try to work with a business to resolve an issue before resorting to publicly expressing my issue, but since the dealership has not made any effort to communicate with me it seems this is the most reasonable option. Overall, the process was frustrating from start to finish. I am completely satisfied with the vehicle I purchased, because of the type of vehicle it is. Not because of the dealer, who was dishonest and careless in their process. It is very possible that if I had been an Indiana resident they may have treated me better because I was in the immediate area. And maybe I would have had a better experience. But I am still a customer, regardless of the state I live in. Overall, truly disappointing experience. I will never purchase with Pearson Ford again. More