Pearson Ford

Great Customer Service!!!!! I bought my car at Pearson because of Katrina Jewell. As soon as I met her my car buying experience improved greatly!! She is friendly, courteous, and I bought my car at Pearson because of Katrina Jewell. As soon as I met her my car buying experience improved greatly!! She is friendly, courteous, and I was very impressed with her knowledge of cars! A real joy to do business with! If you go to Pearson, you should definitely ask for Katrina!! More

Wonderful car buying experience!!! Before I went to Pearson's, me and my family went to Andy Mohr's Ford in Plainfield and had a horrible experience at Andy Mohr's. Then we decided to g Before I went to Pearson's, me and my family went to Andy Mohr's Ford in Plainfield and had a horrible experience at Andy Mohr's. Then we decided to go to Pearson's and browse around for a 2015 F-150. After we couldn't find a particular one we we're looking for, Katrina greeted us with smile and told us no worries, she'll find the exact one we're looking for. With a matter of minutes, she was able to find the exact truck we had in mind and was able to get it to us in just a couple of days. She was an absolute professional, kind, and courteous during our transaction and made us feel at ease with no issues. If going to Pearson's, I would absolutely recommend Katrina to help you... More

Second Opinion While my initial car purchase experience was poor (previous review), Pearson Ford has reset the bar since. Higher – much higher, not only for Pearson While my initial car purchase experience was poor (previous review), Pearson Ford has reset the bar since. Higher – much higher, not only for Pearson Ford but for all dealerships. They took ownership of the issues and my perception of the situation (vs. customer is wrong, this is why), made an immediate and concerned effort to address each aspect of the purchase and spent countless hours and staff to work with me on a solution. I’m a hard person to crack; Pearson Ford went well beyond the call of customer service and delivered on their promises without reservation. I took delivery several weeks from the first visit. While we (my wife and I/Pearson Ford) had a rough beginning, I’m thankful to have worked with team at Pearson Ford: Ben Weir (GM – honest (hard to find) and responsive) Evan Myers (Sales – young salesman who genuinely listens to understand; bright future) John Pearson (Finance – not often you find a finance mgr you could carry a conversation, smile or laugh with) John Pearson (Ownership – while our conversation was brief, I appreciated his visit and behind-the-scenes support) In short, I’m actually happy how this panned out. I was able to meet and get to know the team as people rather than salesmen. I’ll be reaching out to Pearson Ford first, going forward….for a lifetime. Please visit wodforwishes.com – Pearson Ford has teamed up with CrossFit to benefit Make-A-Wish. More

Great car buying experience! I began looking for a car by using truecar.com. I knew exactly what I wanted. I entered everything online and submitted. Within 10 minutes I received I began looking for a car by using truecar.com. I knew exactly what I wanted. I entered everything online and submitted. Within 10 minutes I received a call from Katrina. We chatted back and forth for a couple of hours. Katrina searched and found the exact vehicle within a few hours. 4 days later I was driving my new vehicle! Katrina kept me informed and was a joy to do business with. She made my new car buying experience very pleasant. I highly recommend Pearson Ford and Katrina. More

Vehicle Purchase Experience was good, but not our Service Ex Our new car purchase experience was good, but not our service experience. We took the vehicle in for a first oil change and things seems to be good. Our new car purchase experience was good, but not our service experience. We took the vehicle in for a first oil change and things seems to be good. At 1,500 miles I checked my oil and it was all the way up the stick. Upon evaluation of the issue, I drained a quart and a half out of the engine to get it to the top of the oil fill mark on the stick. I checked it several times before and after as I could not believe it. I called the GM, Ben Weir, and was sent to voice mail so I wrote him. What I got back was weak as a response. For them to have a Ford mechanic make this kind of a mistake, I was outraged. The GM asked what he could do to regain my business. I told him I wanted the next oil change for free and I wanted it right. He proceeded to tell me that he would send an email stating what they would do and how it was all covered by him. A week passed and nothing so I sent him a gentle reminder. The reply I got back was surprising. He stated in his email to just show the service coordinator this email and it will get taken care of. So much for a full detailed, I care about my customers reply. Never again! If they screw up an oil change, what else will they mess up while the have the car. These things are expensive enough. More

Family sedan with style and 20" wheels Melissa was absolutely great to work with. They had the car and were able to make a deal happen, smoothly at that! Wonderful experience, and will keep Melissa was absolutely great to work with. They had the car and were able to make a deal happen, smoothly at that! Wonderful experience, and will keep them in mind for friends and family in the future! More

great experience and terrific sales person I called and got exactly what I wanted and more! My experience was pleasant, and short. Every one was helpful especially jay. He worked with me to mak I called and got exactly what I wanted and more! My experience was pleasant, and short. Every one was helpful especially jay. He worked with me to make sure when I left I was satisfied More

Very nice from beginning to end. Melissa from the beginning to end was nice, prompt and professional. I can see myself working with her again. Melissa and John made sure I was happy. Melissa from the beginning to end was nice, prompt and professional. I can see myself working with her again. Melissa and John made sure I was happy. Thx More

Excellent Experience Originally I had planned on buying a Ford Explorer at another dealership. When I arrived at the dealership (45 minute drive) they couldn't find Explo Originally I had planned on buying a Ford Explorer at another dealership. When I arrived at the dealership (45 minute drive) they couldn't find Explorer. Then they told me that it was in the body shop for paint issue on one of the doors. Needless to say, I decided not to give this dealership my business. I then went to Pearson Ford to look at a Taurus and a Fusion. The salesperson Melissa Whittle did a great job of showing me the cars as well as their features. I requested to take the Fusion home for a 24-hour test drive, which they allowed. I decided the car was awesome and returned to the dealership the next day for the paperwork. I already had financing arranged so I only spent around an hour at the dealership until I was ready to go. John Pearson in finance was awesome as well. He went over different warranty options, but was not pushy when I declined. Overall, a great experience. I would definitely recommend Pearson Ford to family and friends in the future and would return in the future. More

pain free! Every e-mail and phone call were handled with prompt, courteous service. Everything discussed and scheduled was delivered promptly. Very friendly and Every e-mail and phone call were handled with prompt, courteous service. Everything discussed and scheduled was delivered promptly. Very friendly and professional. Thank you! More