Pearson Ford

Amazing staff! Great experience! The atmosphere at Pearson was amazing! Charlie, was very helpful and displayed amazing customer service during the process of me selecting the right v The atmosphere at Pearson was amazing! Charlie, was very helpful and displayed amazing customer service during the process of me selecting the right vehicle. Highly recommend Pearson Ford! More

Mary Barwick We can not rave enough about Mary Barwick. Her care, knowledge, humor and kindness is unsurpassed. We visited several dealerships and walked away be We can not rave enough about Mary Barwick. Her care, knowledge, humor and kindness is unsurpassed. We visited several dealerships and walked away because of the salespersons. She was a breath of fresh air and we knew immediately we were going to buy from her. Thank you, Mary, for being such an awesome salesperson. You rocked our world!?? More

Wrong Answer....Right Correction I wanted the wheels and tires from a 2012 Ford Explore switched to a newly purchased 2017 Ford Explore. They switched the wheels/tires based on a com I wanted the wheels and tires from a 2012 Ford Explore switched to a newly purchased 2017 Ford Explore. They switched the wheels/tires based on a comment "we do it all the time" and I was pleased. The wheels/tires switch soon turned "low pressure warning" lights on and they continued to come on for days and would only go off when the vehicle was turned off. The next time out, after about 20 - 30 miles "warning light for low tire pressure" came on. I checked the tires and the pressures were fine in all the tires but the "warning" lights were driving me crazy. I went back in to the dealership and they told me that the pressure sensors in each tire would have to be changed (@$550) for the four. They said the 2012 Ford Explore sensors had changed by 2017 which was my new car. I was NOT happy. I would not have switched the wheels/tires between the two vehicles had I know this. They admitted they didn't know it either. (An honest response.) Bill Haygood told me he would see if he couldn't make things right. I went into the dealership to pick up the car ready, unfortunately, to pay $550 for a mistake I made based on bad information I received from the dealership. Bill Haygood said, "It has been taken care of.....here are your keys." This was a wonderful example of a car dealership doing the right and honest thing. "I shall return." More

Excellent from start to finish I found the car and dealership on cars.com. I had immediate response from Melissa and continued immediate response on my questions. I drove 3 1/2 hour I found the car and dealership on cars.com. I had immediate response from Melissa and continued immediate response on my questions. I drove 3 1/2 hours to Pearson to see the vehicle and met Melissa in person. She was as nice in person as her e-mail responses were and the dealership was great. Everyone was friendly and helpful. I totally love the Mustang I purchased. Thanks Melissa and Pearson Ford. More

Maintenance service Thank you Bill Haygood for helping me make a convenient service appointment. All was completed exactly when I expected and everyone was cordial and he Thank you Bill Haygood for helping me make a convenient service appointment. All was completed exactly when I expected and everyone was cordial and helpful! Always a pleasure to visit Pearson Ford! More

Issue after purchase but it was taken care of. I purchased a used car from Pearson and after getting it on the interstate I realized there was a suspension problem. I ended up calling Pearson after I purchased a used car from Pearson and after getting it on the interstate I realized there was a suspension problem. I ended up calling Pearson after having it checked out and they took care of the issue at no cost to me. It's always a breath of fresh air when you find a company that will do more than what is required and go the extra mile. More

Wonderful car purchasing experience! Pearson Ford has a great selection of new, pre-owned, and used vehicles first of all. Plus it is in one of my favorite places - Zionsville. What made Pearson Ford has a great selection of new, pre-owned, and used vehicles first of all. Plus it is in one of my favorite places - Zionsville. What made it so great this time was our experience with our very helpful sales person Katrina Jewell. She is very knowledgable about all makes and models and if she doesn't know, she will find the answer for you. She was not pushy at all and was truly a joy to be around for the two days that my wife and I were there. The whole entire process I felt at ease like we had known each other before this meeting. She has a very warm and friendly presence about her and is a natural for sales I think. This is a rare thing, because I have only encountered this maybe one other time. Thank you Pearson Ford for taking a chance with her. We will be coming back again and telling our friends about her and our experience at Pearson Ford! More

Always a wonderful experience Recently I had to purchase two vehicles within a 30 day period (one was totaled in an accident) Both times I decided to come to Pearson Ford. No matte Recently I had to purchase two vehicles within a 30 day period (one was totaled in an accident) Both times I decided to come to Pearson Ford. No matter how many times I went to Pearson, whether it be for test driving, oil changes, or general questions about my new car, every person I came into contact with was very delightful. Everyone genuinely seemed to enjoy their job and their coworkers. An amazing environment to be surrounded in. When purchasing my vehicles I worked in majority with Michael Daniels, he was very flexible with my schedule and my boyfriends (we are both in the service industry working 50+ hours a week). He was very knowledgeable and answered many questions I had (I used to be very skeptical of Ford products) and reassured me of it's quality. His personality was very fun but professional, he definitely took all the different stresses out of purchasing a new vehicle. Even when it boiled down to the paperwork, John was very informative of all the information and explaining to me the situation I was put in after my accident. He explained everything very well and I wasn't left with any questions or loose ends. I recently came in for an oil change and also had a great experience, again everyone was very pleasant, even though there is a huge renovation going on which I understand can be stressful. I really enjoy that everyone seems to function as a team. It took a little longer than expected but Bill was very prompt on updating me and taking care of everything I needed with no surprise costs. I am definitely going to continue coming to Pearson for all my car related needs, and refer people who are currently car hunting. Keep up the amazing work! :) More

Excellent Experience! Michael was a pleasure to work with. He found what I wanted and work with me to get the best deal. He explained the entire process and my car was re Michael was a pleasure to work with. He found what I wanted and work with me to get the best deal. He explained the entire process and my car was ready and waiting when I came to get it. I will visit him again when I am ready for my next car! Kerri R More

A very pleasant experience Jay did a phenomenal job presenting me with options and discussing which of them made the most sense for my situation. It was a fun and efficient car Jay did a phenomenal job presenting me with options and discussing which of them made the most sense for my situation. It was a fun and efficient car buying experience with him, and I felt well taken care of as his customer. More